The hotel has ample parking, is easy to find and a short walk from some shops/takeaways and public transport. Our room was spacious and comfortable, well equipped with decent toiletries and, for a really nice change, plenty of tea/coffee supplies. Everywhere was spotlessly clean.
It seems the hotel has been designed to consider visitors who stay in a hotel for several nights on business, perhaps those who go home for the weekends (it's right on the edge of Butterfield business park). There is a reasonable size fridge in the room that's for your use, also a microwave room and a laundry room for guests plus there's a 24hr shop in reception that sells toiletries, drinks, some micro meals and snacks plus newspapers. Very well done!
The bed is adjustable but...I like a soft bed and I just couldn't get this bed soft enough. At it's softest it was still medium, but that's a significant improvement on most hotel beds for me! In reception there are demonstration dials to show how you work the bed, your only challenge is finding these dials once you're in your room! (head of the bed, down the side of the mattress, hidden by the sheet and a thick flap of fabric) There were repeated instructions on how to turn the dial - on the bed, in reception, in the room's info pack - but nothing about how to find the dial in the first place. Perhaps it's an initiative test, but I failed and called reception!
Breakfast was delicious with a wide range of dishes - breads, cereals, fruit, cheeses, meats, most 'full english' items except tomatoes. They also cook some items to order (do try the omelette, well worth it) or you can make yourself some waffles!
Staff were courteous and helpful throughout. Being picky, I can only criticise 2 things - I like a face cloth, which was provided in the room on arrival but the cleaner took that cloth (despite me not putting it on the floor to indicate it needed changing..) and then didn't replace it. The 2nd thing is the room information pack is sadly lacking. Why not mention WHERE the bed dial is? Why list Luton's shopping facilities last? Why wasn't there a list of phone charges?
However, we had a good stay and would stay here again.
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- Also Known As:
- Hilton Garden Inn Luton North Hotel Luton
- Luton Hilton