The restaurant which has changed it's name from 'fabios' to 'bellinis' now was a terrible experience! Although it was quiet inside with 3 couples only we thought we would give a small business a go rather then going to the main chains.
My partner ordered a coke I ordered a apple juice, both priced at £2.50.
As we browsed the menu I look up to see my apple juice being poured. Poured from an Aldi value carton of Apple juice! Right in front of me the owner sees me looking but continues, I thought 'ok just ignore it' however the carton is left on top of the bar for 5 -10 minutes. As i shop in Aldi I know a carton costs around 60p! I received a fairly small glass so would say they were set to make £7.50
from a 60p carton!!! RIPOFF!
I understand there is mark up for restaurants to make money but this is insulting and the owner was bold as brass about it which made me cross! The arrogance of him!
So I'm sitting there boiling a little but trying to overcome it, we order starters I only want a bowl of olives (priced at £3) and then ask for a little bit of bread the waitress tells me it will now be £6.50!! COULD NOT BELIEVE IT! So that was the nail in the coffin (or so I thought) very apologetically I say I'm sorry but I don't want to carry on eating here to the waitress and my partner I explain about the apple juice and we get up to walk out. (The waitress in fairness was sweet)
The owner storms over and threatens to call the police we can't just walk out. We explain customer dissatisfaction and out perogotive. I had not touched my apple juice so did not pay but paid for the half drunk coke. The owner was very aggressive offered no apologies, and rude is not the word. He bustled us out and barred us! (Not that we would ever go back!)
Wow! Really great business skills. In front of the other 6 customers. I doubt he will receive returning custom!
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