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“Fabulous Grand Dame of a hotel”
Review of The Old Hall Hotel

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The Old Hall Hotel
Ranked #3 of 9 Hotels in Buxton
Certificate of Excellence
Reviewed April 2, 2014

A beautiful old charming hotel, wonderful room and very good service and staff. The food is very ordinary though... we had a deal with evening meal included and it was very average. My starter of terrine was dry and tasteless, the rib eye steak was pretty awful and covered in a gloopy sauce, but the pudding was good.
A live band in the basement, a good wine list, some decent local beers - a really nice hotel - just have a word with the chef!

Room Tip: Go for one of the 4 poster bed rooms, you won't be disappointed!
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  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 5, 2014

Thank you for taking the time to leave a review on Trip Advisor. I am very happy to see you enjoyed your visit. I would like to apologise about your meal. I have since spoken to the restaurant manager and executive chef about the quality of food that is sent out as we aim to provide a consistently high level of service in every area of the hotel. We hope to welcome you again very soon and thank you once again for your review.

Kindest Regards,

Sally Potter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 - 613 of 1,156 reviews

Reviewed March 30, 2014

called in on sat had a three course lunch meal £14.including coffee .well faultless ,food out of this world ,always fab service ,always like the little touches of flowers on the table and a table cloth.great customer service .the staff are all an asset to the place thank you

  • Stayed: March 2014, traveled as a couple
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Thank antony2406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking to time to leave a review on Trip Advisor. I am very happy to see you enjoyed your visit to our hotels beautiful A La Carte restaurant. We pride ourselves to have excellent customer service in every area of the hotel and hope to welcome you again very soon.

Kind Regards,

Sally Potter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2014

We spent a Friday night here and, on returning to the hotel at 11.00pm were a bit dismayed to find a noisy group associated with a hotel function gathered beneath the window of our room. However, when we rang reception they took immediate action to resolve the problem and the rest of the night was peaceful. Given how quickly the problem was sorted out, we were pleasantly surprised on checking out to find that we had been given a compensatory reduction of £25 on the bill. This is a nice hotel with a great deal of old fashioned charm, friendly staff and good food.

Stayed: March 2014, traveled with friends
Thank Kevinmarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking the time to leave a review on Trip Advisor. I am happy to see received good customer service when you visited our hotel. We have a member of staff on site 24hours and would never want a function that is taking place in the hotel to affect our guests stay. We hope to welcome you again very soon and thank you once again for your review.

Kind Regards,
Sally Potter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

Had lovely lunch in the restaurant today. Will be going back and hope to stay the night next time. Once you step through the front door its like stepping back in time where service and quality still matter. Wonderful food in very relaxing pleasant surroundings. Thank you for a lovely wedding anniversary lunch.

  • Stayed: March 2014, traveled as a couple
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Thank Crossstones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking the time to leave a review on Trip Advisor. I am very happy to see you enjoyed your lunch in our lovely restaurant and celebrated your anniversary at our hotel! I would recommend for you to check our website and Facebook page as we have offers running throughout the year. We hope to welcome you again very soon!
Kind Regards,

Sally Potter
General Manager

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Reviewed March 27, 2014

Hotel is based in convinient Buxton beside the park, hotel itself was staffed well and everyone was helpfull and eager to help out. Hotel and bedroom is old style with a lot of history and old school charm , however some parts are starting to look run down and in need of some basic tarting up. Bedroom was a good size and comfortable, bathroom needs a bit of TLC with cracks and toilet constantly filling up. Food at dinner was adequate, breakfast was served by a wonderfull woman who answered all questions and was eager to help out.

All in all very good location, price not bad in an old historical hotel, could do with some slight upgrading but this is more than out-weighed by nice helpfull staff, and remember to ask for a parking ticket, hotel give them out saves getting a ticket or paying for one

  • Stayed: February 2014, traveled on business
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Thank Scot67Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking the time to leave a review on Trip Advisor. I am very happy to see you found the staff friendly and helpful. Our hotel is full of character and charm as it is one of the oldest hotels in England. We are constantly undergoing refurbishment and really appreciate guest suggestions/comments in areas in which we can improve our facilities. Thank you once again for your review and we hope to welcome you again very soon!

Kind Regards,
Sally Potter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

We booked a last minute room. We love Buxton so staying right in the middle of town, so easy to get to anywhere. Staff are lovely and we had breakfast and it was lovely. Defiantly stay again! The room we stayed in was wonderful four poster bed. Read lots of history that's in the hotel, it was very interesting.

  • Stayed: March 2014
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Thank Shar1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking the time to leave a review on Trip Advisor. I am very happy to see you enjoyed your visit to our hotel. We are very proud of our award winning breakfast! We hope to welcome you again very soon.

Kind Regards,

Sally Potter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

Stunning location
Lovely food and the serving staff are so attentive
Great staff who are welcoming from the minute you check in to the time you leave
Our Labrador Emma was made so welcome and we found it so easy to be able to travel with her.
Mrs and Mrs Ainley

Room Tip: This is an old Hotel so you have to expect a few uneven floors and a little jobs that could do with...
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallyPotter287, General Manager at The Old Hall Hotel, responded to this reviewResponded April 2, 2014

Thank you so much for taking the time to leave a review on Trip Advisor. I am very happy to see you enjoyed your visit to our hotel. We are a dog friendly hotel and are in a perfect location for some beautiful walks to take the dogs as we are in the heart of the Peak District. I would recommend for you to regularly check our Facebook page and website as we have some fantastic offers running throughout the year. We hope to welcome you again very soon.

Kind Regards,
Sally Potter
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Old Hall Hotel

Address: The Square, Buxton SK17 6BD, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 9 Hotels in Buxton
Price Range: $98 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Old Hall Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Old Hall Hotel Buxton
Old Hall Buxton

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