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“Must do better”

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Campanile Hotel Basildon East London
Ranked #7 of 7 Hotels in Basildon
Reviewed September 7, 2013

Staff were all very friendly and helpful. But this is a budget hotel and it is easy to see why. In fact 'hotel' is a misnomer; it is more like a motel and you can park your car almost outside the door to your chalet. Everywhere was clean and the beds comfortable. Bit the whole campus looked dilapidated and in need of a complete makeover. The colour scheme throughout is dark brown and beige - yuk! Even the doors to the chalets are black - awful! For goodness sake put some colour into the place. Noise from the adjacent A127 was almost unbearable. It seemed to me that the excellent staff were working against all the odds and they deserve better. So do we customers.

Room Tip: Ask for a room as far away from the 127 as possible. And check that you can get a WiFi connection, b...
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  • Stayed: September 2013, traveled as a couple
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Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 - 199 of 319 reviews

Reviewed September 6, 2013

The reception staff were really helpful at check in. We were travelling with our two small dogs and they made us feel very welcome. The room was quite a good size (great as the dogs seem to take up so much space!) and free WiFi was available in the room.
The room and bathroom was clean but slightly tired looking. The extractor fan in the bathroom didn't seem to work, or if it did it was ineffectual. This did make the room quite humid.
The car park was close to the rooms and always had a space.
We did eat our evening meal in the restaurant which was amazing value (2 for the price of 1 night) and quite acceptable as we didn't want to venture far.

Room Tip: Towards the back of the hotel to avoid noise from the car park
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  • Stayed: August 2013, traveled on business
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Thank Russ44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

My boyfriend and I travelled around Essex, Basildon, Southend, Brentwood for the bank holiday weekend. The location is perfect, easy access to wherever you need to go and close to Festival, which is where the nightclubs and restaurants in Basildon are. We never ate at their restaurant, so can't comment.
Negatives- Room was so hot, and only has one window in the room, and we didn't feel safe to leave it open during the night as anyone could have easily climbed in. the shower was rubbish, a big of water dribbled out and as the bathroom had no window it made the room even hotter.
Positives- Free WIFI, big TV, cleaner came and made the bed etc every day, staff at reception were helpful, free carpark and we always got a space.

For the price we paid we can't complain, £160 for a double room for 3 nights!

Room Tip: Ask for a room away from the motorway
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  • Stayed: August 2013, traveled on business
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Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Booked a three night stay here as we had given our daughter and her friend a lift to V-festival. We only wanted a base so that we could explore the surrounding area having never visited Essex before. Our mistake was pre-paying for the hotel, as once we had seen the room, we both decided we couldn't stay! It was dirty, small, too hot and I couldn't even think about taking my shoes off and stepping on the carpet! In the half hour we were there, the human traffic walking past our second floor room was noisy and non-stop. A costly mistake that we won't be repeating!!

Room Tip: Don't bother!
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  • Stayed: August 2013, traveled as a couple
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Thank Pip1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

Used a twin room, myself and a friend used hotel for one night, the room was very clean, very soft bed and the power shower was great. The best part was the price of the breakfast, great value and freshly cooked good choice of cold buffet, the staff are very friendly and welcoming, for a 2 star hotel all what we had was excellent. Well done..

  • Stayed: August 2013, traveled with friends
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Thank Hotel-Expert-5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

My wife & I stayed here for 4 nights whilst visiting family in Essex, close to the A127. Bedrooms have all the usual's & as we had a dog we were on the ground floor with gardens to the front, shower & HOT water to your hearts content,
We were very happy here & will stay again.
If you don't want to pay the resturant prices there are numerous places around, even an Asda for drinks & bickies.
Staff were very polite & always present.

Room Tip: As far away from the A127 as you can!!
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  • Stayed: August 2013, traveled with family
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Thank Steve271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

9/08-11/08 13...
We stayed to meet up for friends birthday.... Only supposed to stay for one nite, but chose to stay another night, hotel was full, but the receptionist, managed to find a room for us, and it was the same room we were in the previous night.... Rooms were ideal, non evasive, facing the forest, very comfortable, we also met up with many people staying there... Staff were brilliant, n really friendly, breakfast was lovely and fresh..... brilliant weekend, definitely stay here again.....

  • Stayed: August 2013, traveled with friends
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Thank cindy186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Campanile Hotel Basildon East London

Address: Burches | Pipps Hill, Basildon SS14 3AE, England
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Basildon
Price Range: $50 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Campanile Hotel Basildon East London 2.5*
Number of rooms: 97
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Also Known As:
Campanile Hotel Basildon East London Essex

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