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“Friendly staff”
Review of Carlton Hotel

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Carlton Hotel
Ranked #10 of 10 Hotels in Folkestone
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly staff”
Reviewed August 22, 2013

Arrived late - but to a friendly and helpful reception. Comfortable room. Excellent breakfast next morning. Although the décor is a bit dated, this does not detract from the overall friendly atmosphere of what is a traditional hotel. It has charm and character, unlike very many modern cloned establishments.

Room Tip: Sea views at the front are great.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Ramsgate, United Kingdom
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 18, 2013

Always waiting for manuel to turn up ,very dated 1970 wood chip and furniture haven' t seen a t.v that big in years 1940,50 ,s light switches with a damp smell
Shower trickled ,curtain to short which didn't matter as the trickle was containable ,shower holder also had fell off
For a pit-stop if desperate fine ,but not for me definitely a two star and I Feel that's being generous ,It needs updating I heard the sister hotel was even worse
Waitress at breakfast was on the ball and gave a good service ,breakfast was ok sausages terrible,payed for two days ,left early
Have stayed in the Burstin a couple of times much nicer for the money abit Benidorm but great for people watching and clean

Room Tip: We had one of the best rooms apparently If you liked the 70,s you will love it here
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Pippa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Folkestone hotels

Chesterfield, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 16, 2013

Just come home after 5 days at this hotel,the coach pulled up outside,we just wanted to stay on the coach turn round and come home.From the outside the hotel looked dirty,the first room we was given was dirty,admitted we was given another room which was better,but the whole hotel needs a good clean up.The staff are really hard working,pleasant,friendly, and helpful,i feel sorry for them.

Room Tip: Can,t give any
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valsmith14248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berwick upon Tweed, United Kingdom
Level 5 Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 2, 2013

I booked this for my parents who were travelling down from Scotland and who needed a decent night's stay before heading on to France. For this purpose I aimed for a twin room and try as I might couldn't get a Travel Lodge to come up trumps. Besides- the prices were sinful, given my parents would not be arriving till late in the evening. Oddly enough I happened on the Carlton Hotel because of a review which started with "Please do not believe all the nasty reviews about this hotel..." and it was a no brainer (didn't ever read the review- it was enough to want to try it).

So, I phoned the Carlton Hotel directly to ask about twin rooms, vacancy and price and couldn't have been more pleased with the gentle and polite manner of the hotel staff. I was asked for a name only (meaning- it was a arrangement on trust, no credit card cancellation fees to worry about), told that arriving at any time was fine and that there were plenty restaurants in the immediate vicinity for a late dinner. I was confident that it would all work out fine because the hotel was very quick to address my concerns. Besides- it was half the price of a Travel Lodge AND included breakfast!

The room was large, airy, with high ceilings and the view not half bad for a wet misty day. Most importantly the bedlinen was white and not synthetic! The bathroom was adequate if quite, quite shabby and is where the hotel could improve. Also- no toiletries which is not normally an issue except that my mum had forgotten to take shampoo with her and so was not able to make full use. Perhaps the ability to purchase some at reception would be the optimal solution.

Here is what my parents have to add: "The 'shabby chic' hotel in Folkestone. Peeling paint, wobbly floorboards but- lovely white linen bedding and- wow- table service at breakfast! So good not having to beat the starving fellow humans for your breakfast egg early in the morning! And it was the cheapest hotel we could book!"

In closing- since we too will be making the journey to France we will undoubtedly have cause to need a bed for the night. Now will not go elsewhere- shabby is OK. As long as it is clean and honest. ;)

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Annasach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks, California
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 28, 2013

Whatever you do, please do yourself a favor and DO NOT stay at this hotel. I stayed there last week with a group and the rooms are old, dirty, run down, dated, nasty..you name it. My teen boys had a room on the top floor with plywood nailed to the wall. There is no a/c or even a fan and it was during the 97 degree heat wave. To top it all off the manager turned the water off at night because another room had a pipe leak in and it flooded her room. The restaurant staff was very friendly and the food was good as well as the location but there are much better places to stay on the same street. STAY AWAY!

Room Tip: We had 16 of the rooms and they were ALL horrible!
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  • Stayed July 2013, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank hjms55711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welling
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 27, 2013 via mobile

I stayed for one night in the Carlton hotel folkestone in July 2013. Very reasonable prices for the rooms excellent location for exploring the area. The rooms are large and comfortable. Very clean just a but old and dated looking. Breakfast was very good and the staff are friendly and helpful. So overall I had a lovely nights sleep a good breakfast and it didn't cost much. Would definitely stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Stevehy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 5 Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 8, 2013

The view from the front of the hotel is AMAZING! But the rooms are gross! My tour group used this hotel. The blankets were moth eaten, there was NO HOT WATER in our showers, the floors have never seen a vacuum! There were drunk people leaving the bars and we could hear them outside our rooms, the seagulls woke us up several times in the middle of the night! It was awful! It's a cool old building, but not kept up well. It was more like crashing at a friend's house. The soap is used, there's no working tv's. No money has gone into upkeep. It was weird!?? There were lots of other hotels - use one of them. But do take a walk up and down the cliff. Beautiful. The people working at the hotel were super sweet and friendly. Nice bar to sit at downstairs with free wi-fi. It's 10 minutes from the ferry over the English Channel and great view of the White Cliffs of Dover. There's a restaurant downstairs which was fine. There's a Pizza Hut around the corner and a convenience store if you need "American" food. We went to a pub a block away that was cool. I'm glad we only stayed one night here. We had gone to Dover Castle before the hotel stay which was calm - underwhelming but a great 2 hour wander. I had english tea and scones with clotted cream at the cafe in the castle.

Room Tip: Get a room on the top floors facing the water. Maybe (??) there's less noise from the pub crawle...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terithedramaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: 16 - 19 The Leas, Folkestone CT20 2DU, England
Location: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carlton Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
The property is 2 minutes walk from the beach. Situated just 10 minutes drive from the Channel Tunnel Terminal, this traditional sea-facing hotel is situated on The Leas, Folkestone's cliff-top promenade. With free parking and free Wi-Fi throughout, it is a 15 minute drive from Dover's Port, and 30 min from Canterbury city center. The hotel is open 24/7 and daily housekeeping is provided. Some of bedrooms at The Carlton have good sea views overlooking France, and all are en suite and comfortable. All rooms feature a TV, heating and tea/coffee making facilities. Guests can relax in the cosy surroundings of the Leas Lounge Bar, which overlooks the beautiful landscape of Folkestone and the English Channel. Carlton Hotel is about 200 yards from Leas Cliff Hall theatre, and about 500 yards from the town centre. ... more   less 
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Also Known As:
Carlton Hotel Folkestone, Kent, UK

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