My wife and I went up to Scarborough during half term week (October 2007) with our two children, my 8 year old daughter and 5 year old son. We could not get a family room at the Manison House, so we got a Premier Room and a standard double room so that one adult could sleep with one child. We arrived to find that the children were going to be charged the full rate for their stay. The hotel book in each room states that children go half price ONLY if occupying a Family Room with a full paying adult! (beware this!) and they would NOT allow any discount for the children! Most hotels make some sort of discount for the kids but not here! Be aware that this hotel does not take American Express cards and also, beware the description found on some sites about this hotel where it says they have access to a pool a few doors down. When we phoned to book, they told us the pool was closed and this was repeated again when we arrived. Later, we discovered that the pool was actually open - it was the Ambassador Hotel pool some doors down - but that the Mansion House had lost the use of the pool as the agreement had been suspended due to H & S issues (?) Breakfast was very good and the service was satisfactory. Dinner was very nice too but we did find it expensive (you have to remember that this is the UK). Also, be aware that dinner in the hotel is not available on Tuesdays (Chef's night off?) All in all, our stay was fine and comfortable. The hotel rooms have flat-screen digital TV but the showers are exremely cramped if you are a tall person (the disabled Bar built into the shower wall severely restricts movement and makes the shower kind of like a small cupboard!) We did find a very nice curry resturant in the town. Having travelled the world a lot (my wife works for British Airways) this hotel was adequate but in our opinion, it is a Guest House trying to be a luxoury hotel, which I'm afraid it is not. We will not be staying there again. After three telephone conversations, they still refused to give us any discount at all for the children or for not being able to use a pool. On a final note, any cancellation of any booking already made and paid for, results in forfeit of the full fee paid (your only option in the event of a disagreement is to dispute the payment with your credit card company).
- Official Description (provided by the hotel):
- A very warm welcome to the 5***** Award Winning Mansion House Scarborough winner of the Scarborough Guest Accommodation 2010 Built at the peak of regency elegance this superbly appointed sea view property is ideally located on Scarborough's famous Esplanade and opposite the Scarborough Spa and beautiful Italian gardens. Close to all amenities and within easy walking distance of the town beach and conference centre. We all look forward to welcoming you to the Mansion House Scarborough. ... more less
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- Also Known As:
- Mansion House Scarborough Hotel Scarborough