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“First rate staff friendliness at Cromwell Lodge.”
Review of Cromwell Lodge

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Cromwell Lodge
Ranked #9 of 10 Hotels in Banbury
Reviewed August 12, 2013

The overnight stay we had at the Cromwell Lodge in Banbury was made all the more enjoyable by the efforts & friendliness shown by ALL of the staff.
The "bubbly" personality of the front of house (European) lady was infectious & should be bottled.
You cannot put a value on that level of attentiveness.
We were also very impressed with the help offered by Chloe the receptionist.
The £10 3 course menu was very good value for money.
The atmosphere in the bar was comfortable & friendly.
Bruce (the Manager) whom we never met should be very proud of his staff.

  • Stayed: August 2013, traveled as a couple
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1  Thank gbaker1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded August 15, 2013

Many thanks it is alwayes nice to get such great feed back hope to see you soon

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379 - 385 of 575 reviews

Reviewed August 12, 2013

Stayed here for the third year running and this was by far the best experience. Friendly, attentive staff, good food and great location.

I had the misfortune to injure my foot whilst here but Bruce and his team were excellent. Their prompt assistance meant that I could carry on with my holiday and I cannot thank them enough.

  • Stayed: August 2013, traveled as a couple
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1  Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded August 15, 2013

Was great to welcome you back hope you foot is on the mend see you next year

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Reviewed August 8, 2013

I'm staying with work. I'm in the restaurant right now. The fillet steak was superb. A meal offer each night. Thurs is fillet steak n chips with all the trimmings and a sauce with a drink £ 15.95! They are so courteous friendly and lovely. Ok the room is smaller than some - so what I'm on my own. The building is gorgeous. I'm do glad I chose here. The waitress danuta is wonderful nothing is too much trouble. I will be back 4 more times in the next 3 months and cannot wait xx

  • Stayed: August 2013
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2  Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded August 11, 2013

many thanks for your comments, we look forward to seeing you again soon

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Reviewed August 3, 2013

just stayed at the Cromwell for 2 nights and had a wonderful stay. All staff very friendly and helpful . breakfast was very good with a lovely cheerful lady serving us. evening meals were excellent and good value for money. rooms were very clean. thanks

  • Stayed: August 2013, traveled as a couple
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1  Thank heather l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded October 6, 2013

Many thanks for your feedback we really appreciate positive responses.

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Reviewed July 29, 2013

Having only a month earlier visited this hotel following an appointment with the Solicitors over the road, we returned hoping to find the wonderful Eastern European lady who made the original breakfast experience something we gladly shared online when she handed us a card at the end of our meal.
For £5.99 each we were treated to a full English breakfast with refill cups of coffee and toast if we wanted, but it was so good we didn't have to ask for more - the fact is we were offered it and the service was above and beyond.
We were also given fruit juice on the same premise and left feeling like we'd found the perfect breakfast stop off in future, even if the current deal expired.
The same Solicitors last week and we returned because we couldn't imagine going anywhere else following our previous visit.
We walked into the same restaurant and it felt like a horror movie where everyone had disappeared as it was a complete ghost town.
It took 15 minutes of walking around shouting "Hello, hello is anyone there?" to encounter human life.
We were eventually joined by an equally bemused resident who too had been looking for someone to serve him, so we decided to leave, but could have emptied the bar of its bottles and cash or anything else we'd wanted and been on our way quite easily in the time we'd waited - it was only as we were half out the door that an irritated young brunette woman came out clearly flustered and apologised as she'd "been left on her own to handle the whole place"...Now this is NOT a B&B, it's a massive hotel in the centre of Banbury with a lot of rooms and massive gardens etc...."Are you cooking aswell" I asked, as that would have been the final straw, but she confirmed that they had a chef still.
She told us to wait and that she'd be in the next room when we wanted to order.
We already knew what we wanted so we went to look for her in the room she said she'd be in and spent another 15 minutes shouting threw doors and corridors before we found her and placed an order.
We had a three year old with us growing more impatient by the minute so we chose to sit outside and eat where she could play, and when the food came out we were given a plate with a paltry amount of food that would look at home on a Weight Watchers advert....The woman was irritable and short with us, and when we asked if the breakfast came with toast or drinks she rudely replied "No, they're extra", so we ordered the drinks (previously free WITH refills) and just decided to knock the toast on the head....Only when we finished the meal off in under two minutes did my wife decide to go inside and get a menu which we ordered from.
Inside it, in no uncertain terms it states that all breakfasts are served with toast, and we also noticed that we'd paid far more than previously and that that the single sausage we'd ordered for our toddler (that did come with a slice of bread) had been charged at around £8.00 - It was £30 for four of us including the little one and lasted under two minutes - To not get a drink and toast for that amount of money is nothing short of criminal and it's such a shame as we'd recommended it to so many people beforehand. My wife was not happy and as we left she hung back to say something and to complain about the experience.....but guess what....?

  • Stayed: July 2013, traveled with family
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Thank JimT932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded September 20, 2013

Thank you for you feed back we shall endeavour to improve.

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Reviewed July 24, 2013 via mobile

Called in here for lunch on the way back north from London. a range of good quality food on offer, service prompt and accommodating, at an affordable price. Good atmosphere here too, would come again.

  • Stayed: July 2013
    • Location
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Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded August 3, 2013

Many thanks for your comments. We are working hard to improve standards and grow

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Reviewed July 23, 2013

On the 20th. of July 2013 i had a birthday party for my daughter. Everything went smoothly, i had great help with the planning, and on the night all was superb. Bar staff, waiters/waitresses were so helpful, nothing was too much trouble to make it a memorable event, the buffet was excellent and served just when we required it. I recommend this hotel for any event, i will be booking again for my son's birthday. A big thanks to Bruce and all he's team..

  • Stayed: July 2013, traveled with friends
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Thank Billy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this reviewResponded August 3, 2013

It was a pleasure welcoming you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cromwell Lodge

Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Banbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #9 of 10 Hotels in Banbury
Price Range: $79 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cromwell Lodge 4*
Number of rooms: 23
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Also Known As:
Cromwell Hotel Banbury

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