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“Best Value For Money Hotel!!”

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Grand Hotel Scarborough
Ranked #28 of 28 Hotels in Scarborough
Newcastle upon Tyne
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best Value For Money Hotel!!”
Reviewed March 20, 2014

After reading the reviews on this hotel I was dreading my stay two weeks ago. However, we had a brilliant stay. I emailed ahead of arrival and asked for a room with a window and we were given a lovely big room with a super-kingsize bed, a double leather sofa bed and a nice view out over the cable car. The room was spotless, yes there was a bit of wallpaper coming off in the bathroom but that did not spoil our stay. The evening meal was fab, served carvery style so you could help yourself from a choice of fish, roast beef and meatballs, along with lots of fresh veg and plenty of sweets. The drinks in the bar were a bit expensive, but most people had booked through National Holidays so got a 99p bar for a couple of hours. There was entertainment for those who wanted it. Breakfast was great, served buffet style with lots of choice.
The only negative I have is that only one lift was working so there were big ques for it and the stairs can be a killer if your on a higher floor. All in all for the price you pay it's great, if you want five star then choose a five star hotel!!

Room Tip: If you are booking a budget room email ahead and ask for a room with a window!!!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deb5566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your kind comments during your recent visit to us, in relation to the lift this has now been repaired and we apologise for any inconvenience during your stay.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,216)
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English first
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 19, 2014

We booked at the last minute, and decided on The Grand as family have stayed there in the past, and informed us it was OK.
The hotel has some lovely features and in its time, i'm sure it was magnificent. But sadly its in need of a LOT of love and attention.
The staff appeared overstretched and couldn't cope with the volume of people staying there. We didn't stay for the evening meal as we went out, but on our return we decided not to have a drink as the bar was very crowded.
Our room was small and comfortable and we did have a window. However the floorboards were a nightmare and so were everyone elses, and we got woken up a few times, so didn't have the best sleep.
Breakfast was OK, but again the staff were overstretched so we were waiting for cups, cutlery etc.
Sadley we won't be returning

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank quortes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your comments during your recent visit to us, we will use your feedback to improve our hotel.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 18, 2014 via mobile

I booked a family room in this hotel for my 2 daughters and myself through the hotel's website. When we checked in we were directed to a room in the basement, known as a 'city room'. The room had no windows and no air conditioning. After asking to be moved to a room with a window I was informed that the website clearly states that all 'city rooms' are internal rooms but with air conditioning. There are 3 floors of 'city rooms' - there was no air conditioning in our room whatsoever, it smelled damp and you needed to hold your breath on the corridor as the smell was so bad.
Cheap. Not cheerful. We didn't stay the second night.

Stayed March 2014, traveled with family
Helpful?
4 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your comments during your recent visit to us, we will use your feedback to improve our hotel.

All our City Rooms have air cooling system within them.

Our management team are available 24 hours a day to listen, assist and resolve any bad experiences and ensure you have a true holiday experience.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Sheffield, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 18, 2014

reading recent reviews on this hotel we decided to grin and bear it we were only stopping two nights , but were really suprised how much we enjoyed our stay.we loved the charm of the place you felt like some kind of nobility walking down the feature stairs the place was clean.the staff were more than helpful and very pleasant food was nice breakfast lots of choice and plentyful and the entertainment was good choice really enjoyed ourselves and will definatly be going back well done

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your kind comments during your recent visit to us.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 17, 2014 via mobile

Ok it was cheap, that should have set the alarms off! Our room was 2 floors underground, whole floor smelled of damp, room worse.
No heating (we left the hair dryer on)
No window!,surely that can't be right
TV from the 60's
No phone signal
No wifi
20 minute wait in bar, it was like queuing for school dinners
Breakfast room was absolutely filthy, food stations were disgraceful
View was lovely if you could actually see through the filth on the window

Britannia Hotels - a byword for an abysmal product in what once were stunning buildings. Shame on you.

Stayed March 2014, traveled with friends
Helpful?
5 Thank pmm24589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your comments during your recent visit to us, we will use your feedback to improve our hotel.

I am sorry we did not meet your expectations on your recent stay, our management team are available 24 hours a day to listen, assist and resolve any bad experiences and ensure you have a true holiday experience.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level 6 Contributor
148 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 17, 2014

Just got back from a three night stay at the grand, because it such a big hotel it is obvious that britannia are struggling to maintain it , and although the hotel is a bit dated it was relatively clean and tidy, the food was excellent and Duncan the resteraunt manager was a credit to the hotel welcoming everyone and working tirelessly to keep everyone happy, we thoroughly enjoyed our stay and for the amount we paid the value was very good indeed. The hotel is in a ideal location and I would return again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank terrierz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your kind comments during your recent visit to us and in addition regarding Duncan.

Looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2014

within 5 min of being in this hotel i had to go back to reception the room we was put into had a fowl smell of sewage human waste with no window so a box with no way to vent the room we was changed rooms with a little bit of a disgruntled receptionist but never thought much of it everything seemed fine but no the TV did not work the sheet on 1 bed looked urine stained and had a brown dirt mark around the edge ill let you assume what that could of been there was moldy fruit under one of the chairs so at a guess this room had not been cleaned from the previous guest after close to 24 hours later we finally had a TV that was working and clean bedding my partner had decided to use a vending machine next to the lobby area which was also not working properly as it likes your money but does not drop the item another trip to reception went back to meet who was being sent over my partner got smacked clean and hard by a door from the person that was coming to sort the vending machine my partner apologized for being in the way of the unmarked door to be snapped at and told well it is a fire escape door in a very aggressive tone there was not a trace of any indication that the door was a fire escape or even a route to anywhere specific not that it excuses how hard he pushed the door open and completely chose not to even attempt an apology so back to reception yet again to complain about the attitude while waiting was listening to another guest had received as bad if not worse service and was checking out a 6 days early they only checked in the day before so.... i explained what had happened and got told well ill find out who it was and ask for him to be spoken to how satisfying so still no apology and expecting nothing to be said because it looks like the general attitude of most of the staff in the hotel (there was 2 that was nice) diamonds in the rough breakfast was nice waiting staff awful, rude, please please please just choose another hotel it will ruin a a good holiday and also i do not moan complain ever about anything i make do with what iv got (normally)

Room Tip: dont book here please go anywhere but this on it is that bad
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank adie69704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand724, Manager at Grand Hotel Scarborough, responded to this review, March 24, 2014
Dear Valued Guest,

Thank you for your comments during your recent visit to us, we will use your feedback to improve our hotel.

We pride ourselves on our bedroom cleanliness within our hotel and I was saddened to read this was not your experience, direct retraining has taken place with the members of our team involved.

Customer service is key to how we operate as hotel, which many of our team have been praised for in the past, however I can see on this occasion this was not the case which we apologise for.

Our management team are available 24 hours a day to listen, assist and resolve any bad experiences and ensure you have a true holiday experience.

We do hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Scarborough

Property: Grand Hotel Scarborough
Address: St. Nicholas Cliff, Scarborough YO11 2ET, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel Scarborough 3*
Number of rooms: 413
Official Description (provided by the hotel):
Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more   less 
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Also Known As:
Scarborough Grand Hotel
Grand Scarborough
The Grand Hotel Scarborough

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