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“Small staff with excellent food - all freshly cooked” 5 of 5 bubbles
Review of Shaan Indian Restaurant

Shaan Indian Restaurant
Ranked #140 of 344 Restaurants in Worthing
Certificate of Excellence
Cuisines: Indian, Asian, Balti, Eastern European, Bangladeshi
More restaurant details
Restaurant details
Good for: Special occasions, Families with children, Large groups
Dining options: Late Night, Dinner, Delivery, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Description: Newly opened ( last 3 weeks)
Worthing, United Kingdom
Level Contributor
109 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Small staff with excellent food - all freshly cooked”
5 of 5 bubbles Reviewed November 15, 2013

We have just discovered this smallish Indian restaurant a couple of streets from where we live - so a great place to get to on a cold or wet day.
The menu has both traditional favourites (Madras, Jalfrezi, Balti etc) and an intriguing list of the Chef's specialities. We spoke to the chef's son who explained that because his father (the only chef) insisted on cooking each meal separately (even if a number of the same dishes had been ordered), this could take a little longer than expected from a standard Indian.
The food was very good - and there is a choice to have the food cooked in Olive Oil rather Ghee (which we chose) - and I can recommend this option.
We have tried the Chicken Madras and the Chicken Jalfrezi, along with some delicious and freshly cooked mushroom and bhindi bhajis. The spices are well combined - and each taste comes through well.

  • Visited November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Mark-and-Sue-Sussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Visitor rating
    41
    21
    9
    8
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
27 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“More staff required !”
4 of 5 bubbles Reviewed September 29, 2013

2nd visit and the food was fantastic, there can be no getting away from that BUT booked in for 8pm on a Saturday, had to wait for the table a short time, no problems there, however to wait 60 minutes for your food is not acceptable, even on a busy Sat night. The waiter told us they had 2 big takeaway orders to deal with which had delayed everything .. That was of no interest to me I told him and he got the message ! A free round of drinks followed, so they accepted the lateness of the food and my frowning face .. Shame about the timing but the overall decor and friendliness of the staff, together with the high standard of food still tells me that I shall return ... But not on a Saturday night !

  • Visited September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Nigel C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England, United Kingdom
2 reviews
“Poor Saturday night service!!”
2 of 5 bubbles Reviewed August 28, 2013 via mobile

We booked a table for Saturday night for 8.30, and we were acknowledged when we arrived and told they were just clearing our table, 20 minutes later we were then shown to our seats. Then at about 9.15 we had our order taken and an hour later at about 10.15-20 our food arrived. So overall we had spent a good hour and a half waiting nearly 2 hours since arrival. When trying to talk to the staff about the delay and it was unacceptable we were simply laughed at and the guy said yes I know! And walked off. We heard 2 other tables complaining one of the wait and one had cold meals by the time it was served to them. They had clearly over booked for the amount of workers they had and I even over heard someone say they had this same experience before on a Saturday night but assumed it was a one off bad night. So this appears to be a regular service for a Saturday night. The annoying thing is, the food was satisfactory but the service was shambolic! I would stay away on a Saturday and try and book when it's quieter mid week perhaps?

  • Visited August 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Fozzie85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
1 review
“Poor Saturday night service”
2 of 5 bubbles Reviewed August 24, 2013

You wouldn't expect to book a table for 8.30pm and not to be eating by 10.30pm!! Very slow and poor service. Whilst the food was lovely, it is not acceptable to be left waiting 45 minutes before taking your order and then waiting a further hour and 15 minutes for the food to arrive. The quickest part of the night was when they cleared the plates, brought the bill and took payment.

Considering when we called to book on the day, requesting an 8pm sit down and them asking us can we do 8.30pm instead, you would expect to be eating by 9.30pm at the latest, not 2 hours later!!!! If you cannot serve your customers their main meal within an hour of arriving, you should not take the booking! Restaurant customers are just as important as takeaway customers! DO NOT go here on a Saturday night as the service is poor, any other night of the week appears to be fine.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Charlotte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Slowest service ever!”
2 of 5 bubbles Reviewed August 24, 2013

Just dined at Shaan and was left very frustrated and disappointed. Whilst the food was tasty, it was not tasty enough to justify the shocking service. Having arrived early for our 8:30 booking we were eventually seated at 8:50. Half an hour later we were asked if we wanted drinks and popadoms. Another half hour passed before our main order was taken, which then eventually arrived at 10:20, even then only 5 of the dishes arrived and we had to wait an extra 5 minutes for the 6th dish. When I complained during the wait the waiter simply laughed. The shocking service continued when I was left with the chip and pin machine, waiting 5 minutes before I removed the receipt myself. Really frustrating experience.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank NikGilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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