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“A nice little midweek break”
Review of The Swan at Hay

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The Swan at Hay
Ranked #1 of 1 Hotels in Hay-on-Wye
Wigan
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A nice little midweek break”
Reviewed July 7, 2013

Nicely situated Hotel on the edge of the town centre which is less than two hundred yards away, excellent for exploring this quaint liitle town - with the hotel having its own car park we could leave the car there and walk the short distance to the town centre.The staff were very friendly and obliging making us feel at home as soon as we booked in. The room, altough on the small side, was clean and comfortable. The food was good - cracking breakfasts and tasty, filling courses in the hotal restaurant. Definitely reccomended.

Room Tip: If you are, say, less than mobile or elderly, ask for a room nearer to reception - this is a big, ol...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Cardiff
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 24, 2013

The manageress who owns the hotel was very friendly and always had a smile on her face. Free wi-fi, so the brochure says is available on the ground floor, but we could get it on the second floor.

Breakfast was stonking, but we eat out in Hay on Wye for an evening meal, so can't comment on the quality / quantity of food for tea. The hotel is not situated in the centre of Hay, but hey, Hay is not that a big a place, so it's only a 2 minute walk to where all the action is happening.

Talking of action, Hay wasn't as busy as I thought it was going to be in mid June. Maybe the kindle and online book shops are the shape of things to come. There's some lovely walks almost just outside the hotel that take you along the river and onto some very open meadow lands.

But back to the hotel. For me it was great, no complaints and had a lovely charm about it. My wife and I thoroughly recommend it.

Room Tip: We stayed in Room 15, where on a windy day the bath vent kept flapping and making a noise. The floor...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
Level 6 Contributor
109 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 20, 2013

We stayed for two nights and the room was good although some improvement is needed around the edges. However, the food in the bistro was excellent. We ate on both nights and the starter and main course was very filling and full of flavour. The service was swift, friendly and all on time. I would recommend this hotel especially for the food. Prices on the menu whilst not cheap were good value for money.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holidayjustice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 6 Contributor
127 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 17, 2013

A comfortable hotel in Hay with nice rooms and good restaurant facilities. The hotel was very quiet when we stayed in June so lacked a buzz, but I'm sure that because we stayed during the week. Excellent breakfast and a good time had by all.

Stayed June 2013, traveled as a couple
Helpful?
Thank Canny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llanelli
Level 5 Contributor
96 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed June 9, 2013

The staff here were a shambles.
At check in the man could not stop talking on the phone and greeted us with a curt "yes?".
We had left our luggage as we arrived early and asked for it to go the room. It never arrived till me reminded the. 90 minutes later
A huge group took over the restaurant so we were put in re Bistro with no warning . Food was good but service and atmosphere non existent as only 4 of us in there.
Alex Polizzi needed here urgently or someone to oversee them.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SJ118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hay-on-Wye hotels

Bristol, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2013

We stayed here for one night after booking a groupon deal. The hotel description described it as luxury and the restaurant prices were 5 star. We decided not to eat at the hotel because the prices were far too much! Also, it put us off paying that amount for food because the rooms were not really as described.
The double room we had was in need of refurbishment because the wallpaper was peeling in places and the shower/bathroom was old to say the least. However, the bed was comfy, it was acceptably clean in the room and hotel in general had a cosy country feel to it. There was the usual complimentary toiletries and tea/coffee/biscuits provided that you get in the majority of hotels.
The staff were pleasant enough. The hotel is in the village centre and ideally located for walking. I would not have paid full price for the room we got because it is too 'old-fashioned' for my liking, however for a groupon deal it was ok.
We enjoyed relaxing in Hay-on-Wye; we enjoyed the tearooms, antique shops, the country pubs, finding out about the history of the village and going on a couple of long walks.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s0phie2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

We have stayed at the Swan before and were glad we chose to stay here again. A lovely place to spend a night away close to some wonderful bookshops and antique shops. The garden is a relaxing place to have a quiet drink before sitting down to a truly scrumptious dinner. Rooms are clean and comfortable. We stayed in the main hotel there are also rooms in the courtyard. Would definitely stay again.

Room Tip: Main Hotel rooms good
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buffy333_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swan at Hay

Property: The Swan at Hay
Address: Church Street, Hay-on-Wye HR3 5DQ, Wales
Location: United Kingdom > Wales > Powys > Hay-on-Wye
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Hay-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swan at Hay 4*
Number of rooms: 19
Official Description (provided by the hotel):
The Swan at Hay is a glorious Georgian building housing 19 bedrooms. The hotel was relaunched in February 2017 following a million pound refurbishment. All 19 bedrooms and bathrooms were refurbished, as were all the public areas. Set in the heart of the world renowned 'Town of Books,' Hay-on-Wye, it is an ideal base to explore the Brecon Beacons and surrounding countryside. With a choice of 3 dining areas, visitors can choose from our hearty bar menu or more indulgent Garden Room Dinner Menu. ... more   less 
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Also Known As:
The Swan At Hay Hotel Hay-On-Wye
Swan At Hay On Wye
Swan At Hay Hotel
The Swan At Hay Hay-On-Wye, Wales

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