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“I love this place and I will keep coming back!!!!”
Review of The Helaina

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The Helaina
Ranked #14 of 184 Scarborough B&B and Inns
Certificate of Excellence
Reviewed July 2, 2011

Another AMAZING stay at The Helaina this time in the B&B, we usually stay in one of their apartments but decided to go B&B for a change and take it easy and WOW were we not disappointed! I've only just got back and I'm already looking forward to booking another visit!

The entire place just looks fantastic, outside and in. I love the dark wooden flooring through the reception, lounge and dining areas. The way its decorated is lush, I wish my house looked like this!! The rooms are gorgeous, I loved the super comfy beds and big fluffy pillows and duvet. The en-suite was nice too, big fluffy towels and bathrobes provided just topped it off.

The breakfast was delicous, best breakfast I've had at a B&B ever. The fresh toast is a bit too nice (if that's possible) I could eat that forever!!!

I really don't know what else I can say other than just book it!!!!!! This place is a true gem and I wouldn't dream of staying anywhere else in Scarborough. The staff are warm and friendly, nothing is too much for them.

Room Tip: Sea view rooms are amazing!
  • Stayed: June 2011, traveled as a couple
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Thank May_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 - 373 of 494 reviews

Reviewed June 29, 2011

The Helaina is a lovely hotel. It is well presented,clean, nicely furnished and has pleasant staff. The breakfast is all you could ask for. I would visit again but I would make my reservation by telephone asking if there was one of the larger double rooms available for the dates I wanted. I had to shuffle round the end of the bed sideways and had some difficulty moving in the shower and had to come out into the bedroom to dress. My husband had the same problems. We are an average size couple so anyone large would really struggle. A shame because everything else was good.
On leaving I offered Tom the keys and he said he'd be back in a minute - 15 minutes later he hadn't returned so we left anyway!

Room Tip: Ring and book through the proprietor
  • Stayed: June 2011, traveled as a couple
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6  Thank LancashireMaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2011

a warm friendly welcome,rooms were lovely and clean, i would deffinitly go back xx

  • Stayed: June 2011, traveled as a couple
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Thank jackiecam1121965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2011

My husband and I have stayed at the Helaina regularly over the last five years.We have always loved the friendly welcome,relaxed atmosphere and great views.
It hasn't always been perfect(not having biscuits in the room,towels not changed when requested)but we're pretty easy going people and the customer service and pleasant rooms made up for it so we've never complained.
However when we arrived on this most recent occasion we were greeted with a cherry picker right outside the front of the building with painters on it,painting the building!
Paint everywhere on the ground,painters van,equipment and noise.
When we got inside we asked the lady who greeted us(not the owners-one of the things that's changed recently)what was going on and that we weren't happy.Whilst still standing there with our luggage we had to talk to the owner via the phone and were told that he didn't think to mention it when we booked as no-one else had ever complained!!
Our room absolutely reeked of paint and gave us both a headache and consequently we had to keep the windows closed for most of our stay.As it's the summer the room was then extremely uncomfortable.Not to mention the workmen turning up early every day and clattering around outside.
We were made to feel like we were being picky for not wanting painters there whilst we were on holiday!!! More importantly if we'd been told(as we should have been)before we booked we could have visited on a different week.
I would find all this unacceptable at any place we pay to stay at but when it is supposed to be 5 star it really is unbelievable.
We both feel very let down by Tom and Jill and will not be staying again.

Stayed: June 2011, traveled as a couple
24  Thank Suz008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JillWilson, Owner at The Helaina, responded to this reviewResponded April 20, 2012

We are very sad that 2 guests who have stayed with us many times over some years should feel this way.

We repaint the front of the B&B every couple of years. The work is done quickly a quietly by our experienced painter. This is the only decorating work we do outside of the winter as we need a week of good weather. Over the years no guest have ever complained about the work, perhaps as they appreciate a well presented building and that the weather needs to be good for exterior painting. So we were caught off balance by this guests reaction. We did'nt appreciate the degree to which some people are more sensitive to a faint smell of paint than others. With hindsight we should have moved them to another room straight away.

