reception not great, after waiting 5 mins from ringing the bell had to go to the bar and ask to check in.
room a bit quirky but ok, until I realised there was a missing - yes missing - window pane. clearly this had been the case for some time as there was a piece of cardboard 'stuck' to the window with packing tape except it had been there long enough for the tape to become unstuck. on a very chilly winter night the only option was to block the gap with one of the spare pillows. also there seemed to be a large hole underneath the carpet which you sank in to everytime you went to the bathroom. Mentioned the missing window pane when checking out and the temporary manager said that the previous manager had left suddenly a week ago and they hadnt had a chance to check all rooms - cant understand how in a hotel this small they would not be able to get around all rooms in a week??? also unable to do full checkout as 'systems were down' but temp manager took my email details and promised to email account to me later that day - no email received 5 days later. having read another review I am now concerned that I will be charged for something I didnt spend, and only my credit card statement will confirm. I actually tried to cancel this hotel 12 hours before checking in and was told I would be charged full cancellation - if I had known my allocated room was missing a window pane I would never have checked in and would have refused cancellation fees
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Travelocity, Hotwire, TripOnline SA, Cancelon, Orbitz and Cheap Tickets so you can book your Cromwell Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cromwell Hotel Banbury