We recently stayed at the Whately Hall and called ahead to advise we were not going to arrive until probably after 9.30pm on the Saturday evening which I was told would be no problem. We were coming from a long way and as I already knew we were going to be arriving late I looked on the hotels website the day before for food options and confirmed that it said 24 hour room service. Rather than eat before we left we decided to just get there as quick as we can and order something light to our room when we got there.
On arrival at the hotel we checked into our room, which was ok, really hot but we just turned both radiators off and looked at the menu which had a good selection of sandwiches, wraps and a couple of hot dishes marked as 24 hour. My husband called to order us room service and was told ' kitchen is shut' and the phone went down!
I went down to reception to explain that we had come a long way and just wanted a sandwich as we had been told it was 24 hour and the chap at reception said he would see if he could get me some cold sandwiches. I ordered 2 from the menu and went upstairs back to the room. The phone rang a minute later and we were told that nothing could be done except ham, 2 plain ham sandwiches it was then!
I know that is not a major thing to complain about but at the end of the day don't advertise that you have 24 hour food and have menus in the room with choices available if it is not something you actually do!
- Official Description (provided by the hotel):
- 3 star hotel offering 69 ensuite rooms in an idyllic 17th Century setting where Jonathan Swift wrote Gulliver's Travels in 1723. Ideal as a base for exploring the Cotswolds region, Stratford Upon Avon, Oxford, Woodstcock & Warwick. 10 minutes from Banbury railway and coach stations, 30 miles (50 km)from Birmingham Airport and easily accessible via Junction 11 of the M40. Features 7 meeting rooms accommodating up to 120 delegates, Swifts & Berkeley Restaurants and Hornton Bar. 24hrs room service and free car parking. ... more less
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- Also Known As:
- Accor Whately Hall Hotel