Having spent a fair amount of time trolling the internet looking for hotels in Dunoon my wife and I decided to book the Hunters Quay Hotel. The web page clearly advertises table de hotel ie, in English multi course meals.
It also states wonderful refined cuisine be, simple and fresh regional French dishes, which we both thought at the time would be just wonderful.
Stepping into the reception area on arrival you can smell a pleasant aroma of garlic which made us both smile and look forward to out stay at the Hunters quay.
We were handed the key to our room and advised how to get there, no visitors book or similar to sign, so we set off up the staircase and into our room. Great view of the harbor area my wife said and I must admit I agreed. The room itself was large but looked rather dated, with flaking paint on the windowsill, a rather poor quality television and we noticed the surround on the bath was cracked, the bath also looked quite difficult to access as the shower screen had been silicone to the bath restricting access to only about a quarter of its size.
The room was also cold and did not feel inviting.
I had a bit of a headache so decided to go to bed for a few hours to sleep it off while my wife went down stairs to check out the lounge area and also give me some piece and quiet. Well what happened next was really unprofessional and not what you would expect, the owner we assume had a right old rant about American and Russian tourists staying at Hunters quay hotel, how rude they are, no manners and so on, so be warned if you fall into one of these over sea tourists I recommend you go no where near this hotel, this was in fact such a rant it woke me from my sleep.
We decided to take a run into Dunoon and take advantage of booking our evening meal at reception before we left. We were told they do not do evening meals and we would have to go next door if we wanted to be fed that night, having quoted what it said on their website we were told by the young woman they have not done that for almost two years. We were not dumfounded and asked to speak with the manager who we were told was not available and we were asked to come back in one hours time.
One hour passed and we were both getting tired and hungry but none the less went back to discuss with the owner, after some discussion we were again advised to seek out dinner next door and they would add this to our bill at the end of out three day stay. This we both felt was not good enough and challenged the owner as to what was printed on their web page, we were told he had updated the web page to indicate no meals were available at night but despite this the company looking after the website had not updated it, I ask you does it take two yers to update a site, I think not, I closed my case.
To summarize , don’t be fooled into a great hotel experience at the Hunters Quay Hotel, if you look forward to a great fresh and simple French cuisine forget it you will have to go next door to be fed.
We are both very disappointed and would not recommend this as somewhere you would want to stay, Hotel no much more akin to a bed and breakfast.
- Official Description (provided by the hotel):
- Relax, unwind and marvel at our spectacular views over the Firth of Clyde, Holy Loch, Loch Long and hills beyond. Set in an acre of mature gardens, this beautiful Victorian villa offers luxurious, spacious, individually styled bedrooms. The warmest of welcomes, with the friendly attentive service of the French owner and his local staff ensure a delightful stay. ... more less
- Reservation Options:
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- Also Known As:
- Hunters Quay Dunoon
- Hotel Hunters Quay
- Hunters Quay Hotel Dunoon, Scotland