The pub's website promises “a warm welcome in our traditional surroundings” and to be fair the manager did say “Good evening” as we entered this large, chain pub on a Saturday evening. Unfortunately, things went downhill thereafter.
The place was largely empty so we had no trouble getting a seat in one of the alcoves. My dining companion chose the fish and chips at £5.95 while I went for the larger version with added scampi and spiced prawns - 'Fisherman's Catch' - at £9.75.
With some difficulty, the barmaid managed to break off chatting to a colleague long enough to take our order but then resumed her conversation (and dropped a bottle of wine) while pouring the drinks.
The food arrived quickly but while the fish was good, my prawns were entombed in a strange, spiceless batter and both lots of chips were undercooked. I'm not a fan of being asked three or four times during a meal if everything is OK but no-one appeared until we'd finished. At this point the manager came up and began to wipe the table with a breathless “Waseverythingalrightwithyourmeal/
We replied 'No' but said that the chips had been undercooked, receiving only a “Idoapologise” as he rushed off.
Not my idea of a reasonable dining experience and if a chain pub can't get chips and elementary service right, there really is no hope for them.
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