We also misjudged the degree of bad feeling towards us. They guests effectively shut themselves in the room for 3 days and did not come to breakfast or interact with us. This also caused communication problems for cleaning and servicing.

We trust we have also not fallen victim to some factors outside of our control.

With newly refurbished rooms for 2012, all our bathrooms and reception areas refurbished since 2009, plus bathrobes, small welcome gifts, real filter coffee, nice toiletries and an honesty bar all added to our accommodation in the last couple of years we are not the place we used to be. We are much better but we still make mistakes from time to time.

We wish these guests well and hope they continue to enjoy Scarborough.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2011

We have stayed at the Helaina several times over the past few years because we believe the standard can't be beaten in Scarborough. My husband visits the town every year for the cricket festival and this hotel is close to the ground.
The service, breakfast and quality of rooms is excellent and the sea view could not be bettered. There is a very comfortable lounge where newspapers are available each day.
Parking permits are provided for your stay and you can park on the road outside or near to the hotel although the road is popular for parking so bag a spot when you see one.
Walking into the town centre for shopping, theatre and restaurants is easy plus the castle and north bay beach are a short walk away. You don't need to use the car unless you are going out of town.

Room Tip: ask for a sea view room
  • Stayed: July 2010, traveled as a couple
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Thank stelaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2011

Unable to find faults ... a great hotel with a lovely room. We felt really relaxed and at home. Everything was clean and tidy with tasteful decor. The bed was very comfortable (we actually preferred it to our own bed!!) and the refreshment tin was very well stocked. The breakfasts were fab with high quality ingredients ... the bacon was gorgeous!!

The Helaina will definitely be our first choice when we next visit Scarborough. Thank you to Tom and Jill and all your staff and a HUGE thank you for being so kind as to send the local newspaper with the coverage of the Elton John gig (we appeared on two of the photos so were well chuffed!!)

  • Stayed: June 2011, traveled as a couple
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Thank koorb_adnama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2011

as it says in the title "best hotel we have ever been too" the hotel is friendly and the owners do everything they can to make your stay enjoyable andf the little touches matter such as free bag of crisps that the midnight munchies needed , the rooms are clean welcoming and the fluffy robes are the best after a hot shower and the water is hot!!!!! the tea and coffee complementry biscuits and even hot choc again lovely homely touches , the bed is comfy and more than big enough for us two - can not find faults they only thing wrong with this hotel is that we cant stay forever thanks for another great stay and we will be back in november for scarbrough fantastic firework and bonfire on the beach

  • Stayed: June 2011, traveled as a couple
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1  Thank samamyluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Helaina

Address: 14 Blenheim Terrace Queens Parade, Scarborough YO12 7HF, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #14 of 184 B&Bs / Inns in Scarborough
Price Range: $101 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Helaina 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Award Winning Helaina Guest House has newly refurbished rooms. The Helaina overlooks Scarborough's beautiful North Bay and has stunning sea views encompassing the castle and miles of coastline. We are 5 minutes walk from the town centre, North and South beaches, harbour, castle and lots of places to eat and drink. There is on-street parking and we provide free local parking permits on arrival. We have an small honesty bar and free WiFi throughout. Our newly refurbished rooms are modern, stylish and very comfortable with high quality en-suite facilities with soft bathrobes, large bath towels and beautiful toiletries. Our bedrooms are packed with goodies including LCD digital TV, hair driers, alarm clocks and refreshments including biscuits, tea, filter coffee, fruit teas and hot chocolate. Please note our rooms vary in size and view and not all rooms have sea views. All our rooms are pictured and described online, we recommend that guests look at this information before booking to ensure the accommodation meets your requirements. We also have newly refurbished modern Luxury Apartments located next door to The Helaina B&B. They offer spacious, comfortable accommodation for families and couples. Some have stunning Sea Views. They are available for bed and breakfast or self catering. ... more   less 
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Also Known As:
The Helaina Hotel Scarborough

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