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“Full of charm and character”

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Mercure Banbury Whately Hall Hotel
Ranked #4 of 10 Hotels in Banbury
Didcot, Oxon
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Full of charm and character”
Reviewed February 23, 2013

This is our second stay at the Whately Hall, we returned after having a such a lovely time previously and were not disappointed. From the moment we arrived we were made to feel very welcome, we were offered a choice of room in either the old part of the hotel or the more modern new part, we opted for the old part and were then offered an upgrade for half price. Money well spent, we stayed in room 33 which was more of a mini-apartment with a bathroom and TV/reading room on one level then up a couple of steps to a small landing with built in wardrobes and into the bedroom which had a lovely view of St Marys Church and Banbury Cross. The room was tastefully decorated complete with creaky floors and original stone windows (double glazing has been put in but at least you can still see the original features). The hotel has some fascinating history and alledgedly its own ghost - which thankfully decided to leave my husband and I in peace! The hotel is ideally located at the top of the town and bars and restuarants are only a short walk away, the main shopping area is only a 10 min walk. Special thanks to Liam who checked us in, he was very helpful and friendly - a credit to the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank tiggeroo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhatleyHall, Front Office Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 24, 2013
Dear Guest,

Thank you very much for your fantastic review following your stay at the Whately Hall Hotel, I Appreciate your lovely Comments regarding the helpfulness of the team here. Im glad that your stay was as pleasent as you remember and very pleased to here you enjoyed one of our executive suites.

Once again thank you very much for your comments and look forward to welcoming you to the hotel in the near future.

Kind Regards

Hayley Smith
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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878 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Chelmsford, United Kingdom
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 21, 2013

We stayed for two nights with a TravelZoo offer. Very warm welcome from the reception staff and we were given a choice of rooms in the old or new part of the building. We chose the old part and the room was comfortable, clean and of a good size with a large bathroom and with views over the rear garden. The hotel was busy with conferences and business travellers and on the first night hosted a large Rotary Club dinner.
The bar was cosy and barman was friendly and efficient. There was a warming log fire and pleasant aroma of wood smoke.
There was a large choice on the breakfast menu and the food was well cooked and plentiful. Dinner from the seasonal menu was exceptional. It was delicate, well cooked and delicious.
We had a very enjoyable stay but we must make a special mention of the staff, especially the service staff at dinner and breakfast. They were efficient, friendly, informative and seemed definitely concerned about our comfort and satisfaction.

Room Tip: The old part is very comfortable.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davidwaller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhatleyHall, Front Office Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 24, 2013
Dear Guest,

Thank you very much for your positive review following your recent stay here with us at the Mercure Whately Hall Hotel. I am very pleased that your stay met all your expectations and more. I will be certain to share all your great comments with our team.

Thank you once again for your comments and i do hope we have the pleasure of welcoming you to the Whately Hall Hotel in the near future.

Kind Regards

Hayley Smith
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
Level 5 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 18, 2013

We just stayed for one night but thoroughly enjoyed our short stay. The welcome was warm and friendly and we were even given a choice of a room in the old or the new block. We chose an old room and it was utterly charming - even the staircase was worth a photo! We had a large room with a very good sized vbathroom and a view of the garden. Breakfast was very good with a wide choice at a table overlooking the garden. The situation was ideal and when it was time to leave the receptionist not only booked a taxi for us but printed off a history of the building whilst we waited. We certainly consider using the hotel again.

Room Tip: Go for an older room - it is an old building so a shame to stay in a modern block.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelly032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 20, 2013
Dear Guest,

Thank you very much for your fantastic review following your recent stay here with us at Mercure Whately Hall Hotel, Banbury. I am so happy that you enjoyed yourselves so much, it is always a pleasure to get such great comments and I will be certain to share them with the team.

Once again many thanks for you comments and I do hope that we will have the pleasure of welcoming you again to Mercure Whately Hall Hotel.

