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“Gold apartment”
Review of Butlin's Minehead

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Butlin's Minehead
Ranked #5 of 12 Hotels in Minehead
Newport, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Gold apartment”
Reviewed July 22, 2014 via mobile

We stayed at Minehead last week (14th of July), we had the gold apartment and premium dining and everything as brilliant. The cleanliness of the apartment was fantastic on arrival and with daily housekeeping it stayed that way throughout the stay. The dining clubs were also very clean with many varieties of food which were both delicious and nutritious and something for everyone, even baby food is supplied!
The entire holiday was great as was the evening entertainment and we've booked already to go again next year. I would recommend it to anyone.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 24, 2014
Hi Susan,

Great to hear you and your family enjoyed your stay at Butlins Minehead. We're so pleased you thought everything was brilliant, we can't wait to have you back next year!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (824)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Bristol, United Kingdom
1 review
Reviewed July 21, 2014

PLEASE BEWARE IF BOOKING SILVER SOME OF THE SILVER ACCOMMODATION HAS NO TV RECEPTION. We visited on a tots break, the silver bungalow had no tv reception apart from 1 channel. We texted regarding this, and also the fridge not working, got a text back saying all should now be fixed but went back to apartment and still not tv reception. My 2 year old watches CBeebies and has additional needs so really wanted that channel to work, asked at reception to be told NO RECEPTION FOR AT LEAST 6 MONTHS as they are still on analogue not digital. Was really cross as clearly sold as having tv - we got upgraded to gold which was lovely, very clean etc but up stairs which was really hard especially when it rained. Got £20 in vouchers (which did cover cost of upgrade to grown floor £15 fee) but was told we had a good deal getting gold and staff at reception were quite huffy when I complained about the stairs. We had a good hol after the first day but, unpacking, packing, moving and unpacking again was a very unpleasant start to our first family hol. I wrote to Butlins on my return, they accept signal not great but seem to be of the optional most people have no complaints and as they have so many guests cant please everyone! Would I go again? My 4 year old daughter is asking if we can and Butlins have said a manager would check our accommodation because of these problems but we would only book Gold which is very expensive as have no faith in Silver after our visit. Just wanted to warn anyone booking/looking to book Silver, don't want anyone else to have the probs we did and to be honest if no Gold upgrade has been available we would have been stuck with the situation. From Tuesday the hol was very good - but did hear of a lot of complaining from people in the standard/silver when chatting to other guests. We watched tv ourselves on the evening when kids were asleep and could borrow kids dvds in Gold - lovely hol but could have been awful if no upgrade available and I am not happy that Butlins seem unhappy to "own the problem" and get it sorted/clearly state on the website regarding the reception signal probs.

  • Stayed June 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Lucy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 24, 2014
Hi Lucy,

Thank you for your detailed feedback, we appreciate you taking the time to let us know how your stay was.

We apologise that your first day did not live up to your expectations, we try our best to maintain a high standard of service and want to know when our guests feel this is not the case. We will make sure your comments are passed onto resort so we can continue to provide an enjoyable experience for our guests.

We hope you will consider visiting us again.

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 21, 2014 via mobile

Family 4 night break at Butlins in a self-catering silver bungalow for 3 adults 2 children. We all had a great time, the bungalow was very clean as was the whole resort. The splash waterworld and fairground were fun for all of us. The evening entertainment was really good from the ragdolls-a jersey boys tribute, to the Viva produced Freddie and blues brothers shows. We purchased the b-line fast passes to ensure we were able to get good seats every time, they are worth the extra money if you don't like queueing and also get you into the pool before its official open time too. The circus there was amazing and so worth the 5 pounds admission. All staff were friendly and all in all we had a lovely holiday as we usually do. Don't go there expecting luxury you won't get it, go there to enjoy yourself that's the idea of Butlins! The only drawbacks were a lack of daytime entertainment for children over 9 and it seems as if they're trying to make you pay for the added extras. We've already booked to return in October!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aprestodwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 24, 2014
Hi Aprestodwi,

We're pleased you had a great holiday, fantastic to hear you enjoyed the circus too! Thank you for your honest feedback, we will pass on your comments to resort regarding the daytime entertainment.

We can't wait to see you in October!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicester
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 20, 2014

Being 1st timers at Butlins we were not sure what to expect.
We booked a "deal" through the Daily Mail offers.
We booked standard accommodation. This was "no frills" but perfectly suited our needs. It was basic but clean and had everything we needed. We had a couple of complaints with the accommodation and these were both dealt with fast and efficiently.
All staff on the site were very friendly and helpful.
We took our own food and cooked in the apartment but found that the pubs on site were not over priced
We had in our party 2 boys aged 11 and 13. They thoroughly enjoyed themselves. They liked the pool area better than Center Parcs and loved playing on the fair and the football pitches.
There is so much for all ages to do here I would definitely recommend it.
We will be returning but will go for a higher grade of accommodation to get more facilities.

