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“Budget Hotel with a 5 star service”

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Premier Inn Basildon (Festival Park) Hotel
Ranked #4 of 7 Hotels in Basildon
Reviewed May 15, 2013 via mobile

I called in the morning and spoke to the manager about checking in early. He was very polite and understanding and said it should be ok. When we got there we were greated by a very welcoming lady by name Sophia. She was with all smiles and nothing was too much. After checking us in, she ensured that everything was ok with the room and also helped us with booking taxis.
Rooms very clean and well maintained. Everyone was very friendly and they were always readily offering to help with our needs to make our stay perfect.

We cannot wait to go back to stay again.

  • Stayed: May 2013
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1  Thank MCHELLE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded May 29, 2013

Dear MCHELLE T,

Thank you for taking the time to review your recent stay with us.
We take pride in ensuring all our guests have a comfortable and memorable stay always.
Your comments are very encouraging and I have passed them on to our Team, including Sophia. They are really pleased.

We look forward to welcoming you back to stay with us in the future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 - 344 of 396 reviews

Reviewed May 11, 2013

I am amazed and delighted to say that Premier Inn has massively upped its game. The hotel was unbelievably clean and fresh, the welcome and service we received from Darren on reception and in fact from all the staff, including the guy who waved us off the next morning was polite, friendly, helpful and better than we have received in many much more expensive hotels. The room, as I say, was spotless and perfectly well appointed. No fault to find at all really. The bed was comfortable, the sheets crisp and clean. The decor was fresh. Just a really, really decent hotel and for the money, we were totally bowled over. Other chains please take note. This is how it's done.

  • Stayed: May 2013, traveled as a couple
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1  Thank Bushbaby70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded May 13, 2013

Thank you very much for taking the time to review your recent stay with us.

It is our utmost priority to ensure that we make every guests stay a comfortable and memorable one always and keep the consistency. We are very pleased to have done this for you during your recent stay. We are also glad that we exceeded your expectations via the service provided and the facilities.

Your comments have been passed on to the team and Darren with recognition and they were very pleased.

Darren says it was a pleasure to have exceeded your expectations and cannot wait to do it again.

We look forward to welcoming you back to stay with us again soon in the future.

Thank you for your feedback.

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Reviewed April 12, 2013

After starting our say in basildon at another hotel on festival leisure park we booked one night, staff were great food was also very good, every thing you expect from a Premier Inn! Would recommend to anyone!

Stayed: March 2013, traveled as a couple
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded April 16, 2013

Thank you very much for taking the time to review your recent stay with us.

We are very pleased that you had a very comfortable stay and you enjoyed every aspect of your stay with us. Your comments have been passed onto all the team members at site and they were very glad.

We look forward to welcoming you back to stay with us again in the future.

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Reviewed March 15, 2013

Stayed here for one night after having a few too many to drive home and I must say had a very enjoyable evening. They were the cheapest around Festival Park, had a lovely pub attached to the hotel where you can enjoy breakfast buy the river or have a few drinks and lunch in the afternoon and the hotel itself was very clean and comfortable. The staff in both the hotel and adjoining pub were second to none and i was very impressed.

  • Stayed: January 2013, traveled with friends
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Thank Zoe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded March 16, 2013

Thank you very much for taking the time to review your recent stay with us.

We are very pleased that you enjoyed your stay with us and you were impressed with the service you received from staff at both the hotel and the pub next door.

Your comments have been passed on to the team at both the pub and the hotel.

We look forward to welcoming you back to stay with us in the future.

Thank you for the feedback.

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Reviewed January 28, 2013

we stayed 18/1/2013 snowy and cold outside cozy and warm inside clean receptionist very helpful and pleasent will definately use again pillow choice was an unexpected extra being close to the a127 expected some noise but no a good night sleep as guareteed

  • Stayed: January 2013, traveled as a couple
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Thank tony c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded January 30, 2013

Thank you for taking the time to review your recent stay with us.

