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“Enjoyable stay at the Clifton”

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The Clifton Hotel - Scarborough
Ranked #24 of 26 Hotels in Scarborough
Reviewed April 14, 2013

We have recently returned from a break at the Clifton Hotel in Scarborough. The outside of the Hotel is in need of some TLC as regards to paintwork , but the reception, bar areas and dining rooms are okay. The corridors leading to the bedrooms are quite scruffy and off putting as you go to your room. The bedroom we had was quite small, clean and very warm. The bathroom was clean, apart from some of the tiles needing re-grouting. The staff worked very hard and were always helpful and very pleasant. We were on half board, and both evening meals and breakfasts were very good. The choice was good and the food was hot. I would be happy to stay here again.

  • Stayed: April 2013, traveled with family
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1  Thank barneybubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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896 - 902 of 1,430 reviews

Reviewed April 12, 2013

We booked a two night Groupon break for £59 and paid an extra £20 to upgrade to a sea view room. We arrived with great trepidation after reading all the negative reviews, but were armed with bathroom wipes and bleach just in case.

Our first impressions weren't great. The outside was very shabby, with paint peeling off the walls. The linings of the curtains in some of the rooms were in shreds. It looked like a haunted hotel and all the windows were filthy, although to be fair I would imagine it would be impossible to keep them clean with being so close to the sea. The windows of our car got dirty just parked overnight in the car park.

Once inside the hotel it got a little better. The reception area and bar had an air of faded grandeur and there was a very appetising smell coming from the dining room. The lift was quirky, a tiny tatty box with a folding metal inner door. We were on the second floor and the corridor was very shabby, badly in need of redecoration and new carpets, but it was warm and smelled clean. There were some lovely stained glass leaded windows on the landings and the hotel must have been very glamorous in its hayday, before fire regulations meant they had to partition off the corridors and install fire doors.

We were pleasantly surprised by our room, although there was an unpleasant smell a bit like old popcorn. The small double bed was clean and comfortable, with pristine white cotton sheets and duvet cover. The bathroom was clean and had bath with shower over. There was one bath towel left on the bed although we found more in the wardrobe. They were clean, white and fluffy. We were in the turret and had great views all around the bay, or would have if we could have seen through the windows. We had two chairs, a table and an ancient square TV, in the bay window, which was a draughty old Edwardian sash. We didn't mind too much though as it all added to the charm and we were quite cosy with the curtains drawn in the evening. The carpet had seen better days, but we could live with that as long as the bedding and bathroom were clean. The decor was ok, inoffensive cream walls with a blue floral border and blue floral 1990s curtains which were heavy and good quality. The knob of one of the drawers came off when I opened it and the toilet didn't flush properly the first night, but a man was sent to repair it first thing in the morning after I told the receptionist.It was very quiet in the hotel and we weren't disturbed by other guests. There must be good thick walls.

The first morning there was a power cut from 7.00am until 8.30am which affected the whole of Scarborough. We thought we weren't going to get a cooked breakfast, but the staff pulled out all the stops and the chef heroically managed to produce a cooked breakfast before 9.00am. We heard an elderly man in the corridor talking about the hotel staff having "The Dunkirk Spirit" and making the best of things. When we first went down to the dining room we thought we weren't going to have a cooked breakfast, although they'd managed to make the first lot of tea and coffee. I had Rice Krispies which was a mistake. They were tasteless and stale. It was like eating little balls of polystyrene and the milk tasted as if it was going off. The cooked breakfast was a big improvement, in particular the bacon was very tasty. Unfortunately the whole was let down by the coffee which was luke warm at best and quickly went cold.

When the cleaners serviced our room they didn't make the bed, but replaced the cups and the tea and coffee. For some reason they took the bath mat, meaning we had to use the hand towel as a bath mat. I noticed that the popcorn smell was gone and the room smelled fresh. Unfortunately they didn't replenish the toilet paper. My husband had to go down to reception to get some more, which they took from the public toilets in the bar.

Overall I quite enjoyed the break. It'll certainly be more memorable than staying in a characterless Travel Lodge and the staff were helpful, maintaining the "Dunkirk Spirit" in sometimes trying circumstances, although the waitress was too efficient on the second morning and kept swiping our plates and cups before we'd finished with them.

We might have struck lucky with our room as some of the reviews are awful, but we were comfortable. Would we go back? Probably not, but it wasn't as bad as we feared and was good value for money with the Groupon deal.

Room Tip: It's worth paying a bit extra for a sea view room. You might get one of their better rooms.
  • Stayed: April 2013, traveled as a couple
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2  Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

