I think the thing that most stood out during our stay here was the fantastic customer service from all staff. We were wished a good morning, afternoon and evening by everyone we saw throughout the hotel. The staff on reception acknowledged all guests immediately, explaining that they’d be with you in just a minute if they were already dealing with another guest. The service at breakfast was attentive without being over familiar, with no request being too much trouble and ever flowing tea, coffee and toast. I hope the hotel manager sees this and passes on these comments to all staff, as I know from experience that all too often people only bring negatives to the management’s attention.
The hotel is situated in the centre of Banbury, with a selection of restaurants, bars, shops and the bus and railway stations only a short stroll away. It offers free car parking at the rear of the hotel, located through a hole in the walls.
Our room was on the top floor in the new part of the building and had views over the gardens and park. The room itself was spacious, light and like the rest of the hotel, faultlessly clean. It had a king sized or maybe super king – it was huge – bed and offered a separate sitting area with sofas, arm chairs and a desk. There was a large tv cabinet, flat screen tv and under it a fridge, with complimentary spring waters. There was a kettle and wide selection of teas, coffees, hot chocolate and flapjack. The bathroom was spacious with a selection of toiletries, shampoo, shower gel, shower cap, etc refreshed daily.
Considering this is a 3 star hotel we were very impressed. There were only a few things that prevented it getting a 5 star rating – The table we sat at during breakfast had large areas of peeling and missing laminate and the edges of this were sharp, the water on one morning was only just warm enough even on the highest temperature (I think it was high demand at that time as it was fine the next day) and although the hotel was impeccably clean it was tired looking and some of the bedroom décor could do with an update.
We would happily stay here again and would recommend it to others wishing to visit Banbury or Oxford (only a 20 min train journey). Due to the nature of the building it may not be suitable for those with mobility issues as there are many steps up and down, even when using the lift.
- Official Description (provided by the hotel):
- 3 star hotel offering 69 ensuite rooms in an idyllic 17th Century setting where Jonathan Swift wrote Gulliver's Travels in 1723. Ideal as a base for exploring the Cotswolds region, Stratford Upon Avon, Oxford, Woodstcock & Warwick. 10 minutes from Banbury railway and coach stations, 30 miles (50 km)from Birmingham Airport and easily accessible via Junction 11 of the M40. Features 7 meeting rooms accommodating up to 120 delegates, Swifts & Berkeley Restaurants and Hornton Bar. 24hrs room service and free car parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and ACCOR so you can book your Mercure Banbury Whately Hall Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Accor Whately Hall Hotel