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“I did not like the food”
Review of Park Manor Hotel

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Park Manor Hotel
Ranked #4 of 26 Hotels in Scarborough
Certificate of Excellence
Reviewed June 24, 2012

I have thought long and hard about posting this review. I travel a lot and tend to be very tolerant of little things that are wrong at hotels but if you offer me food, I expect value for money, I live to eat.

While hotel was more than adequate, I found dinner was awful. I stress” I” because to be honest nearly all of the guests I chatted with loved the food and the hotel was full for Sunday Lunch. There are not many restaurants on the North side and £23 for four courses with coffee sounds good.

So how could you make a judgement about whether you will love or hate the dinner before you waste £23 per person?

You will like the hotel dinner if

• You count “fresh” as fresh when it went into the tin
• You liked school dinners
• You like to get dinner” out of the way” so you can watch East Enders
• You only own the “Bero” cookery book

The more Yes’s the more you are likely to be happy with dinner otherwise then stick to bed and breakfast and get a taxi into the town centre, eat at one of the numerous restaurants, get a taxi back and still be in pocket.

The hotel facilities were good and clean and the hotel staff were excellent. The bedroom was more than adequate and yes, there was a noise from the heating system at the back but it really didn’t disturb me, in fact it was quite comforting and I have had far worse traffic noise in hotel rooms.

My bottom line is would I go back and the answer is yes but only on bed and breakfast.

  • Stayed: May 2012, traveled solo
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10  Thank GreyPacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

I must admit i am rather at a loss how to reply to your review of Park Manor.
It is indeed regrettable that you did not enjoy your meals, however as you point out the other guests you chatted with "loved the food", and we were indeed full for our ever popular Sunday Lunch.
The number of guests that repeatedly return to the hotel substantiates their acknowledgment of quality and excellent value for money.
You cant please everyone ....
.....BUT we certainly try to.

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799 - 805 of 915 reviews

Reviewed June 13, 2012

We are the East Suffolk National Trust association. In 2011 we took two parties of 48 people to the Park Manor Hotel for five day holidays in May and September. We visited places of interest within a radius of about 30 miles.

The hotel and was outstanding for food and accommodation and the staff could not have been more helpful and pleasant. The holidays were so successful our members intend to return in 2013 and visit the several other places of interest in that area.

Room Tip: Not really necessary
  • Stayed: September 2011, traveled with friends
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Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded June 18, 2012

Thank you so much for your lovely review of Park Manor and of course the beautiful Scarborough and surrounding areas.
We look forward to welcoming you once again in 2013.

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Reviewed May 29, 2012

Booked this as a last minute, for one night, travelling down from Newcastle.

We arrived and parked in the car park which was located off the main road. The hotel is located in the middle of a residential area, at the intersection of two main roads. On arrival, we waited in reception for 5 minutes before someone attended to us, who then asked (rather gruffly) Yes?. I interpreted this to be "Hello and Welcome to the Park Manor, how cna i assist?". We got our room key and made up the two flights of stairs to our room.

The corridor to our room was extremely poor lit, not helped by the dark doors to the rooms. It was very quiet though.

The room
Small, with a view over a flat roof. The "flat screen tv in every room" ws approx 10 inches in size, thus rendering it useless if you were sitting on the bed (we ended up using an ipad). The room had modern fixtures and furnishings. However...we found multiple hairs on the cushions and throws- so these immediately were discarded to the floor. On the pillows we found more hairs, leading us to suspect the bed linen had not been changed since the last guests or that there was no attention to the room cleaning when performed.

The bathroom was adequate, with the shower and toilet in seperate rooms. The bathroom areas were all carpeted (a personal pet hate).

Location wise the hotel is good, with the beach less than a ten minute walk.

Breakfast was average- the waiting staff had to go over my order 3 times (no beans) and when my plate arrived it was a pleasent suprise to find beans on my plate (cue return).

We left very early, not wishing to try out the pool area, as to be honest the stay had been somehwat spoiled already with the cleanliness of the room. For the £££ we paid, i expected a far better location, and a much much much higher level of customer service, room size, facilities and cleanliness.

  • Stayed: March 2012, traveled as a couple
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6  Thank Des V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded May 30, 2012

We love to hear compliments and are lucky to get plenty.

We hate to hear complaints, but it would be unusual if we never got any, so when we do we take immediate action.
Every guest should be made to feel welcome, we got this wrong and i sincerely apologize.
As to your other points i will look into them forthwith and rectify any issues.

Once again i am sorry you did not enjoy your stay with us, we will put things right for future visitors.

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Reviewed May 4, 2012

We arrived in the early evening during the serving of the evening meal but were warmly welcomed by a member of staff at the reception desk. Checking in was flawless and only took a matter of minutes. The room was well laid out and clean. We are not the kind of people to stay around a hotel so didn't get the opportunity to use the pool or games facilities. Breakfast was much to our liking and the full English went down a treat. On our last night we decided to have a night cap in the bar after spending the evening in town and found the bar tender/night security man very pleasent and friendly. Would definately recommend this hotel to others but would note that it is a good walk into the town centre, but the local taxi service is very efficient and not costly. Would definately make a return visit.

  • Stayed: April 2012, traveled as a couple
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3  Thank goodya10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded May 14, 2012

We hope to see you again when you next visit Scarborough.
Thank you for your praise of Park Manor and for taking the time to write a review.

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Reviewed April 29, 2012

What an amazing find! A little way out of the centre but fantastic! The staff are exemplary - nothing too much trouble. Especially Alison on reception who completely spoiled my ten yr old! Wonderful pool and games room kept us all happy when rain stopped play! Will certainly return.

  • Stayed: April 2012
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1  Thank Annietall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded May 14, 2012

We look forward to welcoming you again at Park Manor, and thank you for writing your review.

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Reviewed April 26, 2012

Just got back from a few days in Scarborough, Grandma, Grandad and granddaughter (age 3).
All 3 of us thoroughly enjoyed our stay, a great hotel with exellent service, beautiful room and good food very child friendly. A return visit is definate. Thank you to all at Park Manor.

Grandma, Grandad and Daisy.

Stayed: April 2012, traveled with family
2  Thank Marilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded May 14, 2012

Thank you for taking the time to post a review, we are so glad you and your family enjoyed your stay.

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Reviewed April 22, 2012

Have just returned from a short break at the Park Manor with most of my family from the ages of 4 to 81 all enjoyed the food accomodation and leisure facilities.The hotel was spotless with staff very friendly.My husband is on a gluten free diet and the chef was very helpfull.Hope to return in the future LA

Room Tip: front rooms are larger
  • Stayed: April 2012, traveled with family
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Thank linda a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this reviewResponded April 25, 2012

All the staff at Park Manor care so much about our guests comfort and enjoyment that when we receive praise like yours it is really appreciated.

Thank you

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Additional Information about Park Manor Hotel

Address: Northstead Manor Drive, Scarborough YO12 6BB, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Scarborough
#6 Romantic Hotel in Scarborough
Price Range: $130 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Park Manor Hotel 2*
Number of rooms: 42
Official Description (provided by the hotel):
What we do: from the minute you walk into Park Manor Hotel you can expect warm smiles and cheerful, efficient service. Whether you are looking for a happy holiday hotel, the best business base or a superb setting for that special celebration, we have the answer. We want you to enjoy your time with us, and to take away memories of genuine hospitality and care. ... more   less 
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Also Known As:
Park Manor Scarborough

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