We are very glad that despite the weather condtions, you had a comfortable stay with us and you were pleased with the service from the staff members you encountered. It is always useful to us to know that we exceeded a guest expectations when they stay with us and that the stay is a memorable one.

Your comments have been passed on to the team with recognition.

We look forward to welcoming you back to stay with us again soon.

Thank you for the feedback.

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Reviewed December 23, 2012

As usual for a Premier Inn the room was modern, well equipped and clean. The choice of a medium or soft pillow is a welcome bonus. Check in was efficient and quick and the breakfast perfectly adequate. At the pre paid advanced booking rate this was a really great deal in the run up to Xmas and the office party season

  • Stayed: December 2012, traveled on business
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Thank Mike48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded December 27, 2012

Thank you for taking the time to review your recent stay with us.

It is our utmost aim to ensure that all our guests’ stay is a comfortable one. We are very glad that we ensured you had a comfortable stay on this occasion by meeting your expectations.
Your review has been passed onto the team members at both the hotel and the restaurant. They were very pleased and thankful for the review.

We look forward to welcoming you back to stay with us again in the future.

Thank you for the feedback.

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Reviewed December 10, 2012

We stayed at this hotel overnight. We were going to a family party and it was quite close by. It is very basic, but our room was very clean, the bed was comfortable and there were extra soft pillows in the cupboard, which we used. The room was lovely and warm, which was great as we stayed in Decmber and it was cold outside. As we were going to a family function we did not eat at the hotel. The staff were very helpful and the room was very quite, apart from the people in the room above us who were making a lot of noise moving around at about 4am.
My only problem was finding the place. We used sat. nav. to get us there, but we still could not find the hotel and ended up going into the Toby Cavery for directions, and it seemed as though this was not the first time the Toby Cavery staff had given directions. The friends who were also booked into the hotel had all had problems finding the place.

  • Stayed: December 2012, traveled with friends
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Thank aljo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded December 18, 2012

Thank you for taking the time to review your recent stay with us.

We are very pleased to know that we were able to make your stay a comforatble one by providing you with a service and clean facilities that was to your expectations. It is also very great to know that the staff were very helpful during your stay. Your comments have been passed on to the team with recognition.

Please accept our appologies for the noise and we will do all we can to avoid this from happening again. Also you will be pleased to know that we are looking into the direction issues in regards to our location and all is being done to resolve this issue. I can only appologise for the inconvenience caused on this occasion.

Thank you for the feedback and we look forward to welcoming you back in the future.

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Additional Information about Premier Inn Basildon (Festival Park) Hotel

Address: Festival Leisure Park | Festival Leisure Park, Basildon SS14 3WB, England
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Basildon
Price Range: $59 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Basildon (Festival Park) Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Let the good times roll with a stopover at our Basildon hotel, featuring our new generation bedrooms with an impressive 40" flat screen TV, freshly-updated bathroom with a large shower head, and brand new, slumber-inducing, king-size Hypnos bed. You'll be smack bang in the middle of an oasis of entertainment, yet right on hand for all the business and leisure highlights of Essex and the east of London, too. You could be hunting down the big brand bargains one minute and riding the big waves on the wakeboarding course the next. Or watch the A-listers on the big-screen at Empire Cinema, then star in your own VIP night out. And when you're ready to drop, our traditional restaurant and super comfy new rooms will be waiting for you. Situated 9 miles from the M25(J29). Follow the A127 towards Basildon. Then take A176, the hotel is just off the A1235. Next to the David Lloyd Leisure Club behind Fitness First. Next to the Quays. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS14 3WB Hotel Parking: Limited free parking is available at this hotel. Transport and local information: Basildon Train Station 2 miles ... more   less 
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Also Known As:
Premier Inn Basildon (Festival Park) Hotel Basildon
Premier Inn Basildon (Festival Park) Hotel Essex

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