This is a lovely hotel and the staff are great, Faith who I think is the manager is naturally friendly bends every which way he can to help however the last time we stayed (a few years ago) this was a Quality hotel and not a Mercure. This time although still lovely, the Quality (pardon the pun) seems to be lacking, the evening meal left us sat in the restaurant for nearly 2 hours most of it waiting to be served for a meal that wasn't really worth the wait and was almost cold, we ended up going to the KFC straight afterwards. The hotel itself was too hot, the bedrooms were suffocating the radiators were so hot (even with the widows fully open) and couldn't be altered no matter how much we tried which meant we hardly slept and had banging headaches the next morning, not a great start to the day. The breakfast was brilliant, as much as you want and a good variety, the cooked part was as hot and tasty as it looked and the waitress, here, there and everywhere with a smile was very attentive.
Like we said its a lovely hotel and we would use it again if the above negatives were rectified.., put the QUALITY back, just because it's no longer in your name doesn't mean you no longer have to use it in the detail.
- Official Description (provided by the hotel):
- Within easy reach of M6/M54/M5 and NEC, the Mercure Wolverhampton Goldthorn Hotel offers some pleasant surprises. With original features throughout the bar area and a contemporary restaurant, the hotel provides an excellent setting from which to base your visit to the Midlands. There is also the opportunity to upgrade to one of six, four poster rooms, besides the other 76 well appointed en-suite bedrooms. ... more less
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- Also Known As:
- The Goldthorn Hotel Leisure
- Mercure Wolverhampton Goldthorn Hotel England