We booked to stay here a week in advance. When we arrived we went to check in and the receptionist searched for our booking on the computer. She said to take a seat while they sort a room out so i waited nearly an hour at reception with out anyone coming up to me to explain what was happening. I asked a few times at the desk what was going on but they said they were sorting it out!?! in the end after me asking again, she explained to me that we were double booked and she had managed to book us in at another hotel the other side of the town! Whilst i was waiting nearly everyone who approached the reception desk had a complaint and the duty manager seemed rushed off her feet dealing with it all! Very disappointed by the customer service there. Kind of relieved we didnt end up staying there from the first impressions we got. Very doubtful i would book to stay there again.
- Official Description (provided by the hotel):
- Located in the Town Centre, the Grand Scarborough Hotel takes pride of place overlooking the town's harbour and South Bay. One of the town's landmark features and instantly recognisable on the skyline. Our location is ideal in Scarborough from which to enjoy beautiful sandy beaches, promenade walks and all that Scarborough has to offer, all within a short stroll away. LIVE entertainment is available every night with our dazzling cabaret shows featuring professional dancers and entertainers dressed in stunning costumes. We offer free wifi with all of our public spaces, along with dedicated PC terminals (small charge) for customers who do not bring their own computer. We have a range of meeting rooms, conference space with break out area and our stunning Palm Court Ballroom with majestic views of the south bay for hire, including weddings (ceremony & function). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com and Priceline so you can book your Grand Hotel Scarborough reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough