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“Avoid!!”

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Kings Croft Guest House
Ranked #19 of 39 Buxton B&B and Inns
london
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Avoid!!”
Reviewed June 24, 2014

I booked the Kings Croft Guest house for one night due to a wedding that I was attending in June 2014. The gentleman who took the booking knew about the wedding and took our reservation.

We turned up at the B&B at 6.00pm ( a very reasonable time), having attended the church wedding and the reception at the Palace Hotel. I rang the bell a few times.....no one turned up. I then rang the number on the door. The person answering the phone took my name and then proceeded to tell me that he tried to call me at 1pm - when incidentally I was at the church and could not take any calls - and because he had received no reply, he gave the room to someone else and there were no other vacancies!!! If he was unsure about the booking, surely he could have contacted us days ago. He didn't really care where we went and the customer service had the distinct 'Fawlty Towers' whiff about it.

I have never experienced this in my life before. Luckily, someone at the wedding heard my plight and I managed to stay in someone elses's house!

Be warned!!

  • Stayed June 2014, traveled as a couple
    • Service
Helpful?
Thank shelleyhett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davesedgwick, Owner at Kings Croft Guest House, responded to this review, June 26, 2014
When we took your booking an estimated time of arrival was at 1.00pm as you were attending a wedding.when 3.30pm arrived we phoned you as we were concerned that you may not be coming, as you did not answer your phone we naturally assumed that was the case.As we are a small business we do not leave rooms vacant on the off chance that a guest is coming to stay.When you phoned at 6.30pm i am afraid the room was let,we did not have a deposit from you and feel we did our best to contact you.Apologies for any distress this may of caused
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2014

We tour a theatre production called An Evening of Dirty Dancing around the UK and played Buxton Opera House in June 2014. We stayed at Kingscroft Guest House and what a wonderful place it is. Beautifully decorated to a very high standard, spacious airy rooms fully equipped with everything you could possible need. Breakfast was a triumph with options for vegetarians too! Having travelled the UK extensively staying in many hotels and guest houses I can honestly say this was one of the best! Dee & David were wonderful hosts and the only negative was that we had to leave! We hope to visit again very soon.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 5, 2014

We feel so lucky to have found Kings Croft to stay in. Dee and Dave are outstanding hosts, the room was huge and beautifully clean, gorgeous furniture and wonderfully decorated, and off street parking as well! Breakfast was great. Dave and Dee had some great suggestions of places to see and genuinely cared if we had a good time. Wonderful humour, so friendly, awesome! Absolutely can recommend Kings Croft as a place to stay.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 31, 2014

Do not go anywhere else but here if your staying in Buxton!
Our room was so tastefully decorated and comfortable, we found it diffucult to get up the next morning. The breakfast was excellent and Dave and Dee are the perfect hosts.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bevjem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level 5 Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 12, 2014

We had to book this delightful B&B at very short notice due to being cancelled by another hotel. We were very lucky indeed. The couple who run this place are great, so friendly and helpful. The accommodation and surroundings are immaculate. The place is like a fantastic museum, full of wonderful victorian furniture. It is so clean and the breakfast was brilliant. We will book again hopefully in the not too distant future. I defy anyone to find fault.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank 898Annie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 15, 2014

I have stayed here a couple of times now and I'm already booked to go back.

Dave and Dee are such friendly and welcoming hosts.

The rooms are spotless and the beds are so comfy that I wouldn't have got up if it wasn't for the amazing breakfast!
Highly recommended

  • Stayed February 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank ColetteLH_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2013

Really comfy and clean room with extremely comfortable bed. Delicious breakfast and owners Dave & Dee couldn't have been more friendly and helpful. When we come back to Buxton we'd choose to stay at King's Croft.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PPnott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kings Croft Guest House

Property: Kings Croft Guest House
Address: 10 Green Lane, Buxton SK17 9DP, England
Location: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #19 of 39 B&Bs / Inns in Buxton
Number of rooms: 8
Official Description (provided by the hotel):
Victorian guest house decorated in a traditional style, all ensuite bathrooms. Breakfast included, outside seating area and bar and guest lounge. ... more   less 
Also Known As:
Kings Croft Hotel Buxton

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