With the UK unemployment total reaching 2 million, you might have thought the hospitality industry would be able to offer an adequate level of service to its customers. Regrettably, this hotel feels that it can get by on minimal staffing levels and expect its customers to put up with an hour's wait from placing a meal order. The start of the school Easter holiday break clearly meant nothing for the management of this establishment, who expected one receptionist, one barman and one chef to cope with a reasonable number (not large by any means) of guests starting a break en route to Europe. I felt extremely sorry for those members of staff who were working - they were very apologetic about the delays and had to field any number of complaints whilst we were waiting. Eventually, they were so embarrassed that everything ordered was offered without charge! Some might say that was over-priced...
Sadly, we will not be stopping again unless there is a vast improvement in levels of staffing. This is sad, because the hotel is in such a prime location for the Tunnel. I fear the management are far too complacent.
- Official Description (provided by the hotel):
- The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more less
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- Also Known As:
- Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
- Folkestone Holiday Inn Express
- Holiday Inn Express Folkestone Channel Tunnel Kent, UK