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“SOUTHLANDS HOTEL”

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Bay New Southlands Hotel
Ranked #8 of 28 Hotels in Scarborough
Certificate of Excellence
Doncaster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“SOUTHLANDS HOTEL”
4 of 5 bubbles Reviewed August 7, 2013

just returned fron a 3 night break at the southlands hotel scarbrough. it is a bay hotel and we booked it through shearingsat a cost of £104 half board. Excellent value as rooms and hotel were clean and the food very good also the staff were very helpful. 10 minutes walk to town centre 2 minutes to promenade. when you arrive get a street parking ticket from the desk as this will save you paying the £5 per day to park in the hotel car park. these street parking tickets cost £1-60 and you park right outside the hotel.

Room Tip: we stayed in room 108 on the first floor very clean and beds very comfortable,small bath.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 12, 2013
Thankyou for taking the time to leave your feedback. I'm glad to see you enjoyed you're weekend break with us and I will pass your comments onto my staff. Hope to see you again.
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421 reviews from our community

Traveler rating
    158
    174
    65
    16
    8
See reviews for
45
264
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

.hotel was very clean.staff were very helpful.location was five minuits walk from the beach.hotel restaurant was very clean,but meals were very small at times and could do with being upgraded for adults. entertainment was very good,artists had a very good sense of humour and were not to loud.this was for a 4 day stay and we would certainly stay at this hotel again. just remember to pre-book your parking space. as there is only one disabled parking bay. if you need to have plenty of room for getting in and out of your car then ask for a middle car parking space

Room Tip: If you are disabled ask for a room near to the lift.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 5, 2013
I’m so glad to see you enjoyed your stay with us and thanks for taking the time to leave your comments. It is definitely worth getting in touch with us if you have pre-booked a space and need the extra room to get in and out of your car as we can ensure that a suitable space is allocated. I hope that if your return to Scarborough you come and stay with us again.
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rotherham
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

My wife and I have just returned from a weekend stay at the new southlands hotel.
We found the hotel clean and tastfully decorated,the room was very nice also.
The staff were helpfull and friendly.
We enjoyed the entertainment on Friday and Saturday night, and the food was good for a three star hotel.
It is most certainly on our list of hotels to return to, we would recommend to any one.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank christophergodfrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 5, 2013
Thank you for your kind comments. I’m pleased to see you enjoyed all of your stay with us and I will pass your comments on to my staff. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yarm, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

Stayed at the New Southlands Hotel for a weekend break 13th & 14th July. The staff were very pleasant and helpful and the hotel generally is in good order. The only negative element of the stay was our room which smelt of stale cigarette smoke. We complained at reception who apologised and said the hotel has a total none smoking policy. Unfortunately the hotel was also full and didn't have any suitable alternative rooms available but they would see if they could get rid of the smell. After extensively spraying the room they did manage to improve it to a just liveable standard. The hotel has signs stating that people caught smoking in rooms will be fined £50. When the cleaners prepared our room they must have noticed the smell and the problem should have been addressed at that time. On a happier note the restaurant at this hotel is very good. The evening entertainment was also very good over our weekend stay. We will gladly stay there again in the future.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Al A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 5, 2013
Thank you for taking the time to leave your comments for us. I am so glad to see that the issue with your room hasn’t put you off wanting to return to stay with us in the future. I have spoken to the relevant staff regarding procedures if they believe people are smoking in the rooms, and the importance of letting us know at Reception immediately so that we can deal with it. I will pass your kind comments on to my Restaurant and Kitchen staff and we look forward to seeing you again in the future.
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Worcester, United Kingdom
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

we have recently returned from a five day stay at this hotel and enjoyed everything, the room, the staff, the food, the entertainment, the cleanliness, everything was a pleasure, we will definitely choose this hotel when returning to Scarborough. The convenient location, although the rooms have no sea view, it didn't matter, being so close to the trams and beautiful gardens was great. The receptionist was very helpful and even printed a copy of directions to the castle for us, nothing seemed too much for the staff and they always had a smile. Well done to Alice for being so enthusiastic and hard working on the bar.

Room Tip: we had an upgrade, room 205, but on talking to others, all the rooms were very good. Our bed was lov...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jean h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, July 17, 2013
Thank you for your lovely comments regarding the hotel and staff. We have very friendly and attentive team who take great pride in delivering high standards of customer care. Alice will be very pleased to read your comments, I will be sure to pass them on. We hope to see you again soon in the not too distant future.
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Nottingham, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

Just returned from a long weekend at this hotel. This is one of the better Shearings hotels. Our standard room was perfectly adequate for a three night break, with a good shower in the bathroom and roasting hot water at all times. The staff are all very pleasant and friendly. Special mention for our waiter, David, who was most attentive and obliging. We had a lovely time in Scarborough, and spent a couple of very enjoyable evenings in the hotel bar. If they read this, special thanks for your company to Eileen and John from Liverpool, and Tom and Shirley from Bradford. We would definitely return to Scarborough, and when we do it will be to this hotel.

Anne & Steve

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scottie006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, July 15, 2013
Thank you Anne & Steve for your lovely comments It’s great to see that David receives a mention as he is a very hard working and attentive member of our Restaurant team, I’m sure he will be happy to see this. We hope to see you again in the near future.
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Lancaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

It was the first time we have stayed at this hotel. The staff are good in this hotel in every department. The bedrooms and bathrooms are also good. We have no reservations in giving this hotel our thumbs up for this hotel.

Room Tip: We stayed in room 301 and found this was very clean .With plenty of clothes hangers and plenty of wa...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank george g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, July 15, 2013
Thank you for your very kind review, I hope this will be the first of many stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay New Southlands Hotel

Property: Bay New Southlands Hotel
Address: 15 West Street, Scarborough YO11 2QW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #8 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
New Southlands Hotel

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