Having booked what we thought sounded a great apartment, the first sign of trouble was the agent's email cancelling our booking with less than a week's notice. After an angry phone call and email we were reinstated. (The owner wanted his flat back, apparently!)
Having later checked trip advisor we found on arrival that comments about it's downturn were true. An 8-year old apartment block (not the Victorian mansion in the website photo) quickly falling into disrepair: with excessive rainfall gutters leaked forming a waterfall over our entrance which had caused the door to rot and the hallway to be wet and mouldy. The apartment itself was modern and well furnished decorated and appointed, however we discovered the dishwasher broken, the shower tray blocked, the wifi non-functional despite agent's promises to sort, various bulbs blown, doors and windows sticking, very little supplied in kitchen beyond basics and every floorboard creaking. There was however an enormous TV and a whirlpool bath! A working shower would have been more use.
Basically with the place in hands of administrators no-one was looking after it properly and with a little care it could be splendid.
Like I said, a nice apartment spoilt by neglect. Very near town and station, pleasant area. Shame it rained most of the time but that's Buxton, no spring water without rain.
We also opted to pay cash on arrival in case it was awful rather than google checkout, but the promised receipt was not emailed, so am hoping no further charges are taken by credit card given to secure initial booking.
It was about a 3rd of the cost of a hotel but with above problems so trade off had to be accepted.
Could not recommend until managed properly
- Official Description (provided by the hotel):
- The Chateau is a Bespoke & Truly Unique Peak District Hotel.The Peak Districts leading accommodation, based in Buxton. 1,2 & 3 Bedroom serviced apartments which are chic and stylish, innovative and obliging with 5 star facilities. The ultimate in luxurious accommodation which you will find almost impossible to rival. Available for Individual and group bookings for the ultimate party, wedding or special celebration. Stunning Private Country Estates Location in 5.5 acres of private woodland.Free ParkingFree Wifi ... more less
- Also Known As:
- The Chateau & Wye House Hotel Buxton
- The Chateau And Wye House Suites
- The Chateau Wye Hotel
- Chateau Wye Buxton