Great location, all staff very helpful (apart from one), very quirky setting, spotlessly clean but the Johnny Depp room (where we were staying) had a strong and inexplicable chemical smell (we can still smell it on our belongings and have even had to wash unworn clothes, bags and toiletries to get rid of the smell) - it made us feel nauseous as did one member of staff.
When we politely questioned an administrative error, we found this one staff member to be officious and a little hostile (we ended up having to pay for a night we didn't stay). The cost to us was negligible and immaterial but her attitude and questionable customer service skills did spoil our stay and were the determining cause of our early departure. Please be aware - the fact we didn't receive a refund did not upset us - it was simply her attitude. I'd recommend that you immediately notify staff of problems - but I wouldn't recommend expecting gestures of goodwill from this lady!
It would be unfair however to concentrate on the one negative (yet significant) aspect of this hotel. We found it a nice place with excellent food, a tremendous selection of beers, lots of room, excellent resources, brilliantly located and very easy to find.
Visit the Buckingham for a very different and borderline esoteric experience!
- Official Description (provided by the hotel):
- Buxton’s BEST VALUE Hotel! Central Location, Free Parking, Comfortable Rooms, Amazing Breakfast Experience, Free Wi-Fi, 80 current magazines4loan.Ramsay’s Restaurant & Real Ale Bar is CAMRA RECOMMENDED (and the highest rated bar in town on beerintheevening) and features an awesome Daily Happy Hour. Foodwise, Project:EAT provides a sublime dining experience to suit all pockets (mains £5-18). ... more less
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- Also Known As:
- Buckingham Buxton Hotel
- Buckingham Hotel Buxton