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“Bad meaning bad”

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Mercure Newbury Elcot Park Hotel
Ranked #7 of 17 Hotels in Newbury
Reviewed October 5, 2011

I was staying here on business for 2 nights. Each night cost over £100, which - at the time of bookking - seemed ok for a 4 star hotel.

The hotel looks nice from the outside, and in a quiet location. However, as soon as you walk in, all pretense is shattered. The whole place needs refurbishing. The reception person was unwelcoming and didn't even tell me where my room was - leaving me to wander all over the hotel (crossing her path several times). Eventually I asked her where it was and she said it was in a separate building! Thanks for that!

The room itself was an old-school Alan Partridge-style affair - complete with curtain pelmets, crap TV, powdered coffee, lumpy bed, yellowed walls and that stale 'hotel aroma' which implies a lick of paint has been a long time coming.

The shower was weak, but functional. And one of the towels had brown stains on it.

Finally, and crucially for me - the internet did not work using the (not free) modem/cable in the room. As this was a work trip - having access was utterly paramount. The staff didn't seem bothered, and I could see other people complaining, but getting no answers. In the end I had to miss dinner to actually go back to the office at 9pm, which was a nightmare. I got back to my room at midnight with a KFC (the only place still open) and a massive grump.

A diconcerting experience.

If it was advertised as a no-frills 2/3 star room for 50 quid, then I wouldn't be moaning like this, but for a £110 4 star hotel I feel ripped off. I have just got back from a trip to Chicago, where a 4 star hotel cost less, and involved a beautiful free-standing bath overlooking the city, a mini-bar, an espresso maker, a wet room and free whiskey. Either standards are completely different across the pond, or this hotel needs to reclassified.

  • Stayed: September 2011, traveled on business
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4  Thank Mikey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 - 823 of 842 reviews

Reviewed October 3, 2011

the elcot park is stunning, in a beautiful situation, lovely grounds, quite nice little spa, gorgeous gardens and views. Food nice, though could be a few more veggie options. HOWEVER what we didnt realise when we booked for a quiet weekend is that big weddings seem to be the speciality of this hotel, and the weekend we were there there was a very big fat chavvy wedding, that went on very very noisily till the early hours, so no sleep for us! The hotel was swamped with drunken noisy wedding guests, their cr*p disco went on half the night, and the guests swarmed around swearing , smoking drinking and shouting right underneath our room windows until the wee small hours. The hotel would not help us with a room change even though we were right over the ball room, with all the wedding guests spilling out onto the lawn half the night and so the wedding spoiled our whole weekend, and some warning of this would have been very useful. As it was we just went out for as long as possible, and although the surrounding berkshire countryside is lovely, this wasnt really the point of the weekend.
I do feel that a hotel that is plainly organised around providing OTT weddings like this - and it plainly is as the it is awash with adverts and displays of them- should at least warn guests that this is going to be happening.
I did complain both at the time and afterwards to Ramada but got no proper response or recompense , so would definitely NOT stay here again.

Room Tip: check there isnt a big fat chavvy wedding!!!!
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  • Stayed: April 2011, traveled with friends
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4  Thank julie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2017
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  • Stayed: September 2017, traveled as a couple
    • Location
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Thank ikarian_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded September 8, 2017

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Reviewed September 4, 2017
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  • Stayed: August 2017, traveled with friends
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Review collected in partnership with Mercure Hotels
Thank erikbD4408ZT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded September 8, 2017

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Reviewed August 16, 2017 via mobile
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Stayed: August 2017, traveled with family
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded September 1, 2017

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Reviewed July 27, 2017 via mobile
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Stayed: July 2017, traveled as a couple
Thank Sabine2507
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Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded July 29, 2017
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Reviewed July 8, 2017
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Room Tip: Zimmer 77 ist noch ruhiger als andere
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  • Stayed: July 2017, traveled with family
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Thank Chrigubasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this reviewResponded July 14, 2017

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Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Location: United Kingdom > England > Berkshire > Newbury
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Newbury
Price Range: $71 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel England

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