Went here today with my wife for a pre-christmas spa day.
Let me start by saying that the massages (2+ hours worth), one in the morning and one in the afternoon, provided by Misma and Daisy, were excellent - Daisy's neck and head one was top notch.
Also, I thought the changing room and pool area, with hot tub and jets, steam room, sauna etc. were very clean and generally good.
But, considering, the day cost me £400 (with some lunch extras) I was surprised by a few things.
I took me 3 phone calls to confirm the reservation (as I didnt get the confirmatory email I expected initially)
Also, some of the jet functions werent working in the Spa pool - again, I know things break, it just didnt feel very 5*
We were told to arrive for the day between 9:15 and 9:30, which we duly did, but then stood in an empty Spa reception for 15 minutes. there was a sign to say that the receptionist wasnt there and to call the hotel reception - but no phone on the desk. We had to go to the other side of the counter to use the phone. We called the hotel reception but nothing happened. Eventually a girl turned up who said she had seen us on the security camera and wondered what we were doing?? I almost said "I was waiting for a bus - what do you think??".
I know this might sound a bit trivial but when you spend £200 each for the day you kind of expect a bit of a wow factor. We've been to a number of spas around the world, often paying less, and felt more special.
Like I said, I dont want to take away from the treatments themselves though, which were good.
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