We stayed here for one night for our wedding anniversary. The grounds and house are truly magnificent. We had been given a free upgraded to a suite which was truly spacious and grand with a complementary welcome tray. Unfortunately there were a lot of ants around several of the windows and we had to leave the windows open to get rid of them; what had happened to house cleaning? Having been shown to our room, on the second floor, we had expected someone to come back and clean up, regrettably no one did.
Generally, the staff (outside of breakfast time) couldn't do enough. When we arrived late, due to a major delay on the M1, and missed our booked slots for sauna treatments, they did accommodate us, admittedly on a reduced schedule. At least we got something for our money, having booked a spa package. We had a lovely meal in the restaurant.
Unfortunately the one big disappointment was the breakfast. They didn't seem able to cope with the numbers as getting any sort of service was extremely disappointing and slow. We were only offered food from the buffet with the hot food being luke warm at best. Additionally we were not offered a cook-to-order menu which is clearly evident on their web pages, again another huge disappointment.
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- Also Known As:
- Luton Hoo Hotel Golf Luton