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“More Staff Needed!” 2 of 5 bubbles
Review of Holiday Inn Express Folkestone Channel Tunnel

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Holiday Inn Express Folkestone Channel Tunnel
Ranked #4 of 10 Hotels in Folkestone
GreenLeadersBronze level
Grimsby, NE Lincs, UK
Level Contributor
164 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“More Staff Needed!”
2 of 5 bubbles Reviewed April 12, 2009

With the UK unemployment total reaching 2 million, you might have thought the hospitality industry would be able to offer an adequate level of service to its customers. Regrettably, this hotel feels that it can get by on minimal staffing levels and expect its customers to put up with an hour's wait from placing a meal order. The start of the school Easter holiday break clearly meant nothing for the management of this establishment, who expected one receptionist, one barman and one chef to cope with a reasonable number (not large by any means) of guests starting a break en route to Europe. I felt extremely sorry for those members of staff who were working - they were very apologetic about the delays and had to field any number of complaints whilst we were waiting. Eventually, they were so embarrassed that everything ordered was offered without charge! Some might say that was over-priced...
Sadly, we will not be stopping again unless there is a vast improvement in levels of staffing. This is sad, because the hotel is in such a prime location for the Tunnel. I fear the management are far too complacent.

  • Stayed April 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Bizarre57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,162 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
lincolnshire
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed April 11, 2009

I stayed at this hotel for one night on the way to the ferry, with my husband and two kids. Check in wasn't the quickest, even though there was only one person in the queue in front, but the staff were helpful enough. The staff on the Tuesday morning were very friendly.

ROOM - The room was very modern and looked very new and clean. It was fairly small conmpared to most hotel rooms i have stayed in, but had most things that i needed. It had a kettle and tea/coffee, a hairdryer and a flat screen tv. The tv had the normal 5 channels plus some other freeview channels, such as news channels and bbc3 etc. There was no wardrobe as such, but there was a rail with hangers in it. The room had good lighting, ceiling light and bedside lights. In our room we had a double bed and also a double sofa bed, the sofa bed wasn't too comfortable though.

BATHROOM - The bathroom was very modern and had a walk in shower with shower curtain. The shower was hot, but wasn't as powerful as it could have been. The bathroom was clean and had good new towels and complementary soap and shampoo.

FOOD - We only ate breakfast here, so can't comment on any of the other meals. Breakfast is free and is described as continental. There were no hot items, such as sausgaes, eggs etc, but the food that was available was great. There was toast, different types of bread, croissants, cereals, fruit, cheese, ham and yogurts. There was also tea, coffee, hot chocolate, juice and milk to drink.

LOCATION - this hotel is very easy to find, just off the motorway and turn right at Tescos, the hotel is at the end of the road. It's in a quiet area and Tescos is just 5 minutes walk away. There is also a fish & chip shop 10 minutes walk away and the main town centre is just 5 minutes drive. There are plenty of pizza shops, indian and chinese take aways etc, if you fancy eating out.

All in all this is a great hotel and i would definately recommend it and stay there again.

  • Stayed April 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank molly75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth,UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 31, 2009

This Hotel is ideally situated for Travelling from Dover or Folkestone by Ferry or using the Channel Tunnel.Its a very modern and up to day hotel and the cleanest we have ever stayed in.The rooms are well planned out, maybe its the new blueprint for Holiday Inn Express.Hope so.Great staff,lots of easy parking and the only properly working Toaster in a hotel breakfast room I have ever come across..This was our second stay in 12 months.A great place to stay and a bit extra than the norm for a Holiday Inn Express.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CharlesPlymouth_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Property: Holiday Inn Express Folkestone Channel Tunnel
Address: Cheriton High Street, Folkestone CT18 8AN, England
Phone Number:
Location: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more   less 
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel Kent, UK

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