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“Very average service, poor food quality and quantity” 2 of 5 bubbles
Review of Frankie & Benny's New York Italian Restaurant & Bar - Basildon

Frankie & Benny's New York Italian Restaurant & Bar - Basildon
Ranked #14 of 132 Restaurants in Basildon
Price range: $37 - $37
Cuisines: Italian, American, Pizza
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Kids, Families with children
Dining options: Lunch, Breakfast, Dinner, Late Night, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
London, United Kingdom
Level Contributor
107 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Very average service, poor food quality and quantity”
2 of 5 bubbles Reviewed December 21, 2012

I've been to Frankie & Benny's in quite a few places in the UK. This specific occasion was a drop-in after watching a film at Empire, Basildon since we hadn't been in a very long time. Sadly, like the other occasions I was slightly disappointed. The food quantity has never been this restaurant's strong point with a "wrap and chips meals" resulting in two very small and almost empty wraps and a very small portion of chips on the side. The service was reasonably attentive this time, but on asking for a replacement set of cutlery, cutlery still arrived with food stuck to it. Also both tables we were placed on had wobbly legs which the waitress attempted to fix once, but then gave up and left, resulting in a continuously rocking table. Funny to note that in the 1 hour we were there, there were 5 children's birthdays - possibly a place more suited to bringing children. Overall, the pricing is slightly less (2 to 3 pounds per person less) than a good Italian such as Zizzi's or Prezzo's, but ranks much worse on service, decor, quantity or quality of food.

  • Visited December 2012
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Jason F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

Visitor rating
    124
    97
    72
    64
    42
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Basildon, United Kingdom
Level Contributor
47 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Good themed restaurant...”
4 of 5 bubbles Reviewed December 11, 2012

Good selection of americano Italiano foods. Something for everyone and some nice entree. Did enjoy the flavoured breads - particularly the goats cheese and onion. Nice atmosphere and staff on the ball.

Helpful?
Thank Jaq1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Yummy”
5 of 5 bubbles Reviewed December 5, 2012 via mobile

Me and my girlfriend had a really good time here. Service was good but food was very good especially the garlic bread and my Salmon dish.

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Scottjbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wickford, England, United Kingdom
Level Contributor
66 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Great place for the kids but as an adult you feel its a bit naff”
3 of 5 bubbles Reviewed December 3, 2012

Been here loads of times, especially after the cinema. Good place for kids and they love the balloons and crayons. Selection of food is ok. I think in general for a themed place you feel a little let down as there isn't really anything special about this place. Its just TGI Fridays with a different name. They need to do something like alcoholic milkshakes or the worlds biggest steak.

  • Visited August 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Level Contributor
130 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“twice been never again”
2 of 5 bubbles Reviewed November 29, 2012

been twice for two birthdays and not been nice at all,we took our son for his thirteen birthday and they forgot to wish him happy birthday ,and didnt apolise,service not good and food cold ,it was a sunday and very busy.we went again and service okay.and food potions were a lot less,we ordrered the sampler platter and food was cold and greasy,and main meals cold and i have had burgers in frankie and bennys romford ,colchester and very good ,the one here horrible,such a dissapointment ,,none of us were happy .so wont be going back again to basildon ,

  • Visited November 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank levanaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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