We have previously stayed at this hotel but this was the first time since Puma took over. The decor remains unchanged and some refurbishmnt and then more is required. Room size varies considerably. Ours was large but very draughty and even with the radiator turned on full was cold during the recent cold spell. There were no extra blankets in the room.
The tea tray was at a low level which made it awkward to use and was inadequately supplied, only 1 teabag on the 4th day and not enough milk.
The bathroom was large but warm enough.
We ordered room service for breakfast and the order was completed correctly with very generous portions but unfortunately neither the food nor the tea were hot, scarcely lukewarm. We had chosen this option having discovered that there was no longer waiter service at table. The tea and coffee machines provide very inferior quality and there is a lot of getting up and down to serve yourself with things spread all over the room. The hot buffet at breakfast was generally lukewarm and as far as we are aware there was no option for boiled eggs or kippers. Unbelievably there was no marmalade available on our last day. There appeared to be a lot of staff standing around talking with just one member of staff flying around. Other reviews have mentioned the toasters and we witnessed the same problems. I even managed to get a piece of burnt toast with my room service!
Previous reviews have commented on the quality and quantity of evening meals and I would agree but perhaps as they are to appoint a new Head Chef this will change. We felt the food was better in previous years with the menu providing more variety. There is not enough flexibility for theatregoers as in some other lical hotels.
Finally the lift remains temperamental with doors frequently opening and closing up to 4 times.
In conclusion, on our next visit to Buxton, we may return to a previously higher rated hotel or try a new one. The location of the Palace is its major plus point.
- Official Description (provided by the hotel):
- The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more less
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- Also Known As:
- Palace Hotel Buxton
- Palace Buxton
- Buxton Hotel Palace
- Barcelo Buxton
- Hotel Palace Buxton