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“Food was good but let down by service”
Review of Chiquito

Chiquito
Ranked #73 of 217 Restaurants in Ashford
Cuisines: Mexican
More restaurant details
Restaurant details
Good for: Special occasions, Kids, Large groups, Families with children
Dining options: Dinner, Lunch, Brunch, Breakfast, Late Night, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Ashford, United Kingdom
Level Contributor
71 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Food was good but let down by service”
Reviewed June 15, 2013

My biggest surprise of this restaurant is the fact that service is so slow considering there are so many people that eat here before going to the cinema so have films to catch, I had to prompt the staff a number of times to hurry the food up, to bring our drinks and to get the bill, all we had was a main and some drinks and it took over an hour to come, a shame because the food was the one good thing about this place, one of our friends had a mojito which was not blended right so we had to add our own sugar and get a mixing spoon to mix it right.. Overall not a good experience, we much prefer nandos next door and if you are in a hurry nandos is the place to go.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank jonny955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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317 reviews from our community

Visitor rating
    77
    84
    65
    40
    51
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Wye, United Kingdom
Level Contributor
21 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Slow service, tasteless food, never returning”
Reviewed June 11, 2013

My wife and I have not eaten at Chiquitos for over 6 months but thought we would go there and have a meal for our third wedding anniversary.

The service was very slow like it has been on all previous occasions, it took around 20 minutes from sitting down to receiving our drinks and what is the deal with the popcorn on the table? It is was cold and practically inedible; much preferred when you got nachos whilst you ponder over the menu which they have now changed and got rid of most of our favourities.

We ordered the sharing nachos which took an age to arrive, were burnt and had practically no cheese and they charged us £10 just for that.

We then ordered a pulled pork Quesadadilla and pulled pork burito for our mains. What a let down. The pork was tasteless, there was hardly any seasoning, the beans in the burito were raw and not worth the prices on the menu.

We complained to our waitress about the food, and to her credit, she apologised and went to speak to the manager. The manager, who never came to the table and apologise in person, took £8 off the bill which we did not agree to. She went back and they reduced the bill by more than 50%. I think the original bill came to around £45 and we paid £17 which for the quality of food on offer is more realistic.

Chiquitos really need to look at the basics of running a restaurant such as the training of their staff (high staff turnover probably doesn't help) and the quality/pricing of the food because it so over-priced you do not get what you paid for.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
69 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Awful food”
Reviewed June 10, 2013

Sorry but the food was bland and uninteresting, looked like slop on a plate! I thought it was terrible and I won't be going and wasting my money there again!

Visited February 2013
Helpful?
1 Thank JuliaH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Never returning”
Reviewed May 21, 2013 via mobile

I was looking forward to going out for my friend birthday meal here with 16 other people. Had to wait 20 minutes to be seated to a table we had booked, and got told we had an hour and a half until we had to leave as 'there was another party booked'. I found it rude how the waiter told this to us bluntly and rudely, when in fact they should have allowed sufficient amount of time for parties to enjoy their meal. Then the whole meal was rushed and pressured by this waiter. The food was a small portion and cost £7. The waiter then continued to argue about us having to leave and then commented about a 10% tip charge. Nevertheless, I will never be returning and I paid not a penny of a tip. Absolutely ridiculous.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank fhukins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, United Kingdom
Level Contributor
3 reviews
“3 hour dinner!”
Reviewed May 19, 2013

Came here after visiting the outlet centre. Was told there would be a 10-15 minute wait, yet an hour later we were seated. The food was good, but the appallingly slow service badly let this down. We received a discount of 25% on our bill which was nice, but given how long we waited and the fact that we were given a different main to the one that we ordered not enough this time! Simply having more staff would transform this place and make it one we would return to. As it stands, there is no way that we would!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jodie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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