We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Customer Care”
Review of Pizza Express

Pizza Express
Ranked #79 of 194 Restaurants in Banbury
Price range: $1 - $43
More restaurant details
Restaurant details
Dining options: Late Night, Reservations, Takeout
Description: Bright and modern, PizzaExpress Banbury offers an exciting reinvention of Italian classics. A vibrant menu includes wholesome Romana-style pizzas with adventurous topping combinations, as well as fresh salads, an impressive range behind the bar and aromatic coffee blends. Family-friendly Pizza Express gives kids the chance to design their own pizzas.
Oxford, United Kingdom
Level 3 Contributor
12 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Poor Customer Care”
Reviewed February 6, 2013

With any ubiquitous high street chain you know what to expect in terms of centralized food distribution and formulaic interiors. Customer care however is a pillar of brand building and standardization. It seems to have passed the Banbury outlet completely on the one and only occasion that I will eat there. I have nothing against Pizza Express restaurants generally, they offer consistent fodder and are good for feeding and entertaining hungry children for an hours or so, however the are poor at addressing customer concerns. Food is as expected - made centrally and delivered by lorry to an outlet near you.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank travellersrest2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Visitor rating
    33
    45
    33
    7
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Banbury, United Kingdom
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great children's pizza making party”
Reviewed January 27, 2013

My daughter had her 7th birthday party here today. Each child donned an apron and hat, and made their own pizza (including shaping the dough), helped along expertly by James, the manager, who was fantastic with them and kept everything moving smoothly, repairing "holes" when required. The 9 girls loved eating their own creations, and the chocolate fudge cake for dessert was a big hit. All the staff were attentive and really friendly, and it was one of the most stress-free parties we have had. Thanks to all the staff - would definitely recommend as a party idea.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank caitriona123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level 3 Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great food, very poor service!”
Reviewed January 6, 2013

Food was great. The service however was very poor. On arrival had to wait for an age to be acknoledged - in the end I had to go over and approach a member of staff for a table. Course came quite steadily. On asking for my bill this is where it really went down hill - 45 minutes I waiting patiently for my bill! In the end I once again approached the waitresses stood counting their money wallets! Not the greatest experience.

Visited January 2013
Helpful?
Thank Khadija T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Prepare for a very long queue!!”
Reviewed November 24, 2012 via mobile

Looks can be deceiving, this place looks nice but the service is poor and very long wait. There's only two 3 people making the pizza for about 50people!! Are you kidding me?if your in a hurry to go somewhere, you might wanna change your mind.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ryanryu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbury, United Kingdom
Level 3 Contributor
19 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Pleasant surroundings”
Reviewed November 24, 2012

For a pizza chain, it's a comfortable, pleasant restaurant. However, being a chain, the food is unexceptional.

Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Pizza Express also viewed

 
Banbury, Oxfordshire
Banbury, Oxfordshire
 
Banbury, Oxfordshire
Banbury, Oxfordshire
 

Been to Pizza Express? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing