We stayed for two nights in March 2012.
We booked through Late Rooms. On our arrival we were told we had one of their standard rooms on the side of the hotel. I pointed out that we had booked a Double Executive room. We were then informed that there was a mix up with the website booking however they had a sea-view room on the front, free, that they could let us have, made to feel like a second class citizen comes to mind.
Prior to our booking the hotel, we had received 3 emails about the luxury spa, no mention was made of the spa or any of the other hotel facilities such as the restaurant other than to say that the pool was shut.
The room was on the 3rd floor accessed via the lift. The room was a single room with a double bed squeezed in along with everything else. It was clean and tidy and the bed looked like the one in the picture, as for the sea view, great when you stand up to see it. Looking at the fire escape drawing ours was one of the smallest rooms in the hotel, I presume for anyone booking via Laterooms.
No easy chairs to sit on as shown on the website. One chair is provided at a small desk/table that was filled with the tea/coffee making goods. The kettle was there but with no socket to plug it in. On the window sill that went.
Large Old style Television set is provided, you need a degree in electronics to get it to work, two remote's are provided. The set top box cable doesn't reach to the set top, so that has to be perched at an angle to get it to work.
There was no hot water for a shower, rang to reception who advised that as we were on the 3rd floor it takes a while for the water to get there. left it running for 5 mins by which time a young lady was at the door to offer us another room to have a shower in! The water eventually got warm, a power shower it isn't, a dribble is more like it. I then worked it out you have to run the hot water in the sink for 8 mins and then turn the shower on at the same time.
We had breakfast included in our stay and it was excellent. The staff were pleasant and attentive, they even asked if we had enjoyed breakfast, which we had. They seem to know more about customer service than the hotel managers. If the restaurant staff ask about the breakfast why don’t the managers ask about our stay on the first night?
So what's the big problem with the Ambassador? I don't think there is one, just lots of small ones that they know about and choose to do nothing about. With a little more effort from the managers this could be a really great place to stay.
Would I recommend the hotel to others? No.
Would I stay again? No.
If they take on board my comments? Yes to both questions.
- Official Description (provided by the hotel):
- The Ambassador Hotel combines wellbeing and relaxation with contemporary luxury, all framed beautifully by our stunning Sea-Views of the Harbour and Scarborough Castle.Indulge in complimentary Breakfast each morning. Escape to our boutique bolthole by the sea! We're perfect for group getaways, relax breaks and beach breaks. All guests receive a boutique bedroom, free wi-fi, free breakfast and free parking permit. ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Hotel Scarborough