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“Nice hotel, great location, poor customer service” 3 of 5 bubbles
Review of Atholl Arms Hotel

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Atholl Arms Hotel
Ranked #2 of 3 Hotels in Dunkeld
Certificate of Excellence
Somerset, UK
Level Contributor
220 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 358 helpful votes
“Nice hotel, great location, poor customer service”
3 of 5 bubbles Reviewed July 19, 2012

Situated in the charming little town of Dunkeld, right beside the River Tay, this attractive little hotel has a lot going for it. The public areas are nice, our room was large, clean and comfortable with a view over the river. The food in the restaurant was good and the breakfast was freshly cooked with a range of choices.

We were a little disappointed in the quality of customer service. Waiting for breakfast while the server is outside finishing her cigarette is not good enough. The server at dinner was brusque and rude. And most of the staff were scruffily dressed. There seemed to be a lack of management - maybe they were on holiday.

There are a number of attractive local walks and we enjoyed our meal at the Logierait Inn about ten minutes drive away.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Spineynorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christines89, Owner at Atholl Arms Hotel, responded to this review, July 23, 2012
Thank you for taking the time to write a review. I am very glad you enjoyed your holiday in Dunkeld and that our hotel offered a pleasant stay while visiting.
I am also glad to hear you are talking with our director of operations concerning the staffing issues you have mentioned. From this we can only improve on our service. I would like to assure you we will be concentrating on these issues and hope that you will stay with us again next time you are in Dunkeld.
Kind regards,
Christine Sinclair
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
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English first
Dunfermline
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 17, 2012

Hard to fault this charming hotel. Food and service was excellent, if I was to be critical I would suggest they could improve the ambiance in the restaurant with subdued lighting and table cloths.The quality of the food deserves more effort put into the restaurant atmosphere. I would have no hesitation in recommending this hotel if you are in the area..Staff are very friendly and helpful..(strawberry tart, hmm) .:)

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christines89, Owner at Atholl Arms Hotel, responded to this review, July 18, 2012
Thank you for taking the time to write a review. I am happy to hear you enjoyed your meal. We have recently refurbished the river view restaurant and often wonder if we should be using the table clothes not only on weekends but every night. We want to make everyone feel welcome while keeping a relaxed atmosphere.
Our head chef is currently designing a new fish menu for Thursday evenings and we are also developing a monthly " grub with us" gourmet dinner event.
We will continue to work on our service and the ambiance. I hope you enjoy coming to visit us again in the near future.
Thank you again for your comments.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonehaven, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 17, 2012

We have been staying at the Atholl Arms quite a few times now. The experience never changes. Recently refurbed Riverside restaurant is beautiful. All staff including management are so helpful and cheery. Nothing is too much trouble, and, to cap it all, they are also so pet friendly. Our stay on the 13th and 14th July 2012 was enhanced by the continued quality and excellence of the food. Our Dinners were very close to a fine dining experience at normal prices. Overall, you will not get better value in the Dunkeld area. Rooms are a bit old fashioned and dated, but this just adds to the ambience of the Hotel and stay experience.

Colin & Cath Ferrier, Newtonhill, Stonehaven, Kincardineshire

Room Tip: River view room is a good choice.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christines89, Owner at Atholl Arms Hotel, responded to this review, July 18, 2012
Thank you for taking the time to write a review. It was so nice to see that you enjoyed your stay with us again. As you know we work very hard as a team to make everyone feel at home here at the Atholl. I am so glad you like the changes we made to the restaurant, our refurbishment efforts received an award this year from the Scottish Hotel Awards 2012. Alan also received a gold management award.
Our menu continues to surprise with fresh specials and desserts that are really quite amazing. Keep in touch as we will be adding a new monthly gourmet club with a twist soon. More information coming in August newsletter.
Hope to see you soon and thanks again.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed July 16, 2012

Lovely and good value family bar-style meal en route from Highlands to Glasgow. Children's bangers and mash were good quality and very tasty, while the macaroni cheese and chips were delicious. Sticky toffee pudding and ice cream also hit the mark. Have stopped at this hotel now and then over the years and the standard has always been good. Friendly front of house staff and waitresses. Well worth dropping in.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UrbanMyth88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christines89, Owner at Atholl Arms Hotel, responded to this review, July 18, 2012
Thank you for taking the time to write a review. It is so nice to hear you enjoy popping into the Atholl for a break in your journey back to Glasgow. We do take great pride in our service and our menu planning to make sure our guests are well looked after.
Did you see that we have now opened our garden and if we could just get some sunny days its well worth a day trip out to see us.
We look forward to seeing you again soon.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 12, 2012

Agree with some of the other reviewers what a great place this is. It is old and has so much character not like the modern hotels you typically stay in today. Room was comfortable and we upgraded to a river view room(room 10) which was spectacular and well worth the little extra. Plumbing a little noisy yes but no problem and quite quirky. Our bags were carried to the room again something that does not happen in the modern hotel today. Service was great and very friendly staff. If we are ever back in Dunkeld we will stay again as there is a lot to do and see.

Room Tip: Upgrade to a riverview room or get the suite
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christines89, Owner at Atholl Arms Hotel, responded to this review, August 20, 2012
Thank you for taking the time to write a review. It was lovely to have you stay with us again and to hear that everything was satisfactory for you. We pride ourselves on doing our best in all areas of the hotel and restaurant.
We will continue to write our email newsletters so you can see whats happening in the area. It's going to be New Year before we know it and rooms are getting booked up already. Band is booked and ready.
We look forward to seeing you again soon, take care.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, Scotland, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 10, 2012

We were in room 6. It had an unlovely view of the rooftops but so quiet, we might have thought we were the only guests in the entire hotel. The loudest noise came from the plumbing. Once you turned the tap off it sounded like the knocking at Cawdor Castle after Macbeth had dispatched Duncan.

The hot water is like waiting for a bus, but it does come along eventually. And so what if the floor in the bathroom is uneven? It is spacious and accessed by a flight of three steps. And so what if the gap between the door of the room and the floor would not keep a determined little limbo dancer out? If you worry about such trivia this hotel is not for you. This is not a soulless modern hotel but a hotel of character with its own idiosyncrasies. Like people, that's to be expected, given its age and what's wrong with that!

The lounge is very comfortable with squishy chairs and sofas and an artificial fire. Pity it wasn't real.

We had a meal in the bar and thought the service was slow considering that it was very quiet, then we discovered that the waitresses also have to attend to customers in the restaurant which was busy.

The first morning the full Scottish breakfast was cold, the next it was fine. It so happened that it was my 65th birthday and I wish I had let the staff know – they might have given me a free upgrade to the suite. Now that would have been something! I know because the door was open and I rudely popped my head in. I would recommend it if you have a special occasion to celebrate, like I had!

Stayed July 2012, traveled as a couple
Helpful?
2 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Atholl Arms Hotel, responded to this review, July 12, 2012
Thank you for taking the time to write a review. We thoroughly enjoyed having you stay with us.
Trip advisor is a great way for us to learn how we can improve on our service and our standards but its never as good as making us aware of any problems at the time of service.
Room 17 is a fabulous suite, so glad you had a look in as it's often booked especially on weekends.
I do hope that your birthday was special and hope to see you back at the Atholl again very soon.
We do have a real open fire in the bar. Nice and cozy in the winter months and great on Friday music nights.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed July 2, 2012

This hotel is not bad, good sized rooms and was absolutely fine for one night, albeit a bit expensive. Breakfast was good quality, full breakfast was lovely and plenty of it, I went for the scrambelled egg and salmon which was good but not enough!

Good Ales in the ajoining pub and staff all helpful and friendly.

Room Tip: This hotel is pretty decent , its the location thats brilliant
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cburg46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Atholl Arms Hotel, responded to this review, July 12, 2012
Thank you for taking the time to write a review. I am very happy to hear you enjoyed your stay with us here at the Atholl, Dunkeld. Can I just mention that most, if not all surrounding hotels do charge for salmon at breakfast while we include it on our breakfast menu. Thank you for your kind remarks about our great staff and our good ales.
I hope you manage to stay longer than one day on your next trip.
We look forward to seeing you soon.
Regards,
The Atholl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atholl Arms Hotel

Property: Atholl Arms Hotel
Address: Tay Terrace, Dunkeld PH8 0AQ, Scotland
Location: United Kingdom > Scotland > Perth and Kinross > Dunkeld
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 3 Hotels in Dunkeld
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atholl Arms Hotel 3*
Number of rooms: 17
Reservation Options:
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Also Known As:
Atholl Arms Dunkeld
Hotel Atholl Arms
Atholl Arms Hotel Dunkeld, Scotland

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