We have stayed at several Britannia hotels and In Scarborough we have had good stays at the Grand but this week we thought we would try one of the others they own in Scarborough, a big mistake.
The hotel does look run down from the outside and is inside I'm sorry to report.
Reception and check in was ok, efficient and quick but a serious affair.
We totally unimpressed by the worn out carpets, poor condition of outer walls on the stairs, the lift is ancient and filthy, corridors are not clean and need paint and wallpapering.
We had a standard double room, size was good with a fully tiled shower room, furniture and decoration satisfactory but getting near sell by date, TV ancient 17" CRT square TV set about 10 basic stations thought we were now in the age of widescreen and 100 digital stations.
Bed was big, comfortable and warm duvet and a warm over cover, spare pillows and blanket in wardrobe. We had a really good nights sleep. Radiator gave lots of heat and we had to turn it down. Basically the room was clean but the bed obviously was never moved to vacuum the carpet under it. Shower basically clean but when you were in the shower with door closed you could see the hidden parts were being missed, quite clear it is cleaned from the outside with door open.
Heating through out the hotel was ok.
Evening dinner not very exciting, little choice, starter fruit juice, soup or gratefruit/orange, then choice of 3 meats, potatoes, carrots and broccoli. Followed by choice 2 cold sweets or ice cream.
There was no salad bar nor hot dessert.
Choice of tea or coffee, menu said that was £2-50 each extra but we were not asked to pay when we had it, very few people helped themselves to it, think the charge put them off.
Breakfast usual Britannia choice but was warm rather than hot. Tables not set up except for knife and fork and sugar bowl, had to get your own cup and saucer and fill from Thermos jug from the buffet, insuffient of these jugs to enable taking one to your table, no small milk jugs.
The 2 staff in the restaurant have to work hard but are very friendly and helpful. There is no head waiter to greet you and see all is satisfactory.
In the present state of the hotel and running would not recommend or stay again.

Room Tip: Think if staying check if getting bath room or shower room to suit your preference.
  • Stayed: April 2013, traveled as a couple
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1  Thank 63joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Went to clifton after buying the deal on group on, price was good shame i could not say the same for the clifton.where do i start hmmmmmm well paid £6.00for parking so when we got there a spot was ready for us that was a good start. Went into hotel looked very big inside and warm and clean inside looks deceive, staff on reception was quite stern got key for room and well got worse. The lift was very old and quite quirky it was filfty inside did not look like it had seen a hoover in months, when stepping out of it the carpet on landing stuck to your feet and as you walked down the landing the floorborads moved there were dirty wine glasses on a shelf that remained there for two days. The room was small with just enough room to walk around the bed but when you sat on it it moved away from the wall it had a small onsuite tea and coffee making products. We did take our own and we took our own towels which was a good job as their's were like cardboard and were just hand towels. It was cosey when the curtains were shut which hid the veiw of the back yard and the paper that was holding the window shut. On getting ready to go and eat is when we realized that we had no hot water to wash so boiled the kettle to wash hmmmm it should have triggered alarm bells. Food for evening meal was buffet was ok for £10.00 each like sunday lunch breakfast buffett and was good enough to choose from. We found out that there was no heating as new boiler had been fitted so people with front rooms were getting heaters we got an extra blanket but had to ask for it seem to only effect thrid floor which we were on room 371 on 2nd day still no hot water mentioned it when going out in the mornig and was told it would be sorted for the afternoon but oh on it was not tried to ring reception for two hours but no joy no receptionist to be seen we went out to eat that evening on our return we spoke to a young lad who was on reception who could not apologise enough by this stage i just wanted the morning to come so i could go home on leaving the hotel i never paid for our meal as i felt it was not worthy paying seeing we had gone for two days and night without heating or hot warter and the re eption staff never even acknowledged us when we left rude. On a plus note we met some lovley people and i can say i have been to scarbourgh i would love to go back and stay some where nice in the summer and see the better side of scarbourgh

Stayed: March 2013, traveled as a couple
3  Thank supermam44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

We booked a 4 night break at this hotel during the school February Half Term. The staff were friendly and the room and en-suite bathroom were clean, warm and serviced everyday. The buffet style breakfast was excellent.

Some communal areas, corridors and staircases in need of some repair or decoration but the hotel was clean in all areas.

Would definitely stay again - superb value at around £36 per night for Bed and Breakfast for 2 people!

  • Stayed: February 2013, traveled as a couple
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2  Thank CaroleeP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

The man on reception was helpful when we arrived & told us about meal times & parking. We had booked for an evening meal which was buffet style & not bad for the money (£10 per person) The bar service was very slow so we decided to go out for the evening - not much available nearby so got a taxi to the south bay which is a much better area.

Our room was extremely small with a queen size bed pushed sideways into a recess. There was an 18 inch walkway to the en-suite - ridiculous for 2 adults - I had to climb over my partner to get out of bed! The shower door was bi-fold but was broken anyway so we had to leave it open.

The staff and food were OK but wouldn't stay here again.

  • Stayed: April 2013, traveled as a couple
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1  Thank MrsJD36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We made a very last minute booking to stay at the Clifton it was a bargain booking. It's a very large very old hotel. Our room was clean and had everything we needed, the rooms were a nice size. I had read previous reviews that said the decor was dated, that's probably true but for us the views and amenities were absolutely fine particularly when you consider the price we paid.

Room Tip: get a sea view!
  • Stayed: April 2013, traveled as a couple
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2  Thank Jo6284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Clifton Hotel - Scarborough

Address: Queens Parade, Scarborough YO12 7HX, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #24 of 26 Hotels in Scarborough
Price Range: $59 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Clifton Hotel - Scarborough 3*
Number of rooms: 85
Official Description (provided by the hotel):
Renowned for its warm Yorkshire welcome, The Clifton Hotel Scarborough offers some of the most amazing, uninterrupted sea views in Scarborough and is situated only a short distance from many of the town's attractions. This Scarborough hotel makes the perfect base for those visiting the Yorkshire Coast. ... more   less 
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Also Known As:
The Clifton Hotel Scarborough
Clifton Hotel Scarborough

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