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“Felt like royalty at the Palace Hotel”
Review of The Palace Hotel

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The Palace Hotel
Ranked #6 of 9 Hotels in Buxton
Reviewed November 27, 2013

Excellent accommodation, very clean rooms and public area.The food was excellent at breakfast and I thanked the breakfast chef for this. Staff were helpful and polite, Harriet on reception was so very professional and courteous, Sean at the bar was so friendly and welcoming and Mikey the breakfast chef who cooked our fabulous breakfast. Will certainly return as they all made my family and myself so very welcome.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
Thank walkerskrisps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 28, 2013

Fantastic, the Palace appreciates you taking a moment to review your visit. Many names mentioned who will all be rewarded for the team efforts that are put forward within the daily hospitality we strive to deliver.

Many Thanks
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,085 - 2,091 of 2,807 reviews

Reviewed November 25, 2013 via mobile

I've read some reviews on here and yes the hotel is tired in places but overall it's a great hotel for a weekend break.

The staff were great. Friendly check-in, professional Spa staff and the bar/waiting staff were great too. The manager must be in touch with his team as they all gave excellent service.

Had an evening meal with friends there in a private dining room. We weren't expecting too much as we paid £110 for dinner bed and breakfast per couple. Much to our surprise, the food was excellent. We had a choice menu, which was great for our party of 20.

Buxton is a lovely place for a weekend break and the Palace hotel has an element of grandeur from days gone by. Yes the rooms could do with a make-over but a hotel of that size and age takes a considerable amount of time and investment.

Stayed: November 2013, traveled with friends
Thank comfy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 28, 2013

Wonderful, thank you for taking the time to post your comments. Seemingly a relaxing but enjoyable visit to The Palace, we welcome you back in the near future and be sure that your comments will be made known to the team.

Regards
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

We had a 70th birthday family dinner. All arrangements were
carefully and efficiently made. Food and service were excellent. Staff friendly and helpful. Atmosphere of Victorian Spa hotel was a delight.

  • Stayed: November 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 28, 2013

Congratulations on your celebration and very pleased that you joined us for your event, hope you enjoyed some of the lovely surroundings we have here in Buxton during your stay.

Best Wishes
Rob Quinton
Operations Manager

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Reviewed November 23, 2013

I recently stayed at the place hotel with my mum. She wanted to see Leo Sayer who was performing at the opera house and a deal for the palace came up on amazon for £99 for dinner bed and breakfast for 2 so we decided to try it out. The hotel was easy to find and very centrally located, onsite car park with plenty of spaces(4.50 per night and I could have left the car there until later after check in if I wanted), check in was easy and quick, the room was clean and spacious and the bed was comfy, the bathroom was a little dated but the water was the hotest I have ever known for any hotel I have stayed in which was a refreshing change. The hotel is full of period charm and has lots of history to tell. We had our dinner in the restuarant which as part of the deal included a three course meal and a bottle of wine and the food was absolutely superb and I would recommend to anyone! When we came back from seeing Leo we had a drink in the bar which was quite busy and prices what you would expect when staying in a hotel. Breakfast the next day was excellent, fresh fruit juice, coffee, tea, water and hot chocolate which was great for me. Variety of cereals, fruits, yogurts, pastries, porridge and hot English breakfast and toast with jam etc which set us up for a lovely 6 mile walk in nearby Dovedale. Would definatley stay here again and recommend to others, great hotel with easy access to beautiful British countryside.

  • Stayed: November 2013, traveled with friends
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Thank Del11y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 25, 2013

It was a pleasure having yourself and your mom stay at The Palace, thank you kindly for your comments. A very enjoyable and relaxing stay for you both, we hope you will join us again in the future.

Best Wishes
Rob Quinton
Operations Manager

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Reviewed November 23, 2013 via mobile

Check-in was quick and painless.

Room was good size (317) and looked out onto the front grounds and Buxton itself. Room (including bathroom) was very clean and well stocked.

Receptionist was helpful and informative about local sights/pubs etc.

Bar staff were attentive, ambience was relaxing.

Didn't have an evening meal, but the breakfast was as good as always, and once again the staff were attentive without being intrusive.

Reception staff in the morning were also helpful and quick to tell us that we didn't have to leave the car park straight away, which was handy as we wanted to visit the shops before we drove off.

All in all a nice, relaxing stay.

Stayed: November 2013, traveled as a couple
Thank W1LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 25, 2013

Many thanks for your comments, I will be sure to pass on your gratitude to the team members who make the The Palace a wonderful place to stay.

Sincerely
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

Lovely stay, great location big room and bathroom , really great hotel. Really recommend defnetley hope to come again :) great service at reception and in the dining room. Bar service also very good. Rooms very clean and tidy lots of wardrobe space.

  • Stayed: April 2013
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Thank zigzig1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 25, 2013

Seemingly a wonderful stay at The Palace Hotel, Buxton. Many thanks for your kind review and we are very pleased that you enjoyed your stay with us and the surroundings that it supplies.

We look forward to your return

Kind Regards
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

A magnificent hotel, as far removed from the soul-less and characterless chain hotels as one can get. Like a magnificent old Dowager, just very very slightly tarnished round the edges which only adds to the charm and quirkiness. Excellent food, friendly, helpful and polite staff. A lovely stay

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded November 21, 2013

Many thanks for taking the time to write your wonderful review, appreciation to all the members of the team will be shared. We hope to welcome you back to The Palace sometime in the future.

Many Thanks
Rob Quinton
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Buxton
Price Range: $62 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more   less 
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Barcelo Buxton
Hotel Palace Buxton

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