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“A good hotel”

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Premier Inn Basildon (Festival Park) Hotel
Ranked #4 of 7 Hotels in Basildon
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A good hotel”
5 of 5 bubbles Reviewed October 24, 2012

We stayed here for a Sunday night in early October, we arrived about 7.30 pm. The girl on reception was helpful, the room was clean and comfortable, and we had a good nights sleep. There is a pub next door for all meals. Will stay again. The hotel is tucked away but we did find it.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nevmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, October 27, 2012
Thank you for reviewing your recent stay with us recently.

We are very pleased to know that we were able to make your stay a comfortable one. Your feedback is very important to us, as we can tell from this how we are doing in terms of delivering our promise.

Your review has been communicated to the staff at the hotel and the pub next door with recognition. They were very appreciative and over the moon.

We look forward to welcoming you back to the Premier Inn Basildon Festival Park in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
    158
    110
    45
    16
    19
See reviews for
94
109
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80
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Maryport Cumbria
1 review
5 of 5 bubbles Reviewed October 16, 2012

Very friendly staff - room temperature fine (a change nowadays from stuffiness). Surprisingly quiet location next to a lake. Breakfast in next door pub top notch. Definitely a YES. Directions to hotel need careful scrutiny.

Room Tip: Just ask I would assume - lovely staff.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveHMaryportCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, October 19, 2012
Thank you very much for taking the time to review your recent stay with us.

We pride ourselves on ensuring that all our guests enjoy every aspect of their stay. We are please to know that on this occasion you enjoyed every aspect of your stay and to know that you will definitely stay with us again.

All staffs at the hotel and the restaurant were really glad and appreciative of your review.

Thank you for pointing out the issue with the directions. We can assure you that it will be investigated and resolved as soon as.

We cannot wait to welcome you back to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 4, 2012

Booked into this Premier Inn as we had arranged a family re-union. The Inn itself was very nice. Reception Staff very helpful and courteous. Room very comfortable. Slight downside was the Disco from the Quays Restaurant on the Saturday night. However, the rooms had triple glazing which helped very much. Temperature in the room unfortunately could not be adjusted, albeit there was an instruction leaflet - tried in vain, but persisted on going back to the set temperature! but opened the window (except of the Saturday night) and all was fine. The Quays Restaurant was lovely and the food very good - staff very friendly and helpful. Seemed to be a popular eatery with the locals. Would certainly use this Inn again if going down to Basildon.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marion_amato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, October 7, 2012
Thank you for taking the time to review your recent stay with us.

It is our outmost aim to ensure that we make your stay a comfortable and enjoyable one. We are pleased to know that you enjoyed most aspects of your stay. Your compliments will be passed on to the team and I am sure they will really appreciate it.

I must sincerely apologise to you for the inconvenience caused by the noise from next door and the temperature in the room. Whilst we are in the process of installing air-conditioning into our rooms (which will take a lengthy process) we have done all we can to help reduce room temperatures.

We can assure you that we will do all we can to ensure that such inconvenience is not caused again in the future.

We look forward to welcoming you back in the future.
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Leeds, United Kingdom
Level Contributor
5 reviews
5 of 5 bubbles Reviewed September 4, 2012

Very good stay!! Reception staff all very good,they were so helpful, & always had a smile. the room was very clean and tidy, & the big bed, & pillows were very comfy.& a nice clean bathroom & plenty of hot water for baths. The breakfast in the pub next door was good.& plenty of choice.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flossieyorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, September 6, 2012
Thank you very much for your review.

All staffs were thankful and pleased to know that they made your stay a comfortable in a clean and well looked after environment. It is very reassuring to know that you had a very good stay in all aspects of it.

We look forward to welcoming you back to stay with us in the future.

Thank you for taking the time to review your recent stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stratford-upon-avon
1 review
1 of 5 bubbles Reviewed September 3, 2012

room to hot, window ,only open a little,
traffic noise at night
all the time we where there
pot holes coming up to the entrance
do not know how deep with water in them,
'They are deep' restaurant is very busy with a lot of children
there are other not far away but very much the same
OK if you have children,will we go back No

Room Tip: quieter"room then we had
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank regeStratfordAvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Basildon (Festival Park) Hotel, responded to this review, September 10, 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this.

We are well aware of the issue of high room temperatures, and are currently in the process of installing air conditioning into all of our hotel branches.

However, this will be a lengthy process, so in the meantime the management team at the hotel have done all they can to help reduce room temperatures.

Please be assured your comments have been noted and will be fully investigated.

Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heywood, United Kingdom
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed August 30, 2012

Best place I have ever stayed in down south.Loved it so much for the 2 weeks I stayed there.
Nothing was too much for them they even kept my upteen bottles of wine in the fridge the reception staff are the best I have ever come across,

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albefuiraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, September 1, 2012
Thank you very much for your review.

Staff at the hotel, especially reception staff were overjoyed when they read your review. It is reassuring to know that we do all we can to deliver our promise in making sure your stay was a comfortable one.

We look forward to welcoming you back to stay with us in the future.

Thank you for taking the time to review your recent stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 13, 2012

Although we booked late !! no deals this time round (Ug)...But the rooms were clean & tidy, ticked all the boxes for our one night stay...The only problem was our room (No45) located above the main entrance...& being a warm evening the window was left a jar, so come the morning we were woken up (06:50am) by selfish people who cannot read signs asking to be quiet..for other guests, if I could of opened the window more I would have chucked a glass of water or two over them.....
As for the breakfast !! which is a short walk to the pub next door was yummy to say the least, warm welcome & friendly too....BUT I wouldn't like it in the winter months although its a short walk its not under cover, although there are brollies at hand (1st come 1st brolly), would we go again...mmmm...ye & book earlier.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gas43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon (Festival Park) Hotel, responded to this review, August 16, 2012
Thank you for taking the time to review your recent stay with us.

You will be pleased to know that all the staffs at the hotel and restaurant were very excited and thankfull to here of your review. On the other hand we have taken on board the negatives and will do our very best to avoid this from happening in the future.

We look forward to welcome you back to stay with us again in the future.

Thank you very much for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Basildon (Festival Park) Hotel

Property: Premier Inn Basildon (Festival Park) Hotel
Address: Festival Leisure Park | Festival Leisure Park, Basildon SS14 3WB, England
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Basildon (Festival Park) Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Let the good times roll with a stopover at our Basildon hotel, featuring our new generation bedrooms with an impressive 40" flat screen TV, freshly-updated bathroom with a large shower head, and brand new, slumber-inducing, king-size Hypnos bed. You'll be smack bang in the middle of an oasis of entertainment, yet right on hand for all the business and leisure highlights of Essex and the east of London, too. You could be hunting down the big brand bargains one minute and riding the big waves on the wakeboarding course the next. Or watch the A-listers on the big-screen at Empire Cinema, then star in your own VIP night out. And when you're ready to drop, our traditional restaurant and super comfy new rooms will be waiting for you. Situated 9 miles from the M25(J29). Follow the A127 towards Basildon. Then take A176, the hotel is just off the A1235. Next to the David Lloyd Leisure Club behind Fitness First. Next to the Quays. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS14 3WB Hotel Parking: Limited free parking is available at this hotel. Transport and local information: Basildon Train Station 2 miles ... more   less 
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Also Known As:
Premier Inn Basildon (Festival Park) Hotel Basildon
Premier Inn Basildon (Festival Park) Hotel Essex

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