Kind Regards

Michael Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level 5 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 16, 2013

A very dated hotel but that was part of it's charm to us, far better than staying in some of the sterile hotels that we've experienced over the years.

Our room was very clean and overlooked the back gardens. I have to say that the plumbing to the hot water tap in the bathroom was certainly a challenge, with pulsing gushes of water rather than a steady stream (room 50).

The bar area was very very quiet and it seems you need to telephone reception who will arrange for someone to come and serve you.

Breakfast was fine with a wide range of hot & cold choices (although I wouldn't have minded some pinapple).

Location is spot on, very close to the 'Cross' and main shopping streets..

If we find ourselves in the area again we'll be back.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steakie17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 18, 2013
Dear Guest,

Thank you very much for taking the time to review your recent stay with us here at Mercure Whately Hall Hotel, Banbury. I am very happy that you enjoyed your accommodation but am sorry that the hot water appeared to have a mind of it's own !!!
I note your comments regarding the service at the bar and will look at this along with the fruit choice at breakfast.

I am glad that you would choose to stay with us again in the future should you have the need to be in the area.

Once again many thanks

Michael Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerleon, United Kingdom
Level 6 Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 3, 2013

Stayed during a business trip. Was comfortable enough but the room did feel a little claustrophobic. Toiletries were decent but the bathroom was painfully small, using the loo if you are of the tall persuasion would pretty much be impossible.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darran C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhatleyHall, Front Office Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 4, 2013
Dear Guest,

First of all i would like to thank you for taking the time to review your recent stay at our hotel.

I would like to apologise that our hotel did not meet your expectations that you would usually expect from a hotel, being a 17th century building we do have very different styles, shapes and sizes of bedrooms. Im sure if you spoke to the Front Office Team they would of gladly assisted in seeing if their was a room more spacious to your liking available.

I hope this stay hasnt put you off staying in the Whately Hall Hotel,

Thank youonce again,

Kind Regards
Hayley Smith
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2013

I attended a Christmas Dinner for Hartwell and retirement for myself at
the Whatley Hall Hotel in Banbury. I found the atmosphere on entering
the hotel very convivial and warm which was greatly appreciated. Going
into the dinning area my table was greeted and attended by a gentleman
called Youssef, throughout the evening (which went on quite late!)
Youssef looked after the whole group from Hartwell extremely well with
personal and professional attendance. I would, on behalf of all of the
staff at Hartwell who attended the dinner thank Youssef and his staff
for the undivided attention and kindness whilst we were at The Whatley
Hall. I would greatly appreciate you passing on the contents of this
review to Youssef and again thanks again for such a marvelous evening.
Dougie Roberts. (Retired!!!!!)

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dougie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhatleyHall, Front Office Manager at Mercure Banbury Whately Hall Hotel, responded to this review, February 4, 2013
Dear Guest,

Thank you very much for your recent review of our hotel and i am of course very happy that Youssef and his team were helpful and freindly as per usual. I will make sure they get the recognition they need for their excellent service and smile.

Once again many thanks and look forward to welcoming you to the whately hall hotel in the future.

Kind Regards
Hayley Smith
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Banbury Whately Hall Hotel

Property: Mercure Banbury Whately Hall Hotel
Address: Banbury Cross 17-19 Horse Fair, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)
Location: United Kingdom > England > Oxfordshire > Banbury
Amenities:
Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Banbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Banbury Whately Hall Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
3 star hotel offering 69 ensuite rooms in an idyllic 17th Century setting where Jonathan Swift wrote Gulliver's Travels in 1723. Ideal as a base for exploring the Cotswolds region, Stratford Upon Avon, Oxford, Woodstcock & Warwick. 10 minutes from Banbury railway and coach stations, 30 miles (50 km)from Birmingham Airport and easily accessible via Junction 11 of the M40. Features 7 meeting rooms accommodating up to 120 delegates, Swifts & Berkeley Restaurants and Hornton Bar. 24hrs room service and free car parking. ... more   less 
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Also Known As:
Accor Whately Hall Hotel

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