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“Bank Holiday weekend”

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Bay New Southlands Hotel
Ranked #9 of 26 Hotels in Scarborough
Certificate of Excellence
Reviewed August 28, 2013

Stay Friday to Monday at this hotel. Better than I h ad expected. Had a twin room, which had plenty of room. Clean and tidy. The shower was also clean and plenty of hot water. The hotel itself has plenty of places to sit and chat, a TV lounge, seating in the lobby and also an entertainment area and bar area. The meals were nicely presented with a varied menu and the staff were really helpful. Had a really enjoyable stay apart from the Army marching over head from early morning. Sometimes it started at 6 am, but the last morning the marching started at 5 am and continued until we left our room to go for breakfast.. I fail to see how you can walk backwards and forwards across a room so many times and open and close drawers so many times. This is of course nothing to do with the hotel itself.

Room Tip: Try and get on the top floor and then you wont's have the problems that I had with the marching...
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  • Stayed: August 2013, traveled as a couple
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2  Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded September 3, 2013

What lovely comments you have left for us, thank you. I am so pleased to see you enjoyed your short break with us apart from the problems from above. What you have suggested is a way to ensure you wouldn't have the same problem again. I hope that if you head back to Scarborough you will come and stay with us again.

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317 - 323 of 455 reviews

Reviewed August 15, 2013

A wonderful weekend break excellent value for money very friendly and helpful staff food average everything else first class we hotpe to r eturn.using hotel car park is very useful in busy times well worth parking fee.

  • Stayed: August 2013
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3  Thank 52saint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded September 3, 2013

Thanks for taking the time to leave us some feedback after your weekend break. I'm glad to see you enjoyed yourselves and we hope we will see you again soon.

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Reviewed August 7, 2013

We stayed sunday night and were happy that we where able to receive our room keys when we arrived at dinnertime.There was room in the car park for us but we were charged £5 for the privilege of parking in it.The room was clean and comfortable and the bathroom had a powerfull shower and a decent sized bath.There was no entertainment in the bar that night but the other guests were friendly and chatty.We did not have an evening meal but .breakfast was of a decent quality.The staff at the hotel were friendly and helpful and the hotel was clean and tidy we enjoyed staying there and would consider staying again.

  • Stayed: August 2013, traveled as a couple
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2  Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded August 12, 2013

I'm glad to see you enjoyed your short stay with us even though it was just for one night. I hope that if you get chance to return to Scarborough for a longer break you will come back and visit us again.

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Reviewed August 7, 2013

just returned fron a 3 night break at the southlands hotel scarbrough. it is a bay hotel and we booked it through shearingsat a cost of £104 half board. Excellent value as rooms and hotel were clean and the food very good also the staff were very helpful. 10 minutes walk to town centre 2 minutes to promenade. when you arrive get a street parking ticket from the desk as this will save you paying the £5 per day to park in the hotel car park. these street parking tickets cost £1-60 and you park right outside the hotel.

Room Tip: we stayed in room 108 on the first floor very clean and beds very comfortable,small bath.
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  • Stayed: August 2013, traveled as a couple
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2  Thank Mick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded August 12, 2013

Thankyou for taking the time to leave your feedback. I'm glad to see you enjoyed you're weekend break with us and I will pass your comments onto my staff. Hope to see you again.

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Reviewed July 30, 2013

.hotel was very clean.staff were very helpful.location was five minuits walk from the beach.hotel restaurant was very clean,but meals were very small at times and could do with being upgraded for adults. entertainment was very good,artists had a very good sense of humour and were not to loud.this was for a 4 day stay and we would certainly stay at this hotel again. just remember to pre-book your parking space. as there is only one disabled parking bay. if you need to have plenty of room for getting in and out of your car then ask for a middle car parking space

Room Tip: If you are disabled ask for a room near to the lift.
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  • Stayed: July 2013, traveled as a couple
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5  Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded August 5, 2013

I’m so glad to see you enjoyed your stay with us and thanks for taking the time to leave your comments. It is definitely worth getting in touch with us if you have pre-booked a space and need the extra room to get in and out of your car as we can ensure that a suitable space is allocated. I hope that if your return to Scarborough you come and stay with us again.

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Reviewed July 27, 2013

My wife and I have just returned from a weekend stay at the new southlands hotel.
We found the hotel clean and tastfully decorated,the room was very nice also.
The staff were helpfull and friendly.
We enjoyed the entertainment on Friday and Saturday night, and the food was good for a three star hotel.
It is most certainly on our list of hotels to return to, we would recommend to any one.

  • Stayed: July 2013, traveled as a couple
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2  Thank christophergodfrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded August 5, 2013

Thank you for your kind comments. I’m pleased to see you enjoyed all of your stay with us and I will pass your comments on to my staff. We hope to see you again soon.

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Reviewed July 17, 2013

Stayed at the New Southlands Hotel for a weekend break 13th & 14th July. The staff were very pleasant and helpful and the hotel generally is in good order. The only negative element of the stay was our room which smelt of stale cigarette smoke. We complained at reception who apologised and said the hotel has a total none smoking policy. Unfortunately the hotel was also full and didn't have any suitable alternative rooms available but they would see if they could get rid of the smell. After extensively spraying the room they did manage to improve it to a just liveable standard. The hotel has signs stating that people caught smoking in rooms will be fined £50. When the cleaners prepared our room they must have noticed the smell and the problem should have been addressed at that time. On a happier note the restaurant at this hotel is very good. The evening entertainment was also very good over our weekend stay. We will gladly stay there again in the future.

  • Stayed: July 2013, traveled with friends
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2  Thank Al A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this reviewResponded August 5, 2013

Thank you for taking the time to leave your comments for us. I am so glad to see that the issue with your room hasn’t put you off wanting to return to stay with us in the future. I have spoken to the relevant staff regarding procedures if they believe people are smoking in the rooms, and the importance of letting us know at Reception immediately so that we can deal with it. I will pass your kind comments on to my Restaurant and Kitchen staff and we look forward to seeing you again in the future.

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Additional Information about Bay New Southlands Hotel

Address: 15 West Street, Scarborough YO11 2QW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #9 of 26 Hotels in Scarborough
Price Range: $89 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
New Southlands Hotel

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