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“Perfect for a night out in Basildon ”

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Premier Inn Basildon (Festival Park) Hotel
Ranked #4 of 7 Hotels in Basildon
Certificate of Excellence
Southend-on-Sea, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect for a night out in Basildon ”
5 of 5 bubbles Reviewed December 29, 2013 via mobile

We decided to have a night out in festival leisure and it worked out cheaper and easier up stay at the premier inn than to get a taxi. The room was clean, had a comfy bed, tv, kettle, soap / shower gel, towels. We slept well and as check out is 12 then we could be sensible and had no need to drive unnecessarily after a heavy night the night before! All in all very good value for money.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank SamPitman_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 31, 2013
Dear SamPitman_13,

Thank you for taking the time to review your recent stay with us.

We are very pleased that you enjoyed every aspect of your stay with us. We are also glad that the facilities and services provided exceeded your expectations.

Your comments have been communicated to the whole team at site.

We look forward to welcoming you to stay with us again soon.

Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

348 reviews from our community

Traveler rating
    158
    110
    45
    16
    19
See reviews for
94
109
15
80
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed December 22, 2013 via mobile

The room had recently been upgraded and was very comfortable. The pub next door was awful. Part of it had been roped off for a function, and nobody was there. For my meal I was offered a table under the stairs. The menu was the usual cheap microwaved and heated up food. I wish Premier Inn would think about offering real fresh food, I am not surprised they were caught out this year with the horsemeat scandal. Thankfully I left and walked to other restaurants in the area.

Stayed December 2013
Helpful?
Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 24, 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 17, 2013

we stayed 2 nights room was very nice and had recently been refurbished with large on wall
television and everything was spotlessly clean. reception staff very helpful and friendly.
had meal in the restaurant food quality was good and the service was excellent
have stayed at this premier inn many times and never had any problems.
two points: large extention being built at the moment and parking can be a problem and
at the moment with all the rain this has caused flooding at the front of car park/hotel and caution was needed when driving through this

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ron m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 21, 2013
Dear Ron M,

Thank you for taking the time to review your recent stay with us.

We are pleased that you were happy with the refurbishment that was done recently. We are also pleased the service and facilities provided exceeded your expectations, including the meal and service from the restaurant.

It is our aim to ensure all our guests have a comfortable stay whenever they stay with us. We are glad on this occasion this was achieved.

I can assure you that all is being done to ensure that the issues raised in your feedback are dealt with as soon as possible.

Your comments have been passed to the team at both the hotel and the restaurant and they are really glad that you enjoyed your stay.

We all look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 12, 2013

Good quality hotel stayed for 1 nigh as our friends had a wedding reception here free car park nice comfy bed and a good breakfast in the morning has a bowling alley outside as well as a cinema and some very nice restaurants bar in hotel was about average for prices

Stayed September 2013, traveled as a couple
Helpful?
Thank hammer355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 13, 2013
Thank you for taking the time to review your recent stay with us.

We are very pleased that the services and facilities provided were up to your expectations and you had a comfortable stay.

Your comments have been passed to the team at both the hotel and restaurant and they were very pleased.

We look forward to welcoming you back to stay with us again soon.

Thank you again for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2013

Used this Premier Inn on a journey break, pleasantly surprised by the room standard and cleanliness, and by the friendly and warm welcome on arrival.
Not the easiest location to find, tucked away in the corner of a big retail park but found it without too much trouble-I arrived after dark so just looked for the illuminated sign. There was building work in progress but in no way did this make my stay less comfortable. The only minor gripe was the small area for car parking but I luckily arrived just as a slot was vacated. All in all a very good experience.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparks1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 2, 2013
Dear Sparks1962,

Thank you very much for taking the time to review your recent stay with us.

We are pleased that the service and facilities provided exceeded your expectations. We are also glad that the extension works being carried out did not affect your stay at all. This is very satisfying to know as all actions we have put in place to prevent the works from affecting guests’ stay is working perfectly.

Your comments have been passed on to the team with recognition and they look forward to doing it again soon.

In regards to the parking, there are more spaces going round the extension block and reception will always be readily available to assist ,if you do not find any spaces due to the extension works.

We look forward to welcoming you back to stay with us again soon.

Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 1, 2013

We stayed at the hotel last night. We were in a group of 12 and we travelled from different parts of the country to meet up to celebrate a 21st birthday in wickford. The staff were fantastic, really friendly and professional and seemed to go the extra mile to make sure we were all looked after. Our rooms were top class and had been newly renovated with all the mod cons, we were very impressed with the room and the staff here. It helped our weekend to be extra special.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grolschlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, December 2, 2013
Dear Grolschlover,

Thank you very much for taking the time to review your recent stay with us.

We aim to ensure all our guests have a comfortable stay always and we are very glad that on this occasion you had a comfortable stay. We are also glad that the service provided and the facilities made available to you exceeded your expectations.

The team have read your comments and to them it was a pleasure to ensure your stay was very comfortable and they will continue do that always.

We look forward to welcoming you back to stay with us again soon.

Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 17, 2013 via mobile

Just wanted to say that I have been staying here regularly each week for the past 3 months. The new extension is stretching the parking a bit but don't let that put you off. The rooms are first rate, the best in the area, very comfortable and clean.

Above all the staff are excellent and give high levels of customer service. Would recommend and will remain my hotel of choice in the area.

Regards
Craig R

Stayed November 2013, traveled on business
Helpful?
Thank Sitka1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, November 20, 2013
Dear Mr. Craig R,

Thank you very much for taking the time to review your recent stay with us.

We are pleased to know that the facilities and service provided to you during your stay with us was the best and exceeded your expectations.

Your comments have been communicated to the whole team with recognition and to them it is a pleasure and they cannot wait to do it all over again for you and every guests.

We look forward to welcoming you back to stay with us again soon.

Thank you again for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Basildon (Festival Park) Hotel

Property: Premier Inn Basildon (Festival Park) Hotel
Address: Festival Leisure Park | Festival Leisure Park, Basildon SS14 3WB, England
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Basildon (Festival Park) Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Let the good times roll with a stopover at our Basildon hotel, featuring our new generation bedrooms with an impressive 40" flat screen TV, freshly-updated bathroom with a large shower head, and brand new, slumber-inducing, king-size Hypnos bed. You'll be smack bang in the middle of an oasis of entertainment, yet right on hand for all the business and leisure highlights of Essex and the east of London, too. You could be hunting down the big brand bargains one minute and riding the big waves on the wakeboarding course the next. Or watch the A-listers on the big-screen at Empire Cinema, then star in your own VIP night out. And when you're ready to drop, our traditional restaurant and super comfy new rooms will be waiting for you. Situated 9 miles from the M25(J29). Follow the A127 towards Basildon. Then take A176, the hotel is just off the A1235. Next to the David Lloyd Leisure Club behind Fitness First. Next to the Quays. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS14 3WB Hotel Parking: Limited free parking is available at this hotel. Transport and local information: Basildon Train Station 2 miles ... more   less 
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Also Known As:
Premier Inn Basildon (Festival Park) Hotel Basildon
Premier Inn Basildon (Festival Park) Hotel Essex

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