Heres a letter i sent to the manager.
Without a doubt the worst hole ive ever stayed in!
Should be shut down!
First time in 35 years ive complained about a hotel!
Shame i had to give it one star as id love to give it none!
REPORTED TO WATCHDOG! YOU ALL SHOULD DO THE SAME!
Tuesday 6th July 2010
Cc: Britannia Hotels /
Dear Sir/ Madam,
Firstly I would like to apologise for the amount of time it has taken me to write this letter, the reason for this was to enable me to calm down and write in a constructive manner something which I will still find difficult even a week after our “experience”.
With my wife being pregnant we decided to save some vouchers id won until close to the end of her pregnancy as a treat for ourselves before our new arrival was due.
After browsing the UK side of your website for a number of months we decided on “The Grand” hotel in Scarborough after perusing the Britannia website as this looked quite luxurious.
We also opted for Bed, breakfast & evening meal accommodation as this appeared to be EXCELLENT value for money for a low cost UK trip totalling £205 for Bed, breakfast and evening meal.
I ended up checking into the hotel on the afternoon of Sunday 27th June 2010 at around 3pm with my 8 month pregnant wife and 2 year old daughter in tow.
On the way to the room we found hand wash units on EVERY door entrance, something which we would usually see at hospitals, especially with this kind of volume.
On arrival at the hotel room we found what appeared to be vomit or food ALL over the door to the room.
We then gained entry to the room and found that there were white feathers and bird excrement all over the carpet in front of the windows and in addition to this all over the windows which appeared to have never been cleaned in the history of the hotel.
After some time in the hotel room we found a small A4 warning about a serious virus which had been present in the hotel.
I then went to telephone reception to discuss the matters in question, and to enquire why we had been allowed to check into the hotel without ANY sort of warning about the virus. Should I have been warned about this virus at the time of checking in we would have certainly checked out and found alternative accommodation. I can not believe for ONE MINUTE that we were allowed to check into the hotel bearing in mind my wife’s condition and the age of my daughter without ANY sort of warning!
I found that there was no telephone in the hotel room and I cannot believe that a hotel of this size would not have them from a safety point of view if not for any other reason.
I headed towards reception to complain about the raised points above but after opening the door to the reception area I was overpowered by the foulest smell I have ever been exposed to, something which reminded me of a nursing home my grandfather spent his last few weeks in.
On arrival at the reception the girl there was no help whatsoever and did not offer us ANY help or assistance.
We then spent the next 40 hours dashing between the front door of the hotel and our hotel room whenever we needed to get back to the room.
We ended up eating at restaurants in Scarborough as we could not face entering the hotel facilities for fear of our own safety (remember the Novo Warning).
In addition to this we had a day at the beach on Monday 30th June and after returning to the hotel to prepare for the evening ahead we found that there was no hot water, so my wife, daughter and I had to bathe in freezing cold water. This was due to me running a cold bath and complaining to reception only to be told “there’s nothing we can do as the entire hotel is affected”.
Also we were evacuated from the hotel as the fire alarm had been activated by a fire not in the hotel but in the street facing and we were kept outside the hotel for several minutes in just our night wear in the most unorganised commotion I have ever witnessed.
What should have been a relaxing trip to the coast as a treat for my wife and daughter turned out to be the most toiling, horrible holiday experience we have EVER had.
This hotel is a safety hazard and I have read some terrible reports on it since returning from our trip, I am also contemplating cutting and pasting this letter onto the Trip Adviser website.
I have enclosed copies of receipts for evening meals and a breakfast which we have had to purchase in Scarborough and we also spent a further £15 for breakfast on the first morning but didn’t retain the receipt.
I have also enclosed photographs of the door, carpet and windows of the hotel room, which I’m sure you will agree, are nothing short of a disgrace.
The Britannia and “The Grand” no words can describe how I feel about this hotel at this time.
I hope to hear back from you within 14 days of this letter being sent.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, TripOnline SA, Hotwire, Cancelon, HotelQuickly, HRS and Evoline ltd so you can book your Grand Hotel Scarborough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough