I am not the easiest to please, especially when it comes to hospitality. I have very high standards and have been known to decide not to stay if a place is not up to standard....
Our experience at the Atholl Arms has renewed my faith in excellent customer service which after some bad experiences I think can be sadly lacking.
We are used to 5 star hotels and are well travelled so I was nervous about staying in a 3 star, however we wanted to bring our dog, Jess so we could have a few days walking so our options were more limited. From the moment we arrived, we were made to feel so welcome...I had a meeting at work so arrived early, all suited and booted wanting to change into casual clothes. As we were so early our room wasnt ready but theat wasnt a problem and I was given a room to change in. When we arrived back to check in later, Gill fussed over us and our dog Jess and we had a seamless check in and again made to feel so very welcome.
We had dinner in the hotel and again we arent easy to please! However the service was excellent and the food of a very good standard. I would highly recommened the Haggis, Neeps and Tatties in the whisky sauce.
This is 3 star hotel so its not got all the 'bells and whistles' of a 5 star...But what it does have and the big chains could learn a lot from the Atholl Arms, is genuine, warm Scottish hospitality which focuses on the individual needs of each guest and treats them as people. That is something which can be hard to come by these days but the Atholl Arms as it.
So if you are looking to stay somewhere in one of the most beautiful areas of Scotland, and receieve a warm welcome with friendly service in a good, clean hotel with high standards. You might want to consider giving one of the bigger hotels or chains a miss and come here. We will most certainly be back and will be recommending it to family and friends.
Thank you to Gill and her team for a wonderful stay.
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- Also Known As:
- Atholl Arms Dunkeld
- Hotel Atholl Arms
- Atholl Arms Hotel Dunkeld, Scotland