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“fantastic staff”

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Mercure Wolverhampton Goldthorn Hotel
Ranked #13 of 21 Hotels in Wolverhampton
London, United Kingdom
Level 6 Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“fantastic staff”
Reviewed October 23, 2013

it's been a whle since I stayed here but it sticks out in my mind as having great staff. they really went above and beyond and were so friendly. A lady even drew us a map to get to cadburys world. Realistically the rooms aren't luxorious but the price we paid meant we weren't expecting them to be.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennyH_42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, October 25, 2013
Many thanks for your feedback - glad you enjoyed your staff with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
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English first
Malton
Level 5 Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 13, 2013

Stayed at this hotel for 1 night as part of a coach trip for a show in Birmingham. We asked for and got a downstairs room but unfortunately not a disabled room, but hey for 1 night so what !!!
The room (room 80) was down the side of the hotel which was a period style room with a 4 poster bed (without the curtains) a high deep patterned tiled ceiling and cornice and a good size, the bathroom was floor to ceiling tiled and spotlessly clean. As we were late arriving due to the volume of traffic on the motorway the hotel extended their lunch time restaurant opening time and provided us with a meal before we set off again for the theatre. The roast chicken and veg meal we had was very good and well presented and the breakfast in the morning was buffy style and good. The staff were all very friendly especially Josh the night porter who helped to lift my mobility scooter up the 3 steps to our room at 1245am and down again before he left at 8am. What bit of the hotel we did see seemed to be clean, tidy and well organized and I would have no hesitation in staying there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, October 18, 2013
Thank you for leaving your comments after your recent stay with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 9, 2013 via mobile

My wife and I stayed in this hotel last night for one night and found it to be perfectly adequate for the price.

The room we had (room 80) was lovely with a four poster bed, ornate ceiling and nice shower (no problems with hot water). After sleeping in the bed, I can say the main problem the hotel has is it is so close to the main road. Even though we weren't directly facing the main road it kept both of us awake and we felt quite tired in the morning.

We can't comment on the food (although the buffet breakfast didn't look anything special) but the leisure club was fine and we had a nice swim. The floor was quite dirty however and looked as though it was in need of a clean.


It's within walking distance of the town centre which is great. There is a KFC, McDonalds and Waitrose right nearby. The staff were also very helpful with any questions we had. There is plenty of car parking too.

Overall, perfectly OK for one or two nights, any more than that the road noise could start to become a problem.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HattersOnTour86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, October 18, 2013
Many thanks for your review following your recent stay
Comments about leisure club floor have been noted
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level 6 Contributor
166 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed October 6, 2013 via mobile

Three members of my family and I had purchased the afternoon tea Groupon offer and I enjoyed my visit.

We were shown to our table and asked what wine or fruit juice we wanted as this was included in the deal. We were then bought a big plate of sandwiches such as cheese and pickle, ham and tomato and turkey and cranberry. This was accompanied by nuts, tortilla chips, fresh strawberries, a scone each and some whipped cream. Of course this was washed down with copious amounts of tea.

Overall the food quality was fine, not excellent. Sandwiches were freshly made and the strawberries were fresh. Some better quality scones (I believe they were just standard supermarket scones) and cream would've been nice as they are the staple of an afternoon tea.

We were served in the restaurant which was light and airy and all staff were pleasant and helpful.

Stayed October 2013
Helpful?
1 Thank PrincessAM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, October 18, 2013
Many thanks for leaving feedback and I am glad that you had a good experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2013

My mum bought me a groupon voucher for afternoon tea for four people at the Goldthorn hotel in Wolverhampton as part of a birthday treat. I have been to many afternoon tea experiences, some as part of groupon offers and others that I have just paid out for myself.

Upon arrival at the Goldthorn, the staff were far from helpful at showing us to the area of the hotel we would be seated in. We were left wandering around trying to find the correct area. Once seated, again the staff weren't attentive. The appearance of the room we were placed in was ok, But the setting of the table was extremely basic- there were stains on the table cloth and it generally looked unkempt.

We ordered a soft drink each, and when mine arrived there was lipstick on the glass. I called the waitress over who took my glass from me without uttering a word. Another glass was brought to the table again, without as much as an apology.

The substance of the afternoon tea was actually shocking. We were given 2 quarters of a sandwich each, a shop bought scone and a few peanuts/crisps.

The tea was just average tea, and the coffee looked and smelt more like dish water.

Over all the experience was more than disappointing. I was also shocked to find out that they normally charge £10 per head for the afternoon tea! I have been to teas at the York hotel in Wolverhampton and Glutton for Nourishment in Tettenhall which are around the same price and have been exceptionally good!

I always thought that businesses used Groupon as a method to introduce customers to their venue in hope that they may return in the future. Due to the poor service, level of cleanliness and general substance of the afternoon tea, I would not return in the future for tea, hotel stay, drinks or meals. And I would highly recommend that others do the same.

  • Stayed September 2013, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, October 18, 2013
Many thanks for your feedback and my sincere apologies for the problems that you encountered
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Wolverhampton hotels

Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 22, 2013

We attended a wedding reception and stayed at the Mercure Wolverhampton. It was a disappointing experience. The hotel was really uncomfortably hot in most public areas, food was bland, and the infrastructure was tatty. This didn't stop the hotel charging top prices at the bar though - £20 for an ordinary bottle of Sauvignon Blanc, and £4.70 for a bottle of still mineral water.

In the corridor outside our bedroom there was an exposed soil pipe, and in the bedroom itself the window was screwed shut (and the job hadn't been done by a master craftsman); given the ambient heat, this made the room very uncomfortable.

We won't be returning.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Montcairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHOTELWolverhampton, General Manager at Mercure Wolverhampton Goldthorn Hotel, responded to this review, September 27, 2013
Many thanks for your feedback following your recent visit to the hotel
Apologies that you were not happy
Maintenance defects are being dealt with
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wolverhampton Goldthorn Hotel

Property: Mercure Wolverhampton Goldthorn Hotel
Address: 126 Penn Road, Wolverhampton WV3 0ER, England
Location: United Kingdom > England > West Midlands > Wolverhampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 21 Hotels in Wolverhampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wolverhampton Goldthorn Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Within easy reach of M6/M54/M5 and NEC, the Mercure Wolverhampton Goldthorn Hotel offers some pleasant surprises. With original features throughout the bar area and a contemporary restaurant, the hotel provides an excellent setting from which to base your visit to the Midlands. There is also the opportunity to upgrade to one of six, four poster rooms, besides the other 76 well appointed en-suite bedrooms. ... more   less 
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Also Known As:
The Goldthorn Hotel Leisure
Mercure Wolverhampton Goldthorn Hotel England

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