I visited Frankie and Bennies in Banbury on a Sunday evening with my family, we waited by the reception desk to be seated for 19mins, eventually I attracted the attention from the vacant looking waitress, to be told our service is a bit slow today and we will be able to serve you in about 45 mins (the restaurant was half empty) we left and I e-mailed their head office and received an automated e-mail instructing me i will receive a response in 10 days, sure enough 10 days later I received a response saying "thank you for your feedback".........priceless! If I were starving and all other restaurants were closed and Frankie and Bennies were offering free food I wouldn't eat in Banbury!! Eat anywhere but there!!!!
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