Room Tip: Higher grades of accommodation have more facilities
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank mummymoonmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 24, 2014
Hi Mummymoonmonkey,

Thanks for your lovely review, we're glad you had a great time with us and that your boys enjoyed Splash Waterworld!

We'd love to have you back again soon!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 19, 2014

Just returned from a 4night break at minehead

Firstly i would like to talk about the room , upon entertin we were suprised at how basic the room was , the carpet wasnt in v good condition and the pillows were like paper , was also really upset that my friend was meant to enter her accomodation by 3 and we arrived at 3:05 and it hasnt even been cleaned , some improvemtns to the accomodation could be made as my friends room stank of wee everytime i walked in and ours stank aswell , paying £295 for 4night isnt the sort of service i expect tbh

Now id like to move onto the resort experience itself and would like to point out aome areas where improvements could be made , firstly restaurants (the deck) , the food choice wasnt brilliant and wasnt great that had all the way into the yacht club to het a carvery which wasnt brilliant when inhad stomach cramps every day , think a carvery option should be offered in the deck too , also some covers for tje rolls , there was flys all over them

Next centre stage , this place absolutely stank of feet or sometjing and really wasnt pleasant and the heat was unbearable , the smell really isnt pleaseant for guests

Also the prizes in the arcade were dissapointing , more ornaments like they use to have would be great

Upon walking into the skyline the first thinf that hit me was the disgustikng carpet i was faced with , doesnt give a very modern look so think that this could do with some cosmetic improvements thay would make the area a whole lot better.

Finally the entertianment , the entertainment was great but fond it finished way too early , last thing in skyline being 7:15 is a joke when other resorts is abour 8:00 , its just too early and also the last thing in reds and centre stage was 9:00 which isnt great when your on holiday

Apart from this had a reallt lovely time but as ive said some improvements could be made to make our stay sparklr that little bit more

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hobbsy111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 22, 2014
Hi Hobbsy111,

Thank you for your review, we appreciate you taking the time to give us honest and detailed feedback.

We clearly fell short of your expectations, and of the high standards we set ourselves - and we apologise. From the closure times you mentioned, could it of been that you were on one of our 'Just For Tots' breaks? On these breaks the entertainment and start/finish times are geared towards families with children aged 5 and under.

We're pleased you still had a lovely time, we would love for you to come back again so we can have the chance to provide you with that sparkle you were missing!

Thanks

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level 6 Contributor
730 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
Reviewed July 19, 2014

Stayed in an 8 berth caravan on the Lakeside Park with wife, 2 adult daughters and 2 year old grandson.Visit was booked by my daughter and my expectations were not high. However, despite my scepticism I am now a convert - we had a lovely time. Need to be there with children to enjoy the place really, but plenty of facilities and great entertainment for the young ones. We were lucky to visit when Thomas the Tank Engine was running at the nearby Minehead Steam Railway - bonus as our grandson loves Thomas and Friends. The caravan was a newish one - clean and spacious. I suspect we will revisit next year!

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 22, 2014
Hi jandlUk,

Thank you for your review, we're so pleased you and your family enjoyed your stay with us and there was lots for your little ones to do.

We hope you visit us again soon!

Thanks

Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2014 via mobile

We have just come back from a week in the silver apartment's. The staff are fantastic couldnt be more helpful and this was from the cleaner who offered to carry my suitcases up the 2 flights of stairs to the bar staff willing to carry drinks to your table. Nothing was too much for the staff, very pleasant. I couldnt fault a thing, the site and apartment were so clean id even describe as spotless. When I read the bad comments on here I question if they actually went to the same place as me its strange how anyone can moan about it, these people have to remember this isnt a 5star hotel.
We had the standard food package in the Ocean Restaurant and couldn't fault it, at the end of the day its a canteen (dont expect 5 star) lots to choose always something you will like.
We definitely intend to go back next year but for longer as there was so much for the kids to do we didnt get chance in a week.
Thank you Butlins for a fantastic holiday. ...
Remember people a holiday is what you make it. If u want 5star go and pay for it!

Stayed July 2014, traveled with family
Helpful?
1 Thank kim g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ButlinsResorts, Social Media Team at Butlin's Minehead, responded to this review, July 22, 2014
Hi Kim,

We're so pleased you thought Butlins Minehead was "fantastic", what a wonderful review! Great to hear our team made your stay with us so special.

We can't wait to have you back for a longer stay so your children can experience everything Butlins has to offer!

Thanks

Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Butlin's Minehead

Property: Butlin's Minehead
Address: Warren Road, Minehead TA24 5SH, England
Phone Number:
Location: United Kingdom > England > Somerset > Minehead
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 12 Hotels in Minehead
Price Range (Based on Average Rates): $
Hotel Class:4 star — Butlin's Minehead 4*
Number of rooms: 559
Also Known As:
Butlins Minehead Hotel Minehead
Butlins Hotel Minehead
Butlins Resort
Butlins Minehead Resort
Butlin's Minehead Somerset

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