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“Welcoming, but bedrooms need updating”

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Best Western The Ship Hotel
Ranked #4 of 4 Hotels in Weybridge
Taunton, United Kingdom
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Welcoming, but bedrooms need updating”
Reviewed March 12, 2012

We stayed for 2 nights with another couple. The reception and dining area very pleasantly decorated and the staff very welcoming and friendly. Felt the bedrooms let it down a bit, they are quite dated. The beds were ok, but some of the pillows were very hard. We had a problem with our towel rail in the bathroom which we could not turn off and made our room much too hot for us. They were unable to resolve this while we were there, which we didn't think was very good. The breakfast was good with a fairly good selection of alternatives to the traditional cooked.

Room Tip: Ours was situated over the car park and was relatively quiet, though quite a walk from reception
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  • Stayed March 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kltoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Sutton Coldfield, United Kingdom
Level 5 Contributor
97 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 21, 2012

We were a little apprehensive about this hotel in view of some of the recent reviews. However, we booked a weekend leisure break at the hotel as it was ideally situated for where we wanted to go on the Saturday and Sunday. We thoroughly enjoyed our stay there and had no complaints about the service, food and room. We booked B&B but had one evening meal in the bar and one in the restaurant. We found all of the food to be of good quality and not overly expensive. We had a small problem in the room in that a previous occupant had removed the batteries from the TV remote which meant that the TV could not be operated. This was rectified immediately by the management. This is an old inn and you don't get 4 star facilities but it has plenty going for it in terms of its close proximity to a host of venues and sites and is only a short walk from the Thames. One slight disappointment was that although there was a handpump in the bar it was not in use. However there is a Weatherspoons a short walk into town and there are two good pubs 10 minutes walk away by the Thames.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villan64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 19, 2012

Find some of the reviews 'off the mark'. Comfortable and pleasant bar area. Breakfast to order plus self service continental, a refreshing change. If you prefer a plastic hotel best go else where. Great location for both business and pleasure.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laticstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level 5 Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 18, 2012

The Ship Hotel is certainly a place to hold a special celebration. We recently held a very special birthday dinner for 80 guests and it was excellent. The tables were laid beautifully and the room looked very welcoming. The dinner was absolutely delicious - the chef did everythng he could to ensure everything was perfect. The service was first class - nothing was too much trouble. Some of the guests stayed the night and were very pleased with their rooms and breakfast the next morning was fine.

Room Tip: Choose a room at the back of the hotel.
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  • Stayed October 2011, traveled with friends
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeybridgeDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weybridge
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 2, 2012

On the plus side we certainly enjoyed our reception and the food was good and the dining room looked lovely when we finished decorating it with personal touches.

When the hot water packed up at home we moved to the hotel where our rooms were booked for the night and we had been told we could book in early. The "system" was down so we were told we couldn't get in to our rooms. Someone diplomatically explained the doors opened with brass keys, but ti was still a problem. The dining room was laid out, but not quite correctly and when changes were made the waitresses couldn't get around the end of the table to serve, which was their excuse for not serving wine when it ran out on the tables. The pre-dinner drinks and canapes finished before dining was ready and was embarrasing for us and we had to chase for more drinks to be served, which happened again at the dinner. If they had asked the question before hand we would have told them to keep the wine flowing regardless. They recomended how much we would need, a contingency should have been discussed, I don't arrange wedding receptions regularly, they do!

The staff agreed we could have dancing in the dining room but when the stereo we supplied wasn't powerful enough they refused to allow us to move another found in the conference suite.

The bed rooms were cold and there appeared to be no heating thorughout the night or following morning, my earrings were left in the room and not returned neither was the music left in the troublesome stereo.

The junior contingent at the wedding were invited to carry on partying when we retired and we were told this would be OK and left an open tab. But when they returned to the restaurnat for "another bopp" after getting some more drinks, the music system had been packed away. At breakfast the next morning guests arriving a tad late were given no latitude on a cooked meal, but for those who got it, it was good.

We had 65 guests, a lot of wine, champagne, a late running bar bill and about ten rooms booked for the night, so we were probably a profitable event for the hotel. However, they certainly didn't go the extra mile for us which was dissapointing.

Maybe if you are reading this and contemplating booking the Ship all of this could be covered before the day to ensure the smooth running of the event, flow of wine and warm and happy guests!

Room Tip: The bridal suite was dissapointing and I fell over the end of the bed on both sides in the night and...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Weybridge hotels

Level 5 Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 23, 2012

Stayed here a few times for work and have always been happy with the level of service. On checking in today , I was impressed with the level of patience and professionalism as the lady on Reception explained to a customer that sadly a 'Sunday ' carvery was not to be found on a Monday. My only downside is the direct view when laying in the bath shows the loo to be a tad stained on the underside of the rim . Will not give the room away but on the second floor. Other than that , would happily come back

Room Tip: I would stay at the back if possible as my room was very quiet
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  • Stayed January 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce-Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 16, 2012

I've stayed here a couple of times and can't say I've had a "bad" experience, but for the best part of £100 for room only I expect a clean toilet - the one in my room was badly stained and hadn't seen the bleach bottle for some time I suspect.... bath water was a dodgy green colour.

The bar / restaurant area is nice and quiet, but I had to repeat my food order twice, then the waitress came over to my table to check it with me again (she had ordered the wrong thing). Guests were left standing at the bar while bottles of whatever were being sought in the cellar / cupboard. One guy was left there almost 10 minutes after ordering a drink! The food was ok..... "asian salad" I expected to be a sort of stir fry / noodley/ cabbagey kind of concoction but it came with a load of oranges and pomegranete. Odd but nice.

Breakfast good, efficient staff. Check out was too slow - breakfast hasn't been added and there was a bit of to'ing and fro'ing to get it sorted.

Might seek an alternative next time. Dirty loos really are a no no The Ship - take note!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gilly6beans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western The Ship Hotel

Property: Best Western The Ship Hotel
Address: Monument Green, Weybridge KT13 8BQ, England (Formerly Best Western Ship Hotel Weybridge)
Location: United Kingdom > England > Surrey > Weybridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Weybridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western The Ship Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
The Ship is an historic hotel in the lovely old town of Weybridge, close to the Thames and very convenient to central London and access to the M25 and M3 motorways. With 76 individually decorated bedrooms, from original-beamed character to modern, airy and bright, The Ship is the perfect base from which to explore, relax, or conduct your business. ... more   less 
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Also Known As:
Weybridge Ship Hotel
Ship Hotel Weybridge
Best Western The Ship Hotel Weybridge, Surrey

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