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“Old world charm”
Review of Burlington Hotel

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Burlington Hotel
Ranked #1 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed August 1, 2014

We visited the Burlington last week,for what we had planned as one night;however,the room was so charming,we decided to make it two nights.The room was huge,with plenty of storage space,and the bathroom had a corner jacuzzi bath,which was a real bonus.The views from the many windows were super,whichever way you looked.The staff were very obliging and pleasant.
There are a few parking spaces at the hotel,but there was no problem parking in the road outside.All in all,we had a very enjoyable two days,and would definitely return to The Burlington.

Room Tip: A room at the back would have lovely views.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded August 7, 2014

Dear Guests,
thank you for leaving a review and glad to hear that you had a good stay with us. The room you stayed in was a superior room and I always recommend our guests to upgrade whenever possible. I hope to see you again soon at the Burlington. Yours sincerely

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689 - 695 of 1,056 reviews

Reviewed August 1, 2014

Stayed 2 nights as part of an Amazon deal and the only fault I could find was the windows in our room didn't open hence it was quite warm and airless. The hotel and staff were lovely, our room was spacious with all amenities, tea, coffee, TV, phone and free WiFi. Breakfast, although buffet style, was hot and fresh, we didn't eat dinner but if breakfast was a guide then I would imagine it would be fine. We took a walk along the nearby beach to the town center and after a drink had a taxi back (£3.20) Spent a full day going to Leeds Castle and Canterbury both nearby. I would reccommend The Burlington as a hotel and its location.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded August 7, 2014

Dear Guests,
Thank you for writing a review. I am pleased to hear that you had an enjoyable stay at the Burlington as well as a good breakfast on the following morning. You are right to say that the Burlington is an ideal base to explore Folkestone area and Kent in general. i look forward to welcoming you again in the future. Yours sincerely

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Reviewed July 30, 2014

I found this hotel simply by surfing but was happy with their prices and the web site showed a decent hotel. Often you are misled by clever photography but the Burlington's images were true to what we found. The reception staff were efficient, and the bar staff were friendly. The food was acceptable and not overly priced. The room (a superior double with sea view) was clean, comfortable and met the web site's description. Overall we had a decent experience but the only 'fly in the ointment' was a middle aged waiter who thought that it was acceptable to make rude comments about guests within their hearing - perhaps he had trained at Fawlty Towers!! but believe me, he was an exception, in what was a surprisingly enjoyable visit. If I were in the Folkestone area again I would definitely stay here.

Room Tip: Superior Double rooms have sea views, although there is another building between the hotel and espla...
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank RisboroughPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded August 7, 2014

Dear Guests,
Thank you for leaving a review and glad to hear that you enjoyed your stay with us. Be assured your comments regarding the member of restaurant staff have been reported. I hope to see you again at the Burlington in the future. Yours sincerely

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Reviewed July 28, 2014

Beautiful room, fabulous breakfast and very helpful, friendly staff. Special mention to Andy, in the restaurant (I think he is the Manager), he is so attentive and is very particular about the dining room, ensuring everyone is looked after and the tables are perfectly set. Very friendly and helpful and works very hard as he was always there!! (not sure how many hours he worked but it must have been loads). Based in the heart of Folkstone and handy for beaches, town and main roads. Well worth a visit.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded July 29, 2014

Dear Guests,
Many thanks for your kind review and compliments regarding our restaurant Manager, Andrew. All our team works hard to ensure that you receive the best service and your comments are very important to us in order to correct and improve wherever possible. I look forward to welcoming you again in the future. Yours sincerely

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Reviewed July 27, 2014

Staff are very helpful and attentive. Room is reasonably clean but the deco is very old fashion --- it is an old building after all. The wooden floors are very noisy when there were people walking upstairs. Very limited toiletries. We paid breakfast separately and it's good quality food. Location wise, it's on a quiet street, 2 mins from the sea and 15 mins from train station on foot.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Nighthaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded July 29, 2014

Dear Guests,
Thank you for writing a review. You will be pleased to hear that, part of our on-going refurbishment and improvement, the choice of toiletries is going to be upgraded.
I hope to see you again at the Burlington. Yours sincerely

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Reviewed July 26, 2014

Stayed for two nights during sweltering weather on an Amazon Local deal. Found the hotel to be a stately old detached Edwardian building. Some rooms may have had sea views but ours didn't. Some rooms have been refurbished but ours hadn't - yet we found it to be clean and comfortable and have no complaints on that front. Yes it was hot, but we kept all our windows open - just like the Edwardians would have. Didn't expect air-con or a fridge - this is no plastic chain hotel. One small grumble might have been that the room did not have shampoo - only body/hand soap from a dispenser. All the staff were friendly and welcoming. Cooked breakfast was filling and well cooked. Had both a bar meal and dinner meal deal in evening and found both well cooked and value for money. The downstairs bar and dinning area was a bit dark, but awaited refurb I hope. Outside patio adjacent to ground floor bar was a welcome place to sit in the late afternoon/evening overlooking the gardens. Might have been good to have a few loacl beers stocked on draft. Cliff above the beach (The Leas) was 3 min walk away, harbour 20 mins. Had a great 2 nights.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank EEDWgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded July 29, 2014

Dear Guests,
Thank you for your review. I am pleased that you enjoyed your stay with us and everything was fine and comfortable. More refurbishment is taking place with new rooms being renovated and you will be glad to hear that room toiletries are going to be upgraded. The Burlington has lots of character indeed and we will keep its old charm and elegance. I look forward to welcoming you again in the future. Yours sincerely

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Reviewed July 25, 2014

Three of my friends and I stayed for a weekend during July while we were visiting some friends in the area, we had The Burlington Hotel recommended to us and were not disappointed. We found the staff welcoming and attentive, even during busy periods, and the breakfast was well worth the price. The rooms were well maintained and comfortable, all in all a lovely hotel.

  • Stayed: July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Thank Danny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BURL-GM, General Manager at Burlington Hotel, responded to this reviewResponded July 26, 2014

Dear Guests,
Thank you for writing a review. I am pleased to hear that you and your friends had an enjoyable and comfortable stay with us. I hope to see you again in the future at the Burlington. Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Burlington Hotel

Address: 3-5 Earls Avenue, Folkestone CT20 2HR, England
Location: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Folkestone
Price Range: $58 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Burlington Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Overlooking the English Channel, this traditional hotel is a 7-minute walk from both the seafront and Leas Cliff Hall, and a 15-minute walk from Folkestone Central train station. The standard rooms have no-frills furnishings and decor, and come with free WiFi, TVs, and tea and coffee-making facilities. Upgraded rooms add plush fabrics, canopy beds and also feature sea views. Family rooms are also available. There's a casual bar and a grill restaurant, both featuring a locally sourced menu. ... more   less 
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Also Known As:
Burlington Hotel Folkestone, Kent, UK

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