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“Lovely Hotel with comfortable well appointed rooms.”

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Ashford International Hotel
Ranked #3 of 8 Hotels in Ashford
Certificate of Excellence
Surrey. Uk
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Lovely Hotel with comfortable well appointed rooms.”
Reviewed January 2, 2013

Stayed at Ashford International Hotel with family & friends for the New Years Eve family party. Good location, modern well appointed Hotel. Very friendly,helpful staff. Lovely big bedroom with enormous comfy bed. 2 bottles of water tea,coffee & biscuits provided. Good size bathroom with nice toiletries. Restaurant was self service, a little manic but then it was NYE. DJ with dancing till 1.30am. Breakfast next morning was again self service but a fantastic array of cereals,cooked full English breakfast. Also fruits,cold meats etc & cakes.
All in all a good Hotel. Also very near Ashford designer outlet for a spot of Retail Therapy. Would definately stay again & recommend to others.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, January 3, 2013
Dear Jan E
Many thanks for your review and for choosing Ashford International Hotel to celebrate New Years Eve. I’m delighted to hear you enjoyed the celebrations and a hearty breakfast the next day! The Ashford Designer Outlet Centre is only a short drive away and is perfect for picking up a bargain especially as guests staying with us can get an exclusive discount. Thank you for your recommendation and we look forward to welcoming you back again soon. Kind Regards Deirdre Billing, General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
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English first
London
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 1, 2013

I regularly visit Ashford International throughout the year with my boyfriend & family for a bit of TLC.

I first stumbled across this hotel when researching spa breaks for my sisters 30th birthday present. As she just had a baby 6 months before I figured I'd better look for a spa relatively close to home incase of emergencies. I was a little nervous with regards to the quality of hotel and spa as the package price was a little too good to be true.

I paid £99 per person for an over night stay in a double room, 2x 30 mins treatments, breakfast, 2 course lunch and dinner inclusive!

The food is always to a good standard and the restaurant staff are very pleasant.

The only thing that lets this hotel and spa down slightly is miscommunication between reception and interrelating areas such as the spa or horizon restaurant. Generally any mishaps we had had have ways been rectified! It also hasn't stopped us from going there as we go at least 2 times a year.

Special mention to staff members Leon and Ivona, they are true credits to the hotel.

The hotel is near to the designer outlet which is fantastic if you fancied a bit of shopping.

I never regret going here and hope to be back soon.

  • Stayed September 2012, traveled with family
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Helpful?
Thank Jeyda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, January 3, 2013
Dear Princ3ss_J3y
Thank you or taking the time to post your review and I’m delighted that you visit us throughout the year. Ivona and Leon are certainly a credit to the hotel and thank you for acknowledging them in your review. The team and I very much look forward to welcoming you and your family back in the near future. Kind Regards Deirdre Billing, General Manager
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Sheffield, England
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 29, 2012

A lovely hotel, everything of a very high standard. Staff exceptionally friendly and helpful. Booked for three nights at the great rate of £65 per night with breakfast and enjoyed it so much booked another night. Couldn't get the same price when we asked at the desk (offered us £95) but managed to get the discounted deal on line which was a bit odd especially as we had booked 5 rooms for Boxing Day night. Lovely large pool and the gym looked good too. Breakfast and bar food was excellent. Rooms very nice and clean and quiet. While we were there, over Xmas, there was a large Saga party who looked well catered for too.

Room Tip: 118 is a nice large family room. Even rooms are around the courtyard which is quiet.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank aliSheffield_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, January 3, 2013
Dear aliSheffield_England
Many thanks for your lovely review and I’m delighted to hear that you enjoyed your Christmas break with us so much that you extended your stay. Keep an eye out for our fantastic deals on-line through the year and I hope you will visit us again soon. Kind Regards Deirdre Billing, General Manager
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London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2012

We had a fabulous time during our residential break at Ashford Hotel International.
The staff were warm, friendly and very helpful.
The room was cosy and beautifully decorated and really comfortable.
The meals were delicious and were served by professionals.
The Xmas entertainment included Xmas carols where the guests all participated.
We also received Xmas presents which we much appreciated.
The Hotel is very clean and very spacious. We highly appreciated the lounge where we found lots of comfort and also mingled with other guests.

Thank you for taking good care of us. We enjoyed our stay and will come again.
Will recommend this Hotel to family and friends.

With Kind Regards

Harriet

Room Tip: Our room was on the first floor overlooking the gym and park and was perfect.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harriet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, January 3, 2013
Dear Harriet J
Thank you very much for your lovely review and for choosing Ashford International Hotel to celebrate Christmas. I’m so pleased to hear you had a fabulous time; the Salvation Army carol singers are always very popular and the lounge is ideal for relaxing after Christmas lunch! We very much look forward to welcoming you back again for Christmas this year if not before! Kind Regards Deirdre Billing, General Manager
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Stroud, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 16, 2012

stayed at this hotel 4 years ago -we decided to go back in december 2012 as we were going on a short trip to France and needed to be near the tunnel we ate in the restaurant on one night.we both thought that the hotel was excellent and the improvement in the quality of the menu and the presentation of the food was astronomical -all the staff particularly those in the restaurant were pleasant ,helpful and efficient -we shall return before too long

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank robertfromstroud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, December 18, 2012
Dear robertfromstroud

Many thanks for your lovely review and I’m delighted that you found the hotel conveniently located for travelling to France and that you enjoyed your evening meal. Our menus change seasonally and we use locally sourced produce whenever possible. We very much look forward to your return. Kind Regards Deirdre Billing, General Manager
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Manchester, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 5, 2012 via mobile

Stayed here in a two day business trip. The hotel is located outside the town centre and away from the railway station so if don't have a car a taxi is a must. The rooms are spacious and modern if a touch gaudy for my taste but the bed is v comfy and bathroom well appointed.. The on site spa and gym are good and not too busy.
However the best feature in my view is the excellent restaurant. For hotel food it was first class and the service excellent.

  • Stayed December 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manchestermarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, December 11, 2012
Dear Manchestermarc,
Thank you for taking the time to share your feedback from your stay here with us at Ashford International. It was great to read all of your positive comments, particularly your excellent experience in our Horizons Restaurant. We hope you choose to stay with us again soon. Kind regards, Deirdre Billing, General Manager
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London, United Kingdom
2 reviews
Reviewed December 3, 2012

I stayed at the Ashford Internationalt the weekend at an aerobic event dinner and dance included. Pleasant stay the staff are attentive and very professional. Rooms were clean, spacious and well presented. The Spa areas a little on the smaller side, I therefore feel numbers should be limited having said that it didn't take anything away from my experience. Would defintely go again.

Room Tip: Book a double
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, December 4, 2012
Dear Sharon P
Thank you for your review of Ashford International. I was very pleased to read that you had a pleasant and enjoyable stay with us. The aerobic event was a great success and is booked in again for next October. We hope to see you again next year. Kind regards, Deirdre Billing, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ashford International Hotel

Property: Ashford International Hotel
Address: Simone Weil Avenue, Ashford TN24 8UX, England
Location: United Kingdom > England > Kent > Ashford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Ashford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent

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