Had stayed at this hotel prviously and found it to be a perfectly acceptable cheap standard hotel. On this occasion, we decided to take advantage of the wine and dine offer for a Saturday night and decided to book the executive room. When we came to check in on Saturday afternoon, we were shown to a room on the top floor, in the roof space, that could in no way be described as an executive room. It was extremely small, with shabby decoration, damp patches on the wall and ceiling and a small sized double bed with a mattress that was hard and lumpy. Back down to reception where we asked if we had been allocated an executive room; we were told that the hotel only had standard and superior rooms and that we had a superior room. Asked if there were any other rooms available; we were shown three other rooms; two were single rooms (presumably one room each had we decided to move) and one double that reeked of cigarette smoke. Decided to make the best of it and stayed in the original room. Dinner was a shambles as the two waiting staff were kept busy attending to a party of 50 celebrating a birthday. Very little food left and even when we asked for roast potatoes we waited so long that we gave up. Went to bed and from 10.00pm till 02.00am were kept awake by the extremely loud music from the pub opposite. Rang reception to see if the local council had a noise complaint line only to be told that no such thing was available (they do have a noise complaint line). Breakfast next day was only average. Complained to Britannia on the Monday who said that the hotel does have executive rooms but that they had been overbooked and we were begrudgingly offered a refund of £15. If you intend to stay at this hotel, make certain that there are no weddings or large parties staying a the same time and this way you may get the room that you booked and a reasonable chance of getting the meal that you booked. Oh, and ask for a room at theback of the hotel, it should be quieter.
- Official Description (provided by the hotel):
- The Britannia Wolverhampton Hotel is a stylish Victorian building situated in the city centre. It is conveniently based just five minutes walk from St Georges Metro Station and is perfect for those visiting Wolverhampton University or the Mander Shopping centre. For fans of the theatre, the hotel is next to the Wolverhampton's Grand Theatre. ... more less
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- Also Known As:
- Wolverhampton Britannia Hotel
- Britannia Hotel Wolverhampton England