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Reviewed December 13, 2016 via mobile

Ordered the Smoking burger but the roll was very chewy and seemed stale. I asked the barman if he could exchange it but he then returned a few minutes later saying it was meant to be like that and left me with it, offering no alternative. Disappointed in the food and service which is a shame as I enjoyed my meal the previous evening.

Stayed: December 2016, traveled on business
Thank dan_doogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this reviewResponded December 15, 2016

Dear dan_doogan. Thank you for taking the time to post your review and I’m sorry to hear how your situation was handled. The roll that comes with this burger is a sourdough roll which is known for its characteristic flavour, chewy texture & crisp crust. However I appreciate this wasn’t your preference and a soft bap should have been offered as an alternative. Rest assured this has been addressed with the team and I do hope this won’t deter you from returning in the future. Kind regards Veronica Kingham, Cluster General Manager

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Reviewed December 12, 2016 via mobile

The room I stayed was in had everything I needed, thought it was very good.
I would recommend it to anyone .the restaurant was very nice the breakfast was excellent.
The staff was very friendly and helpful. Excellent service level.

Stayed: December 2016, traveled solo
Thank 35Michaelbrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this reviewResponded December 15, 2016

Dear 35Michaelbrookes. Many thanks for your 5 star review following your recent stay at Ashford International Hotel. It’s a pleasure to hear that you enjoyed your meals and the staff were excellent. We hope to welcome you back again in the near future. Kind regards Veronica Kingham, Cluster General Manager

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Reviewed December 6, 2016 via mobile

Great informative event - excellent location and facilities 2 members of staff were exceptionally helpful in the conference area, Jazmine and Lib were very attentive to all the delegates needs I would highly recommend this hotels and would use there facilities again.

Stayed: November 2016, traveled on business
Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this reviewResponded December 9, 2016

Dear Claire D. Many thanks for your kind review following your recent visit to Ashford International Hotel. I’m pleased that Jazmine & Lib were attentive and that you are happy to recommend us. Thanks again and kind regards Veronica Kingham, Cluster General Manager

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Reviewed December 5, 2016 via mobile

Excellent hotel , facilities are to a very good standard.
Was served in the evening by Alex in the small bar area and found him to be very friendly and knowledgeable about all his beers. Credit to the hotel.

Would definitely stay again the swimming pool was great.

Stayed: November 2016, traveled on business
Thank Boycie414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this reviewResponded December 9, 2016

Dear Boycie414. Thank you for taking the time to review your recent stay at Ashford International Hotel. Alex certainly is a star and he was delighted to ready your review. We look forward to welcoming you back in the near future. Kind regards Veronica Kingham, Cluster General Manager

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Reviewed December 3, 2016 via mobile

This is the 4th time we have stayed, and have been lucky to have the lovely Angie Brown as our waitress in the evening, she always remembers us, and makes us feel like we have come home. We were not let down by any members of staff, the reception, spa, housekeeping, room service, they all where so helpful and smiley. Cannot recommend more highly, and cannot wait to come again.

Stayed: December 2016, traveled with family
Thank Avatear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this reviewResponded December 9, 2016

Dear Avatear. Many thanks for your review and your kind comments about the team. It’s always lovely to hear our customers feel like they’ve come home. These reviews are all shared with the team daily and they always enjoy reading the reviews that mention them by name. Thanks again and kind regards Veronica Kingham, Cluster General

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